Manager, program management - Facilities Programs

Now Brewing – manager, program management - Facilities Programs! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Do you thrive on turning data into programs that make operations more reliable? As a manager of program management for Facilities Programs at Starbucks, you will shape how our coffeehouses are maintained and supported across the U.S. portfolio. You will own a portfolio of national maintenance and reliability programs, setting the strategy, standards, and governance that move the business from reactive repair to proactive, planned work. You will lead a team of program managers responsible for programs that span equipment, hard services, and soft services. Together, you will design preventive maintenance models, remove recurring failures through root cause analysis, guide repair or replace decisions, and prepare new platforms for service before they scale. By partnering across teams, you will deliver measurable savings and better uptime while protecting the Starbucks experience. As a manager, program management – Facilities Programs, you will…

• Model leadership behaviors that are grounded in Starbucks Mission and Values.
• Drive the engagement, development, and performance of all members of the team.
• Create, own, and govern the multiyear strategy for a portfolio of facilities programs, including goals, budget, initiatives, resource allocation, and savings targets.
• Design and scale preventive and condition-based maintenance programs that reduce reactive demand and improve critical asset uptime.
• Lead root cause analysis and maintenance scope redesign to remove repeat failures at the program level rather than servicing them over and over.
• Build asset strategy using condition, telemetry, and total cost of ownership data to guide repair or replace decisions and capital planning.
• Establish service standards, request classifications, and repair requirements so work is correctly identified, routed, and resolved the first time.
• Lead service readiness for new equipment and programs, making sure service models, spare parts, and technician support are in place before national deployment.
• Own program financials, including savings tracking, benefit validation with Finance, and monthly performance reporting to senior leaders.
• Autonomously drive alignment across multiple senior leaders and influence cross functional partners, including Engineering, Sourcing, Supplier Performance, Operations, and Regional Facilities teams.
• Partner with manufacturers and service providers to test, validate, and deploy reliability improvements across the fleet.
• Negotiate for human, financial, and other resources; work with internal and external stakeholders to prioritize projects and programs; and guide project teams to deliver the strategic business vision.
• Create continuous feedback loops with internal customers and business partners to align on priorities, identify gaps, and improve program outcomes.
• Lead and enable others to deliver highly complex, cross functional programs while increasing the team's capacity to deliver.
• Drive the business forward as part of a highly collaborative team while acting in accordance with Starbucks guiding principles.
• Use AI tools and build agents that automate workflows, speed up analysis, and improve the quality of program outputs, from savings tracking and root cause insights to business cases and leadership reporting.

We’d love to hear from people with:

• Bachelor's degree or significant relevant experience.
• Minimum of 8 years of experience managing successful teams, including program managers and senior program managers.
• Minimum of 8 years of project or program management experience, including advancing program management methods.
• Minimum of 8 years of experience in facilities, maintenance, reliability, or operations programs with progressively increasing responsibility.
• Minimum of 8 years of general business experience in large, matrixed organizations.
• Minimum of 8 years of experience leading cross functional initiatives.
• Minimum of 5 years of change management experience.
• Experience using data and analytics to build business cases, track savings, and guide decisions.
• Experience managing remote and distributed teams.
• Experience using AI tools and building agents to streamline workflows, analyze data, and improve program results.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.