IT Help Desk

Description Position Title: PC Technician / IT Helpdesk Department: IT Supervisor Title: IT Supervisor

Summary

While upholding the Star Valley Health mission, vision and values this key position provides primary technical support for internal employees. Provides end-user training and performs other related duties as assigned. This is an “at will” position.

Job Duties

· Process IT trouble tickets in a timely and accurate manner. · Serve as the first point of contact for customers seeking technical assistance over the phone or email. · Works with employees to clearly identify and resolve hardware, software, and service related problems. · Resolves and/or escalates employee problems or system wide problems in a timely manner. · Trains employees on software applications, systems, and services. · Setup new employee accounts and provide training · Maintains systems support, and archiving procedures, performs daily server tape backups. · Install, test and configure new workstations, peripheral equipment and software. · Documents and maintains the company’s software and computer hardware inventories. · Schedules and performs routine maintenance equipment activities, minimizing impact to end-users. · Assists in research, application and recommendation of new technologies and products. · Participate in IT on-call schedule · Performs other duties and responsibilities as assigned by supervisor.

Requirements

Requirements

Abilities & Skills:

· Working knowledge of Internet, email systems, telecommunications and data communications · Standard operating systems, software packages, and software utilities · Proper records maintenance and storage for local and distributed environments · Strong multi-tasking skills with the ease of changing directions upon requirements and need · Strong customer service and interpersonal skills

Experience & Education:

· High School Diploma or equivalent is required. · One year of experience of operating, maintaining, upgrading and configuring PC hardware, software and associated peripheral equipment. · Applicable IT related certifications and equivalent years of experience are acceptable.