Application Support Analyst

Company Description StarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.

Job Description

Your Role with the Company:

As the Application Support Analyst, you will be responsible for providing technical and administrative support to the Maximo Cloud Customers and Partners. You will act as a Subject Matter Expert (SME) for Maximo and its add-ons to provide outstanding customer service for Partner solutions. Some of your responsibilities will include:

• Provide technical support services to partners in accordance with procedures and SLAs
• Used database/application knowledge to find solutions to partners’ technical issues
• Develop solutions using the Maximo configuration and customization tools to enhance the customers’ use of Maximo
• Provide on-call support as needed outside of work hours
• Monitor the phone and ticketing system to resolve all technical issues in a timely fashion

Qualifications

Background Profile:

• Associate’s Degree Computer Science, Information Systems, or equal Information Technology training
• Strong SQL skills and report writing tools experience
• Previous Application Support experience
• Strong Customer Service and Communication skills

Additional Information

Benefits:

• 3 weeks PTO starting out. Add 1 additional week every 5 years. After 20 years of employment, unlimited
• 6 paid company holidays plus 2 floating holidays
• Flexible schedules – offer work from home depending on department needs
• 401k – simple IRA plan
• Company sponsored events and lunches
• Laid back, close-knit culture
• And many more!