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Staples

Customer Returns and Shipping Associate

Warrenton, VA, United States

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Job details

Posting language: English
Posted: Jul 30, 2026

Original job description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Get great perks.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program
Associate discounts on in-store and online merchandise, services and warranty plans
Discounts at hundreds of retailers, restaurants and more
401(k) plan with a company match
Dental and vision insurance, full-time eligible for medical coverage
And many more benefits
Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers
Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
Engage in and identify customer needs for shipping and explain different shipping options
Maintain the Shipping area to ensure efficient processing and storage of packages
Ensure supplies required to process Ship and Returns are in stock
Provide exceptional customer service to create a positive, inviting environment for customers
Understand and use basic selling skills to engage and present solutions
Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs
Must be able to engage with customers and understand their needs to drive additional sales
Ability to lift/push/move materials up to the 100-pound range
Strong attention to detail, organization, ability to multi-task and manage priorities
Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
Manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

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