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Added 2 mins ago
Senior Software Engineer - Operational Improvement
WGU Academy
Salt Lake City, UT
This is a hands-on engineering role for someone who believes quality is part of building great software, not a separate step at the end of development. You’ll write production code, design…
Added 4 mins ago
Software Engineer - Forensics
Everpure
Santa Clara, CA
Drive the technical resolution and stability of Everpure's highest-stakes cloud storage deployments for top-tier hyperscale partners. As a Senior Software Engineer on the Hyperscale Product…
Added 5 mins ago
CH
Software Engineering Manager
Cleverland Holdings LLC
Remote, United States
- $138,639 to $173,300 USD / year
The Software Engineering Manager is a hands‑on technical leader responsible for driving the design, development, and delivery of core software platforms for an Embrace Pet Insurance. This…
Added 5 mins ago
Software Dev Engineer, Life Sciences Applied AI
Amazon Development Center U.S., Inc.
Seattle, WA
…you enjoy working on new scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle? At Amazon we hire the best minds in…
Added 5 mins ago
Principal Technical Program Manager, Amazon Connect
Amazon Development Center U.S., Inc.
Sunnyvale, CA · Seattle, WA
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and…
Added 5 mins ago
Security Engineer III
Amazon.com Services LLC
Arlington, VA · Seattle, WA
- Experience as a mentor, tech lead or leading an engineering team
Added 5 mins ago
Associate Engagement Manager Intern- National Security, AWS Professional Services
Amazon Web Services, Inc.
Arlington, VA
This role will focus on building your consulting capabilities by working alongside our Engagement Management Team on AWS development initiatives. Under the guidance and supervision of an…
Added 5 mins ago
Associate Engagement Manager Intern, AWS Professional Services
Amazon Web Services, Inc.
Arlington, VA · New York, NY
This role will focus on building your consulting capabilities by working alongside our Engagement Management Team on AWS development initiatives. Under the guidance and supervision of an…
Added 6 mins ago
Backend Engineer, Cloud
Zed
Remote, United States
Your career should be centered on building software. You might have owned both the backend and infrastructure at a small SaaS company, or combined application engineering with time in…
Added 6 mins ago
Lead Cybersecurity Architect
JPMC page
Jersey City, NJ · Wilmington, DE · Plano, TX
As a Lead Cybersecurity Architect at JPMorganChase within the Cybersecurity and Technology Controls line of business, you are an integral part of a team that develops high-quality…
Added 6 mins ago
VC
Technology Audit Manager
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ · Ashburn, VA · Lake Mary, FL
- $84,000 to $161,000 USD / year
…driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in…
Added 7 mins ago
J
Sr. QA/Test Automation Engineer
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
We are a technology consulting and cloud solutions organization specializing in the design, development, and implementation of highly available, secure, and mission-critical systems for…
Added 7 mins ago
J
Software Developer (JAVA)
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
We are a technology consulting and cloud solutions organization specializing in the design, development, and implementation of highly available, secure, and mission-critical systems for…
Added 7 mins ago
J
Software Engineer (JAVA)
Jobot
Gaithersburg, MD
- $140,000 to $175,000 USD / year
The ideal candidates will bring strong Java development expertise, hands-on cloud engineering experience, and the ability to design, deploy, troubleshoot, and maintain secure, scalable…
Added 8 mins ago
AI Solutions Engineer Lead Senior
Elevance Health
Atlanta, GA
Strong software engineering fundamentals including, cloud-native development, APIs and microservices, CI/CD, automated testing, and secure SDLC strongly preferred.
Added 9 mins ago
SO
Senior Delivery Engineer (Technical Lead) Remote From Anywhere In CO
State of Colorado
CO
- $115,000 to $135,000 USD / year
OIT is seeking an experienced Senior Delivery Engineer (Technical Lead) who will be a key member of the Resident Services Redesign team. This role will build and integrate the technology…
Added 10 mins ago
Lead Full Stack Developer
Insight Global
Hamilton, NJ
We are seeking a Lead Full Stack Developer to drive the architecture, design, and delivery of enterprise web applications across both frontend and backend technologies. This is a hands-on…
Added 10 mins ago
Lead Product Owner - Edge
Lumen
Trenton, NJ
Lumen is seeking a highly experienced Lead Technical Product Owner to own the vision, roadmap, and prioritized backlog for strategic Edge Fabric and Edge Infrastructure capabilities across…
Added 11 mins ago
Corporate Vice President - Google Cloud Lead Engineer (GCP)
New York Life Insurance Co
United States
New York Life is seeking an experienced Google Cloud Lead Engineer to drive enterprise‑scale cloud architecture, modernization, and operational excellence across our Google Cloud Platform…
Added 11 mins ago
Lead Software Engineer
MANHM Cox Automotive Canada
Atlanta, GA
The Lead Software Engineer takes the lead on difficult technical problem-solving and cross-team coordination, predicts and documents potential architectural risks and constraints, and…
Added 13 mins ago
Enterprise Project Manager
Modernizing Medicine, Inc.
Boca Raton, FL
At ModMed, we’re not just building software - we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically…
Added 14 mins ago
Sr. Technology Vendor Manager
Philo
Remote, United States
You’ll own vendor management for Philo’s Engineering and Data teams, with cloud and infrastructure costs as the top priority.
Added 16 mins ago
Sr. Enterprise Account Executive
Neo4j
Chicago, IL
Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and…
Added 17 mins ago
UG
Senior Manager, AI/ML Engineering - Java Spring Boot - Remote
UnitedHealth Group
Minnetonka, MN
- $148,900 to $255,300 USD / year
As a Senior Manager of AI/ML Engineering within the UHC Operations and Experience technology team at Optum Technology, you will lead a high-performing engineering team dedicated to…
Added 18 mins ago
Senior Industrial Designer-Front-End Innovation
TECHTRONIC CORDLESS GP
Brookfield, WI
TRUE TEAM PLAYER who can work alongside Engineering, Product Management & Design Research. Do you understand the strengths, value, and know how to correctly utilize each member of the team…

Staples Canada

Sr Software Engineer I-Observability Platform

Framingham, MA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Senior Software Engineer I - Observability Platform Work Model: Onsite, Framingham, Massachusetts Staples is business to business. You’re what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team

Team Summary:

The Observability Platform team within Staples Digital Solutions builds and operates the enterprise monitoring and telemetry capabilities that help keep customer-facing platforms, supply chain systems, and critical business applications reliable, available, and performant. The team partners across engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors to improve operational visibility, accelerate issue resolution, and strengthen resilience across distributed and cloud environments.

Role Summary:

As a Senior Software Engineer I - Observability Platform, you will serve as a senior technical contributor and subject matter expert for enterprise observability technologies. You will administer, engineer, integrate, and continuously improve infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management solutions. Using advanced technical knowledge and independent judgment, you will solve complex operational challenges, automate platform activities, improve signal quality, manage platform capacity and usage, and help strengthen service reliability and performance across the enterprise.

What you’ll be doing:

Administer, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms.
Lead the technical onboarding of applications, services, infrastructure components, and cloud resources into the enterprise observability ecosystem.
Design monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities for distributed applications and infrastructure environments.
Develop scripts, automation, infrastructure-as-code, and reusable platform capabilities that improve deployment consistency, operational efficiency, and observability coverage.
Integrate observability platforms with IT service management, configuration management databases, incident management systems, CI/CD pipelines, and other enterprise technology tools.
Diagnose and resolve complex platform, performance, availability, telemetry, and integration issues affecting multiple applications, services, or technology teams.
Analyze alerts, telemetry volume, platform usage, licensing consumption, and capacity requirements; recommend improvements to signal quality, scalability, and cost efficiency.
Establish observability standards, implementation patterns, platform documentation, and operational procedures based on technical and industry best practices.
Evaluate emerging technologies and vendor solutions, and lead or guide complex platform upgrades, migrations, integrations, and operational improvement initiatives.
Partner with observability vendors and procurement teams on technical enablement, licensing, contracts, support cases, and renewal requirements.
Mentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility.
What you bring to the table:
Advanced analytical and problem-solving skills, with the ability to isolate complex performance, availability, platform, and integration issues.
Strong systems thinking and an understanding of dependencies across applications, infrastructure, cloud services, telemetry pipelines, and operational processes.
Initiative and intellectual curiosity to evaluate emerging technologies, challenge inefficient practices, and introduce practical improvements.
Sound judgment when balancing service reliability, operational risk, monitoring coverage, telemetry volume, platform capacity, licensing usage, and cost.
Strong collaboration, communication, and influencing skills, including the ability to explain complex technical concepts to technical and nontechnical audiences.
The ability to manage complex assignments, balance competing priorities, and deliver short- and mid-term outcomes with limited oversight.

What’s needed- Basic Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a directly related field.
7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline.
3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform, such as Zabbix, New Relic, Dynatrace, Datadog, SolarWinds, or AppDynamics.
3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure environments.
2+ years of experience with a scripting, automation, configuration-management, or infrastructure-as-code technology, such as Python, PowerShell, Bash, Terraform, Ansible, or Jenkins.
Experience integrating an observability platform with an ITSM, CMDB, incident-management, or CI/CD toolchain.
Experience supporting production applications or infrastructure in Microsoft Azure, Google Cloud Platform, Amazon Web Services, or another public-cloud environment.
Working knowledge of observability platform licensing, cost management, vendor relationships, and contracts.

What’s needed- Preferred Qualifications:

Current certification in New Relic, Zabbix, Dynatrace, Datadog, Microsoft Azure, Google Cloud, AWS, or a related observability or cloud technology.
2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring.
2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools.
Experience providing technical leadership for an enterprise observability implementation, platform upgrade, migration, or complex integration.
Experience supporting an Agile or SAFe delivery environment for at least one year or through two or more program increments or major releases.
Experience supporting observability capabilities for eCommerce, supply chain, retail, or another large-scale customer-facing technology environment.
Experience leveraging artificial intelligence to enhance observability solutions.

We Offer:

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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