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Added 4 mins ago
F
Launch Manager
Fulcrum
Remote, United States
- $85,000 to $135,000 USD / year
…technical challenges. You don't need to be a traditional software engineer, but you do need the technical curiosity and resourcefulness to turn ideas into working…
Added 6 mins ago
Senior Corporate IT Security Engineer
Komodo Health
United States
You will engineer and run Corporate IT Security at Komodo Health, protecting the employee environment across identity, devices, endpoints, internal networks, workforce SaaS and AI tools,…
Added 6 mins ago
Senior Principal Solution Architect, Security and Risk
ServiceNow
Dallas, TX
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Senior Principal Solution Architect, Security and Risk
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Senior Principal Solution Architect, Security and Risk
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
Digital Platforms, Senior Data Engineer
PCI Pharma Services
Philadelphia, PA
The Senior Data Engineer (Databricks Platform) is a senior individual contributor responsible for the hands-on design, development, optimization, and operational support of the enterprise…
Added 15 mins ago
Software Engineer
Asure Software
Austin, TX
We are looking for a passionate Software Engineer to join our team focused on building platform-level services that power business-critical applications. Our team primarily develops backend…
Added 16 mins ago
Forward Deployed Engineer
TrustLayer, Inc
Remote, United States
As a Forward Deployed Engineer, you'll be the engineer our largest customers work with directly. You'll get their TrustLayer rollouts live: connecting the platform to their ERP, procurement…
Added 20 mins ago
Integrations Engineer, AI Services
Virtuous
Remote, United States
The Integrations Engineer, AI Services requires deep technical experience and the creativity to solve customer problems by designing and delivering integrations and AI-powered solutions,…
Added 28 mins ago
Infrastructure Architect
Mesa Brand
Madison, AL
…design solutions, build and change production systems yourself, lead incident response, and write the runbooks and change records that let others operate what you…
Added 30 mins ago
AI Cybersecurity Architect and Engineer
The Aerospace Corporation
Colorado Springs, CO · El Segundo, CA · Chantilly, VA
…intelligence. We are looking for a AI Cybersecurity Architect and Engineer (Senior Project Engineer – Cyber Security Architecture and Cloud Computing Architecture) who will be responsible…
Added 31 mins ago
Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)
Derex Technologies Inc
Remote, United States
Position: Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)
Added 33 mins ago
Electrical Onboarding and Implementation Specialist
Stratus
Remote, United States
Lead the full onboarding lifecycle: environment setup, configuration, data ingestion, permissions, integrations, and workflow design.
Added 34 mins ago
Forward Deployed Engineer
Intuit
Mountain View, CA
…realistic replica of) the prospect's own data and systems - real integrations and real output, not a scripted…
Added 35 mins ago
Senior IT Collaboration and Communication Engineer
Premise Health
Brentwood, TN
Act as principal architect, lead systems engineer, or project manager as needed for critical projects.
Added 38 mins ago
Network Engineer 5 (DNS | DHCP | IPAM)
Capital One
McLean, VA · Plano, TX · Richmond, VA
…frameworks and emerging technologies to join our team. As a Network Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation across Capital…
Added 43 mins ago
Senior/Staff Platform Engineer, Enterprise Deployments
Quilter
Remote, United States
We’re looking for a Senior or Staff Platform Engineer to lead customer-facing deployments and integrations of Quilter in enterprise environments.
Added 44 mins ago
Senior AI Product Builder
Exiger
McLean, VA · Richmond, VA
Lead discovery conversations, workshops, product demonstrations, and feedback sessions with both technical and nontechnical audiences.
Added 45 mins ago
ZT
2027 Summer Internship (US) - Software/AI Engineer (Handheld Mobile Computers)
Zebra Technologies Corporation
Holtsville, NY
- $33 to $40.5 USD / hour
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally…
Added 47 mins ago
RU
Technical Lead & Architect -Salesforce Order Management (OMS)
Randstad USA
Needham, MA
- $75 to $100 USD / hour
Experience operating as a Senior or Lead Engineer, with a track record of setting technical direction and guiding developers (formal management experience not required).
Added 48 mins ago
RU
Salesforce Cloud Solutions Architect
Randstad USA
Needham, MA
- $75 to $100 USD / hour
Integrations & Cross-Functional Collaboration: Design and review integrations with contact center telephony, external ticketing/helpdesk tools, guided troubleshooting, quality management,…
Added 52 mins ago
Sr. Full-Stack Engineer
Danfoss
Tallahassee, FL
As a Senior Full-Stack Engineer, you will play a key role in shaping the future of Danfoss Turbocor’s next-generation digital services platform. This is your opportunity to build modern,…
Added 58 mins ago
Senior Integration Engineer
Equs, Inc.
Remote, United States
…and a hands-on, customer-facing role. You’ll be the technical lead for each customer from the first architecture call to the first credential in production: designing the solution,…
Added 1 hour ago
Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
Remote, United States
…lifecycle management (CLM). What you'll do As a Forward-Deployed Engineer for strategic Healthcare & Life Sciences (HLS) engagements, you will design, prototype, deploy, and stabilize…
Added 1 hour ago
Senior Data Engineer
Medisolv, Inc.
Remote, United States
Reporting to Director of AI & Data Engineering, we are looking for an experienced Senior Data Engineer to join our team.

Staples Canada

Sr Software Engineer I-Observability Platform

Framingham, MA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Senior Software Engineer I - Observability Platform Work Model: Onsite, Framingham, Massachusetts Staples is business to business. You’re what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team

Team Summary:

The Observability Platform team within Staples Digital Solutions builds and operates the enterprise monitoring and telemetry capabilities that help keep customer-facing platforms, supply chain systems, and critical business applications reliable, available, and performant. The team partners across engineering, Site Reliability Engineering, infrastructure, security, product, procurement, and technology vendors to improve operational visibility, accelerate issue resolution, and strengthen resilience across distributed and cloud environments.

Role Summary:

As a Senior Software Engineer I - Observability Platform, you will serve as a senior technical contributor and subject matter expert for enterprise observability technologies. You will administer, engineer, integrate, and continuously improve infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management solutions. Using advanced technical knowledge and independent judgment, you will solve complex operational challenges, automate platform activities, improve signal quality, manage platform capacity and usage, and help strengthen service reliability and performance across the enterprise.

What you’ll be doing:

Administer, configure, maintain, and enhance enterprise infrastructure monitoring, application performance monitoring, digital experience monitoring, and telemetry management platforms.
Lead the technical onboarding of applications, services, infrastructure components, and cloud resources into the enterprise observability ecosystem.
Design monitoring policies, alerting rules, dashboards, telemetry collection, health reporting, and diagnostic capabilities for distributed applications and infrastructure environments.
Develop scripts, automation, infrastructure-as-code, and reusable platform capabilities that improve deployment consistency, operational efficiency, and observability coverage.
Integrate observability platforms with IT service management, configuration management databases, incident management systems, CI/CD pipelines, and other enterprise technology tools.
Diagnose and resolve complex platform, performance, availability, telemetry, and integration issues affecting multiple applications, services, or technology teams.
Analyze alerts, telemetry volume, platform usage, licensing consumption, and capacity requirements; recommend improvements to signal quality, scalability, and cost efficiency.
Establish observability standards, implementation patterns, platform documentation, and operational procedures based on technical and industry best practices.
Evaluate emerging technologies and vendor solutions, and lead or guide complex platform upgrades, migrations, integrations, and operational improvement initiatives.
Partner with observability vendors and procurement teams on technical enablement, licensing, contracts, support cases, and renewal requirements.
Mentor less experienced engineers and provide technical direction, design reviews, and solution guidance without direct people-management responsibility.
What you bring to the table:
Advanced analytical and problem-solving skills, with the ability to isolate complex performance, availability, platform, and integration issues.
Strong systems thinking and an understanding of dependencies across applications, infrastructure, cloud services, telemetry pipelines, and operational processes.
Initiative and intellectual curiosity to evaluate emerging technologies, challenge inefficient practices, and introduce practical improvements.
Sound judgment when balancing service reliability, operational risk, monitoring coverage, telemetry volume, platform capacity, licensing usage, and cost.
Strong collaboration, communication, and influencing skills, including the ability to explain complex technical concepts to technical and nontechnical audiences.
The ability to manage complex assignments, balance competing priorities, and deliver short- and mid-term outcomes with limited oversight.

What’s needed- Basic Qualifications:

Bachelor’s degree in Computer Science, Engineering, or a directly related field.
7+ years of progressively complex experience in software engineering, systems engineering, platform engineering, Site Reliability Engineering, infrastructure engineering, or a related technology discipline.
3+ years of hands-on experience administering or engineering an enterprise observability, infrastructure-monitoring, or application performance monitoring platform, such as Zabbix, New Relic, Dynatrace, Datadog, SolarWinds, or AppDynamics.
3+ years of experience configuring monitoring, alerting, dashboards, telemetry collection, health reporting, or diagnostic capabilities for distributed applications or infrastructure environments.
2+ years of experience with a scripting, automation, configuration-management, or infrastructure-as-code technology, such as Python, PowerShell, Bash, Terraform, Ansible, or Jenkins.
Experience integrating an observability platform with an ITSM, CMDB, incident-management, or CI/CD toolchain.
Experience supporting production applications or infrastructure in Microsoft Azure, Google Cloud Platform, Amazon Web Services, or another public-cloud environment.
Working knowledge of observability platform licensing, cost management, vendor relationships, and contracts.

What’s needed- Preferred Qualifications:

Current certification in New Relic, Zabbix, Dynatrace, Datadog, Microsoft Azure, Google Cloud, AWS, or a related observability or cloud technology.
2+ years of hands-on experience with OpenTelemetry, distributed tracing, synthetic monitoring, digital experience monitoring, or real user monitoring.
2+ years of experience integrating or operating ServiceNow, PagerDuty, Jira, Confluence, or comparable enterprise operational tools.
Experience providing technical leadership for an enterprise observability implementation, platform upgrade, migration, or complex integration.
Experience supporting an Agile or SAFe delivery environment for at least one year or through two or more program increments or major releases.
Experience supporting observability capabilities for eCommerce, supply chain, retail, or another large-scale customer-facing technology environment.
Experience leveraging artificial intelligence to enhance observability solutions.

We Offer:

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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