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Added 1 min ago
Software Dev Engineer, Antenna System Validation, Amazon Leo
Amazon
Redmond, WA
Fluent in one or multiple programming languages (Python, Rust, C++, Java, Go, or similar)
Added 1 min ago
Software Dev Engineer II, Amazon Leo - Ground Control Services
Amazon
Redmond, WA
Develop AWS cloud services that manage the Leo satellites
Added 1 min ago
C
Entry-level Healthcare Analyst
Cognizant
Olympia, WA
- $65,000 USD / year
Internship or academic experience with programming languages like Java, .NET, C#, and PL/SQL.
Added 1 min ago
Sr. Application Security Engineer
American Express Global Business Travel
Olympia, WA
…application development into application security, bringing a developer's mindset to security and operations, and will mentor others while helping shape how the organization builds and…
Added 1 min ago
Lead Software Developer
Lumen
Olympia, WA
Proficient in Java, Rest API, API management, MySQL, Python, GIT Hub/Actions, Jenkins, Kubernetes, Kafka, and working within hosted environments (AWS, Azure, Google)
Added 1 min ago
System Development Eng, PCIe, AWS PCIe and Signal Integrity Team
Amazon
Seattle, WA
AWS EC2 owns the design, planning, delivery, and operation of all AWS server instances. In other words, we’re the people who keep the cloud running. We support all AWS compute, storage,…
Added 1 min ago
Software Development Engineer II, AWS Transform, AWS Transform
Amazon
Seattle, WA
AWS Transform is responsible for building Agentic AI systems aimed at helping customers modernize applications to achieve cost savings, security, scalability, and resiliency. We build…
Added 1 min ago
Software Dev Engineer II, EC2 ML Provisioning
Amazon
Seattle, WA
EC2 Nitro drives the planet’s largest, fastest growing and most feature-rich compute cloud. Nitro is AWS’s ground-up design for virtualization at global scale built on a fully custom stack…
Added 1 min ago
Systems Development Engineer, Amazon Foundational Security Services
Amazon
Seattle, WA
…with additional Cloud IDPs, including Google Workspace and AWS Identity Center (IDC). We enable the authentication and authorization needs of every Amazonian: logging into their laptops,…
Added 1 min ago
Front End Engineer, IAM Console Team
Amazon
Seattle, WA
At AWS Identity and Access Management (IAM), we build and operate the authentication and authorization infrastructure that secures the AWS cloud. Our systems process tens of millions of…
Added 1 min ago
Software Dev Engineer, AWS CX - Cloudscape
Amazon
Seattle, WA
We are looking for a Software Development Engineer to join the AWS Cloudscape team and work on the new initiative to develop intent based UX at scale especially for AWS Management Console…
Added 1 min ago
Software Dev Engineer, AWS CX - Cloudscape
Amazon
Seattle, WA
We are looking for a Software Development Engineer to join the AWS Cloudscape team and work on the new initiative to develop intent based UX at scale especially for AWS Management Console…
Added 1 min ago
Software Development Engineer, Piezo
Amazon
Seattle, WA
AWS customers trust us with their most sensitive data. We’re building cryptographic systems that enhance customer control over access to their data and metadata. You’ll design and implement…
Added 1 min ago
Lead Integration Engineer II
Deloitte
Seattle, WA
Experience with Java, Spring Boot, JavaScript, Python, .NET, and/or Microsoft technologies.
Added 1 min ago
O
Principal Core Infrastructure Engineer-Network Capacity
Oracle
Seattle, WA
- $114,600 to $234,600 USD / year
As a Principal Software Developer, you will provide technical leadership across architecture, design, implementation, testing, deployment, and operations. You will solve ambiguous problems,…
Added 1 min ago
Senior System Dev Engineer, Data Center Engineering
Amazon
Seattle, WA · Bellevue, WA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 2 mins ago
EG
Full Stack Developer (Java & React), Risk and Compliance AI Platform
Eliassen Group
Olympia, WA
- $75 to $80 USD / hour
We are seeking a highly motivated full stack developer to join a focused remote software development team. The team turns complex software requirements into reliable, scalable solutions for…
Added 17 mins ago
Senior Software Engineer
Sam's Club
BENTONVILLE, AR
…code using languages such as JavaScript, TypeScript, Python, Java, Rust, Dart, and C++. Drives full software development lifecycle, including CI/CD deployments, automated testing,…
Added 17 mins ago
Senior Software Engineer
Sam's Club
BENTONVILLE, AR
Skills Required: Must have experience with: designing and implementing Java and Spring back-end applications with REST APIs; designing and testing Relational and Non-Relational Database…
Added 17 mins ago
Sr. Director, AI Software Engineering & Integrations
Breakthru Beverage Group
Cicero, IL
…modern, cloud-native ecosystem powered by SAP S/4HANA, Snowflake, AWS, and next-generation AI…
Added 18 mins ago
W
Senior Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Skills required: Experience with designing and implementing scalable RESTful APIs and microservices using Java and Spring Boot. Experience with object-oriented programming and backend…
Added 18 mins ago
W
Staff Product Manager
Walmart
SAN BRUNO, CA
- $166,421 to $286,000 USD / year
Skills required: Demonstrated knowledge of cloud platforms: Microsoft Azure or Amazon AWS or Google Cloud Platform. Experience designing and implementing REST API web services using Java.…
Added 18 mins ago
W
Senior Software Engineer
Walmart
LOS ANGELES, CA
- $189,051 to $216,000 USD / year
Skills Required: Experience designing and implementing RESTful web services using JAVA. Experience with Core Java and object-oriented programming. Experience with Spring Framework for…
Added 18 mins ago
W
Senior Software Engineer
Walmart
BELLEVUE, WA
- $206,086 to $216,000 USD / year
…with cloud computing platforms and services including GCP, AWS, and Azure. Experience with Agile software development methodologies and collaboration tools including Jira, Git, and…
Added 18 mins ago
W
Senior Software Engineer
Walmart
BELLEVUE, WA
- $143,104 to $216,000 USD / year
Skills required: Experience developing Scalable Server-Side application using backend Coding languages Python and Java. Experience designing scalable system architectures and technical…

Staples Canada

Sr Architect I

Framingham, MA, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Team Summary:

Staples Digital Solutions partners across the enterprise to shape and deliver scalable technology that strengthens customer, sales, and service capabilities. The team works closely with business leaders, product teams, engineers, architects, vendors, and external partners to modernize platforms, improve customer experiences, and advance strategic business priorities through secure, resilient, and innovative solutions.

Role Summary:

The Sr. Architect leads architecture and technical evolution within the customer service domain, guiding the contact center’s transition from a traditional, agent-led service model to an AI-first operating model. The architect designs solutions that combine conversational AI, intelligent business process automation, and human expertise to address customer needs across email, voice, and digital channels. This is a hands-on architecture role responsible for translating business goals into practical designs, validating technology choices, and guiding implementation from discovery through production. The architect will ensure that modernization improves customer experience, equips employees, and delivers measurable business value.

What you’ll be doing:

Lead the architecture and technical design supporting the contact center modernization journey to an AI-first operating model.
Drive the delivery of solutions that advance our AI-first operating model, increase agent productivity, and deliver an elevated customer experience.
Develop target-state architectures, reference models, standards, and reusable design patterns.
Define application, integration, API, cloud, and data architecture strategies aligned with business objectives.
Evaluate technology solutions and recommend approaches based on scalability, reliability, security, performance, and cost.
Design and govern enterprise integrations, APIs, event-driven architectures, and service-oriented solutions.
Assess emerging technologies, generative AI capabilities, automation opportunities, and modernization strategies.
Lead architecture reviews, proofs of concept, strategic technology assessments, design workshops, and governance forums.
Mentor architects and engineers while promoting architecture best practices, knowledge sharing, and technical excellence.

What you bring to the table:

Strong strategic thinking and the ability to connect technology decisions to business outcomes.
Exceptional problem-solving and analytical skills, with the ability to address complex challenges.
Ability to influence and lead across matrixed organizations without direct authority.
Excellent written, verbal, presentation, and stakeholder-management skills.
Strong collaboration skills and the ability to build trusted partnerships across the organization.
A continuous-learning mindset with a passion for innovation, technology trends, and improvement.

What’s needed - Basic Qualifications:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
7+ years of software engineering experience, including designing solution architectures and providing technical leadership throughout solution development and delivery.
Expertise in designing and building enterprise applications using Java (Spring Boot, Spring Cloud) and front-end technologies such as Angular, JavaScript, and TypeScript. This includes applying reactive UI patterns and using state management and component libraries.
Extensive experience designing, securing, and governing REST, GraphQL, and event-driven APIs using Kafka, Solace, or similar technologies. This experience includes API gateway management, OpenAPI/AsyncAPI contracts, OAuth2/OIDC, and API versioning strategies.
Proven ability to define target-state architectures for multi-application suites using microservices, domain-driven design, and cloud-native design patterns.
Experience with cloud platforms (Azure, GCP, AWS), container technologies (Docker, Kubernetes), and CI/CD pipelines.
Working knowledge of customer data platforms, relational and NoSQL data stores, data streaming, and unified platforms for data, analytics, and AI (Databricks).
Working knowledge of observability tools such as Splunk, Dynatrace, or similar solutions.
Experience integrating large language models (e.g., Azure OpenAI, Anthropic Claude, Google Gemini) into enterprise applications through APIs and SDKs.
Ability to design scalable AI-enabled architectures including retrieval-augmented generation (RAG), vector databases, and embeddings, prompt orchestration, model routing, caching and fallback patterns.
Experience designing AI agents and copilots that safely invoke enterprise APIs and tools through mechanisms such as function calling and Model Context Protocol. Designs incorporate clear guardrails, human-in-the-loop controls, and auditability.
Experience designing architectures that integrate customer service application suites, including contact center/CCaaS platforms with omnichannel capabilities across chat, voice/IVR, and email. Integration experience spanning CRM, case management, knowledge management, and order management systems.
Ability to apply AI knowledge to develop customer service capabilities in the following areas:
Self-service: Virtual agents, chatbots, and conversational IVR.
Agent support: Agent assist, next-best-action recommendations, and case / contact summarization.
Interaction analysis: Intent detection and routing, and sentiment analysis.
Knowledge of evaluation frameworks for model accuracy, groundedness, latency, and quality.
Proficiency using AI coding assistants (e.g., GitHub Copilot, Claude Code) to accelerate development, code review, test generation, documentation, and legacy code modernization, while maintaining quality and security standards.

What’s needed - Preferred Qualifications:

Master’s degree in a technology- or business-related field.
10+ years of architecture, engineering, or enterprise technology experience.
Cloud / AI Certifications: Microsoft Certified: Azure AI Engineer Associate, Azure Solutions Architect Expert, Google Professional Machine Learning Engineer, or AWS Certified Machine Learning / Solutions Architect.
Development Certifications: Oracle Certified Professional Java Developer, Spring Professional, or equivalent.
Experience with delivering AI- or ML-enabled features into production, ideally within customer service or retail environments.
Experience supporting customer service, customer experience, CRM, contact center, or digital engagement platforms.

We Offer:

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! https://careers.staples.com/Staples-Life/Benefits

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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More about this job

Skills

Customer service
Business processes
Customer experience
Problem solving
Analytical skills
Stakeholder management
Collaboration
Computer science
Leadership
Oracle Java
Spring Boot
JavaScript
TypeScript
Component libraries
GraphQL
Apache Kafka
Microservices
Microsoft Azure
Google Cloud
AWS
Docker
Kubernetes
CI/CD
NoSQL
Databricks
Splunk
Dynatrace
Case management
GitHub
Documentation
Security regulations
Machine learning
AWS certification
Oracle
ML

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