Jobs in the United States

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Added 2 mins ago
Information Security Advisor - Detection Engineer
Elevance Health
Grand Prairie, TX
The Information Security Advisor - Detection Engineer is responsible for the delivery of strategic network security, access control and secure transaction/messaging solutions. Ensures…
Added 3 mins ago
Lead Security Engineer - Java Full Stack
JPMorgan Chase
Plano, TX
As a Senior Lead Security Engineer at JPMorgan Chase within the Cybersecurity & Technology Controls, you are an integral part of an agile team that works to deliver software solutions that…
Added 3 mins ago
Network Security Engineer
Robert Half
San Antonio, TX
…security engineering experience; CCNA required, Azure Network Engineer Associate preferred, and must be a U.S. citizen eligible to obtain and maintain Tier 3 / Level II IT Security…
Added 3 mins ago
Lead AI Ops Engineer - Application
USAA
San Antonio, TX
As the Lead AI Ops Engineer - Application , you own what’s harder than any single use case: the technical judgment calls that don’t have an obvious owner - which anomaly-detection approach…
Added 15 mins ago
Associate Design Evaluation Engineer
Analog Devices
MA
The Associate Design Evaluation Engineer supports the evaluation, characterization, and validation of semiconductor products throughout the development lifecycle. Working under guidance…
Added 20 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Moncks Corner, SC
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 20 mins ago
Data Center Logistics Associate - 2nd Shift
GXO Logistics
Moncks Corner, SC
…want to put you behind the wheel. As the Data Center Logistics Associate position offers an opportunity to play a critical role in the seamless operation of our data center. This position…
Added 34 mins ago
Information Security Engineer
Sinclair Broadcast Group
Cockeysville, MD · Hunt Valley, MD
…Security program. You will fill the role of Information Security Engineer with a focus on supporting an enterprise Vulnerability Management program. You will apply security in-depth…
Added 38 mins ago
10601 - Sr. Manager, Security Architecture & Engineering
Hyundai Autoever America
Irvine, CA
Cloud security certifications such as AWS Certified Security - Specialty, Microsoft Certified: Azure Security Engineer Associate, or Microsoft Certified: Cybersecurity Architect Expert…
Added 45 mins ago
Controls and Automation Engineer
Shearer's Foods
Burlington, IA
Controls and Automation Engineer The Controls and Automation Engineer is responsible for upkeep and maintenance of the controls and automation equipment which includes troubleshooting,…
Added 1 hour ago
GS
Associate Commissioner for Design and Construction (Building Superintendent) - VID 228074
General Services, Office of
Albany, NY
- $163,811 to $206,043 USD / year
Duties Description The Associate Commissioner for Design and Construction (D&C) leads a statewide team delivering a complex, 1800+ ongoing capital projects portfolio for over 50 of our…
Added 1 hour ago
Temp Direct
IPG Photonics
Marlborough, MA
The Associate Engineer will contribute to meaningful engineering projects in a fast-paced and collaborative environment. This position offers the opportunity to work on the development of a…
Added 1 hour ago
AI
Network Engineer-Mid Level
Alexandria Insights
Stafford, VA
- $75,000 to $110,000 USD / year
The Mid-Level Network Engineer designs, configures, secures, and sustains network infrastructure supporting Department of Defense tactical and enterprise environments. The engineer will…
Added 1 hour ago
EG
Cloud DevOps Engineer 2
Eliassen Group
Washington, DC
- $90 to $100 USD / hour
AWS and Atlassian certifications are desirable, such as AWS Developer Associate, AWS Solutions Architect or DevOps Engineer Professional, and Atlassian ACP certifications.
Added 1 hour ago
UG
Senior Software Engineer - Cloud Platform - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Our Cloud Platform Engineering team builds reusable software and platform capabilities that enable secure infrastructure across Microsoft Azure and Amazon Web Services. This senior software…
Added 1 hour ago
Senior Data Architect
Datavail Corporation
Remote, United States
Design network and identity controls: Microsoft Entra ID, managed identities and service principals, Azure Key Vault, private endpoints and Private Link, managed virtual networks and…
Added 2 hours ago
Application Security Engineer
Wawa Inc.
Media, PA
…opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we…
Added 2 hours ago
Automation Control Engineer Consultant
Accenture LLP Company
NY
…Our teams work directly in production facilities alongside controls engineers, plant managers, and IT leadership to design and deliver solutions that improve throughput, reduce downtime,…
Added 2 hours ago
AL
Associate Field Engineer - Automated Logic (Waco, TX)
Automated Logic Contracting Sv
Richardson, TX
- $35,500 to $71,500 USD / year
At Automated Logic, a Carrier Company, we provide a work home for people who want a career, not just a shift. As an Associate Field Engineer, you are entering the industry on the ground…
Added 2 hours ago
Shop Detailing and Drawing Manager
Mid-State Machine
Van Wert, OH
…requiring engineering calculations, code interpretation, or Engineer of Record…
Added 2 hours ago
MT
Senior AI Platform Engineer
Modern Technology Solutions Inc
Springfield, VA · St. Louis, MO · Springfield · St. Louis
- $130,000 to $225,000 USD / year
Modern Technology Solutions, Inc. (MTSI) is hiring a Senior AI Platform Engineer to work in Springfield, VA or St. Louis, MO. Qualified candidates must be U.S. citizens with an active…
Added 3 hours ago
Senior Network Services Engineer
Oracle
Nashville, TN
…components independently, ensures proper functioning of hardware and software, and manages security and compliance policies. Supports mentoring peers, standardizing tasks, and…
Added 3 hours ago
DevOps Automation Test Engineer
Society of Actuaries Research Institute
Chicago, IL
The DevOps Automation Engineer independently leads the design, implementation, and maintenance of automated testing frameworks and quality controls within continuous integration and…
Added 3 hours ago
AI
Mid-Level Network Engineer
Alexandria Insights
Stafford, VA
- $75,000 to $110,000 USD / year
The Mid-Level Network Engineer designs, configures, secures, and sustains network infrastructure supporting Department of Defense tactical and enterprise environments. The engineer will…
Added 3 hours ago
Associate Principal Engineer - Integration Solutions Architect (Hands-on)
Nagarro
Jersey City, NJ
Define secrets and certificate patterns using Azure Key Vault, service identities and approved enterprise security controls.

Staples Canada

Sr Architect I

Framingham, MA, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Team Summary:

Staples Digital Solutions partners across the enterprise to shape and deliver scalable technology that strengthens customer, sales, and service capabilities. The team works closely with business leaders, product teams, engineers, architects, vendors, and external partners to modernize platforms, improve customer experiences, and advance strategic business priorities through secure, resilient, and innovative solutions.

Role Summary:

The Sr. Architect leads architecture and technical evolution within the customer service domain, guiding the contact center’s transition from a traditional, agent-led service model to an AI-first operating model. The architect designs solutions that combine conversational AI, intelligent business process automation, and human expertise to address customer needs across email, voice, and digital channels. This is a hands-on architecture role responsible for translating business goals into practical designs, validating technology choices, and guiding implementation from discovery through production. The architect will ensure that modernization improves customer experience, equips employees, and delivers measurable business value.

What you’ll be doing:

Lead the architecture and technical design supporting the contact center modernization journey to an AI-first operating model.
Drive the delivery of solutions that advance our AI-first operating model, increase agent productivity, and deliver an elevated customer experience.
Develop target-state architectures, reference models, standards, and reusable design patterns.
Define application, integration, API, cloud, and data architecture strategies aligned with business objectives.
Evaluate technology solutions and recommend approaches based on scalability, reliability, security, performance, and cost.
Design and govern enterprise integrations, APIs, event-driven architectures, and service-oriented solutions.
Assess emerging technologies, generative AI capabilities, automation opportunities, and modernization strategies.
Lead architecture reviews, proofs of concept, strategic technology assessments, design workshops, and governance forums.
Mentor architects and engineers while promoting architecture best practices, knowledge sharing, and technical excellence.

What you bring to the table:

Strong strategic thinking and the ability to connect technology decisions to business outcomes.
Exceptional problem-solving and analytical skills, with the ability to address complex challenges.
Ability to influence and lead across matrixed organizations without direct authority.
Excellent written, verbal, presentation, and stakeholder-management skills.
Strong collaboration skills and the ability to build trusted partnerships across the organization.
A continuous-learning mindset with a passion for innovation, technology trends, and improvement.

What’s needed - Basic Qualifications:

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
7+ years of software engineering experience, including designing solution architectures and providing technical leadership throughout solution development and delivery.
Expertise in designing and building enterprise applications using Java (Spring Boot, Spring Cloud) and front-end technologies such as Angular, JavaScript, and TypeScript. This includes applying reactive UI patterns and using state management and component libraries.
Extensive experience designing, securing, and governing REST, GraphQL, and event-driven APIs using Kafka, Solace, or similar technologies. This experience includes API gateway management, OpenAPI/AsyncAPI contracts, OAuth2/OIDC, and API versioning strategies.
Proven ability to define target-state architectures for multi-application suites using microservices, domain-driven design, and cloud-native design patterns.
Experience with cloud platforms (Azure, GCP, AWS), container technologies (Docker, Kubernetes), and CI/CD pipelines.
Working knowledge of customer data platforms, relational and NoSQL data stores, data streaming, and unified platforms for data, analytics, and AI (Databricks).
Working knowledge of observability tools such as Splunk, Dynatrace, or similar solutions.
Experience integrating large language models (e.g., Azure OpenAI, Anthropic Claude, Google Gemini) into enterprise applications through APIs and SDKs.
Ability to design scalable AI-enabled architectures including retrieval-augmented generation (RAG), vector databases, and embeddings, prompt orchestration, model routing, caching and fallback patterns.
Experience designing AI agents and copilots that safely invoke enterprise APIs and tools through mechanisms such as function calling and Model Context Protocol. Designs incorporate clear guardrails, human-in-the-loop controls, and auditability.
Experience designing architectures that integrate customer service application suites, including contact center/CCaaS platforms with omnichannel capabilities across chat, voice/IVR, and email. Integration experience spanning CRM, case management, knowledge management, and order management systems.
Ability to apply AI knowledge to develop customer service capabilities in the following areas:
Self-service: Virtual agents, chatbots, and conversational IVR.
Agent support: Agent assist, next-best-action recommendations, and case / contact summarization.
Interaction analysis: Intent detection and routing, and sentiment analysis.
Knowledge of evaluation frameworks for model accuracy, groundedness, latency, and quality.
Proficiency using AI coding assistants (e.g., GitHub Copilot, Claude Code) to accelerate development, code review, test generation, documentation, and legacy code modernization, while maintaining quality and security standards.

What’s needed - Preferred Qualifications:

Master’s degree in a technology- or business-related field.
10+ years of architecture, engineering, or enterprise technology experience.
Cloud / AI Certifications: Microsoft Certified: Azure AI Engineer Associate, Azure Solutions Architect Expert, Google Professional Machine Learning Engineer, or AWS Certified Machine Learning / Solutions Architect.
Development Certifications: Oracle Certified Professional Java Developer, Spring Professional, or equivalent.
Experience with delivering AI- or ML-enabled features into production, ideally within customer service or retail environments.
Experience supporting customer service, customer experience, CRM, contact center, or digital engagement platforms.

We Offer:

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! https://careers.staples.com/Staples-Life/Benefits

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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More about this job

Skills

Customer service
Business processes
Customer experience
Problem solving
Analytical skills
Stakeholder management
Collaboration
Computer science
Leadership
Oracle Java
Spring Boot
JavaScript
TypeScript
Component libraries
GraphQL
Apache Kafka
Microservices
Microsoft Azure
Google Cloud
AWS
Docker
Kubernetes
CI/CD
NoSQL
Databricks
Splunk
Dynatrace
Case management
GitHub
Documentation
Security regulations
Machine learning
AWS certification
Oracle
ML

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