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Senior Engagement Manager (Canada)
TEKsystems
Hanover, MA
- $111,200 to $166,800 USD / year
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Product Manager - Tech, Amazon Robotics - S&O - PACE
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Assistant Banquet Manager
FM
Norwood, MA
- $68,000 to $84,000 USD / year
Support the Banquet Manager in overseeing all banquet operations and ensuring exceptional event execution.
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Full-Time Store Merchandising Supervisor
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Hyannis, MA
- Full-time
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Manages overhead and underground work crews on a 24 hour, 7-day per week basis to execute these processes · Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies
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Security Administration/Visitor Control- SA/VC
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Program Security,Security Access (Inactive),Visitor Control
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Procurement Manager, Professional Services
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The Manager, Procurement: Professional Services manages sourcing and category strategy for the services portfolio and is accountable for delivering productivity and value capture while…
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Manager, Biostatistics
Pfizer
Cambridge, MA
- $106,000 to $176,600 USD / year
…eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support…
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Senior Manager, COMPASS Navigator Team
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Cambridge, MA
Lead and inspire a specialized team of Case Managers dedicated to delivering best-in-class patient support services for Tzield, Sanofi's first and only disease-modifying therapy for Type 1…
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Senior Manager HR Business Partner - Boston
Tatte Bakery & Cafe
Boston, MA
- $130,000 to $145,000 USD / year
Advise senior leaders on org design, workforce planning, & succession strategies to support market growth.
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Medical Assistant I
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Boston, MA
- $22 to $33 USD / hour
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at…
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Manager, Plant EHS & Sustainability
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Lewisville, TX · Williamsport, PA
The Plant EHS & Sustainability Manager is responsible for leading all environmental, health, safety, and sustainability programs within the manufacturing facility. This role ensures full…
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Senior Platform and Data Product Manager – CVS Media Exchange (CMX)
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Wellesley, MA · Boston, MA
As the Senior Platform & Data Product Manager, you will own the vision, strategy, roadmap, and execution of CMX's foundational data, identity, clean room, and interoperability products that…
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Quality Control Manager
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Boston, MA
Verve is seeking a Quality Control Manager to support cGMP Quality Control functions for DNA, mRNA, gRNA, and LNP. Reporting to the Associate Director of Quality Control Technical Services,…
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VP – Software Delivery
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Boston, MA
…elements - software, infrastructure, networks, data, security, and operations - work together as a cohesive, verifiable, and mission ready whole while also meeting program requirements and…
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Manager Commercial Meetings & Marketing Operations
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Remote, United States
Praxis is seeking a proactive, highly organized Manager of Commercial Meetings & Marketing Operations to support Marketing and the broader Commercial organization. This hands-on role…
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Quality Control Manager (External Operation)
Lilly
Boston, MA
Verve is seeking a Manager, Quality Control External Operation, who will report to the Associate Director, External Quality Control and be responsible for assisting with the continued…
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Digital Program Manager
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Boston, MA
Support execution of digital programs across Gas Power Global Supply Chain, including ERP deployments, planning platforms, and manufacturing orchestration rollouts. This role owns program…
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Assistant General Manager
The Indigo Road Hospitality Group
Camden, SC
Support the Restaurant General Manager in all aspects of daily operations, including finances, personnel, and guest relations.
Added 1 min ago
Restaurant General Manager
The Indigo Road Hospitality Group
Camden, SC
As the Restaurant General Manager, you'll be an ambassador for Indigo Road and authentically embrace Internal Hospitality. You’ll look after all aspects of the restaurant including;…
Added 2 mins ago
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Dental Office Manager
Dental365
Manhattan, NY · NY
- $75,000 to $85,000 USD / year
Must have experience managing a team and overseeing the success of employees in respective roles throughout the practice

Stanton Optical

Clinical Services Manager

Oak Creek, WI, United States

Apply on nowoptics.clearcompany.com About employer

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Job details

Experience: At least 1 year of retail management experience or experience in a clinical leadership role.
Posting language: English
Posted: Nov 13, 2026

Original job description

Clinical Services Manager

Reports to: Brand Manager

Location: On-site store location

Do you have a passion to train and coach team members to deliver a remarkable patient experience? Are you a role model and leader that advocates for your sales team? You will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily.

About us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company's vision, showing appreciation for others, and taking care of the individuals we serve.

Duties & Responsibilities: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals.

Goals include:

Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
Ensure store brand standards by performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Key Qualifications:

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer/patient care and a willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.
Optical or clinical experience preferred, but not required.

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Apply on nowoptics.clearcompany.com About employer

More about this job

Skills

Sales
Sales targets
Provide information
Customer service
Troubleshooting
Confidentiality
Regulatory compliance
Housekeeping
Communication skills
Patient care
Microsoft Word
Google Docs

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Work requirements

Jobs in the United States