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Added 9 mins ago
TR
Creative Development Manager
Thermacell Repellents, Inc.
Bedford, MA
- $86,000 to $115,000 USD / year
The Creative Development Manager at Thermacell is accountable for enabling the company’s Global go-to-market engine by ensuring creative work across packaging, POS (Point of sale assets),…
Added 11 mins ago
Branch Manager - Chappell Hill, TX
Huntington National Bank
Chappell Hill, TX
…customers, our bank, and our communities for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the…
Added 11 mins ago
Development Project Engineer
Quality Technology Services, LLC
Wilmer, TX
As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven…
Added 11 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Farmers Branch, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 11 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Flower Mound, TX
- $16 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
Added 11 mins ago
V
Entry-level Lube Tech/Technician (Part Time)
Valvoline
Keller, TX
- $16 USD / hour
- Part-time
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
Added 11 mins ago
Engineering Manager - Siteworks
Elkay
Caddo Mills, TX
The Siteworks Engineering Manager is responsible for leading Application and Product Engineering functions to support successful and accurate quoting, design, manufacturing, and…
Added 11 mins ago
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Entry-level Lube Tech/Technician
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- $15.75 USD / hour
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Added 12 mins ago
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Entry-level Lube Tech/Technician
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Haltom City, TX
- $16 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
Added 12 mins ago
BeyondTrust PAM Engineer
Cognizant
Coppell, TX
…and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and…
Added 12 mins ago
UH
Radiologic Technologist I - Navasota/Huntsville - Full-Time
UTMB Health
Huntsville, TX
- Full-time
Troubleshoots equipment failures and reports such failures to the appropriate department, and notifies his/her manager.
Added 12 mins ago
Branch General Manager - Waco, TX (Bosque)
Huntington National Bank
Waco, TX
…bank, and our communities for the better. As a Branch General Manager, you are responsible for management of a mass affluent branch; managing a staff of bankers that have an assigned book…
Added 12 mins ago
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Entry-level Lube Tech/Technician
Valvoline
Waco, TX
- $15.5 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
Added 12 mins ago
Digital S/W Eng Intm Analyst - Officer
Citigroup
Irving, TX
The Digital S/W Engineer Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 13 mins ago
Change Management and Martech Innovation Manager
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Dallas, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 13 mins ago
Change Management and Martech Innovation Manager
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Houston, TX
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Added 13 mins ago
Program Manager, Enterprise AI Literacy & Enablement - (E4)
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Austin, TX
Drive measurable capability gains. Instrument every program initiative against a KPI framework that tracks usage and adoption rate, proficiency level by employee tier, time-saved and…
Added 13 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
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Houston, TX · Dallas, TX · Austin, TX
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 13 mins ago
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Dallas, TX · San Antonio, TX · Fort Worth, TX · Austin, TX · Houston, TX
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Added 13 mins ago
Field Director, Austin
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Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing…
Added 13 mins ago
Senior Manager, Go-to-Market Marketing - Cybersecurity
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Added 13 mins ago
Sr Manager, Property & Casualty Business Process Services
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Added 13 mins ago
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Sr. Project Manager - Digital / IT (SDLC Methodologies, Life Science)
Danaher Corporation
Austin, TX
- $95,000 to $130,000 USD / year
The Senior Project Manager is responsible for the success of large strategic projects. As needed, they may also provide management for a small program and will be responsible for planning,…
Added 13 mins ago
Manager, Field Sales
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Austin, TX
…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
Added 13 mins ago
Manager, Enterprise Communications & Channels
Amentum
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The Manager supports the execution of enterprise communication plans, content and governance strategies, employee engagement campaigns, leadership events, and organizational change…

Stanton Optical

Clinical Services Manager

West Fargo, ND, United States

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Job details

Experience: At least 1 year of retail management experience or experience in a clinical leadership role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Clinical Services Manager

Reports to: Brand Manager

Location: On-site store location

Do you have a passion to train and coach team members to deliver a remarkable patient experience? Are you a role model and leader that advocates for your sales team? You will ensure that patients receive quality care by ensuring the store team that provides clinical services follow operational processes and meets their goals daily.

About us: Stanton Optical is among the nation’s fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients. As a leading optical retailer, we offer some of the nation's most desirable optical brands. Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company's vision, showing appreciation for others, and taking care of the individuals we serve.

Duties & Responsibilities: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals.

Goals include:

Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available
Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
Ensure store brand standards by performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.

Key Qualifications:

At least 1 year of retail management experience or experience in a clinical leadership role.
An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer/patient care and a willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.
Optical or clinical experience preferred, but not required.

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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More about this job

Skills

Sales
Sales targets
Provide information
Customer service
Troubleshooting
Confidentiality
Regulatory compliance
Housekeeping
Communication skills
Patient care
Microsoft Word
Google Docs

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