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Added 20 mins ago
Sr. Manager, Workforce Planning Transformation
Visa U.S.A. Inc.
Austin, TX · NY
Visa is seeking a Senior Manager, Workforce Planning Delivery to lead the execution and delivery of our enterprise-wide Strategic Workforce Planning (SWP) transformation program. This role…
Added 49 mins ago
Sr Engineering Manager
MED Medtronic Inc
Tempe, AZ
Medtronic’s Microelectronic Solutions location in Tempe, Arizona is seeking a Sr Test Engineering Manager that will accept the challenge of developing and leading a highly effective team…
Added 1 hour ago
WF
(USA) Human Resource Manager (Fashion, Import, Jewelry, Regional, Wm.Com Campus, Returns)
WMT Fulfillment Service
United States
- $84,000 to $126,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 1 hour ago
Financial Strategist
Panasonic
De Soto, KS
…candidate for this position will report directly to our VP/Sr Manager of Finance in PECNA management team and play an instrumental role in the financial future of the…
Added 1 hour ago
Sr. Analyst, Client Services-2
Nationwide Life and Annuity Insurance Co
OH
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Added 1 hour ago
Investment Support Analyst-2
Nationwide Life and Annuity Insurance Co
OH
This role does not qualify for employer sponsored work authorization. Nationwide does not participate in the STEM OPT extension program.
Added 1 hour ago
Space Systems Engineer
IESE Solutions
El Segundo, CA
Make program risks assessments and provides actionable recommendations to the chief engineer and program manager.
Added 1 hour ago
Quality Engineering Sr Mgr - L6
Lockheed Martin
Courtland, AL
Demonstrated ability to collaborate across functional and program organizations
Added 1 hour ago
Senior Manager, Risk & Post Market Surveillance (TPLC)
NeuroPace
Mountain View, CA
We are currently seeking a Sr. Manager, Risk & Post-Market Surveillance (TPLC) to join our team.
Added 1 hour ago
Correctional Juvenile Casework Manager
State of Indiana
Pendleton, IN
Added 2 hours ago
Technical Director
Mercer University
Warner Robins, GA
Supports the Program Manager in the oversight of successful execution of assigned programs within budget and scope, and in accordance with program schedule.
Added 2 hours ago
H
Senior Project Engineer, PE (Geotechnical)- Salisbury, MD
Hillis-Carnes
Delmar, MD
- $75,000 to $125,000 USD / year
Support branch operations and perform additional duties as assigned by the Division or Branch Manager.
Added 3 hours ago
Senior Project Architect
HNTB Corporation
Kansas City, MO
…the design. Serves as a resource to the designer and project manager as the design is developed. The role includes serving as the lead technical architect on medium to large sized projects.…
Added 3 hours ago
Partner Development Direct, IBM
Snowflake Inc.
Bozeman, MT
The Partner Development Senior Manager role involves driving and nurturing relationships with our System Integrator (SI) partners. Your primary objective is to strengthen and expand the…
Added 3 hours ago
ZG
Sr. Principal Technical Program Manager
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $246,875 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 3 hours ago
ZG
Principal Technical Program Manager - Hyperscale and AI Rack Systems
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $210,000 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 3 hours ago
Sr. Manager, Insider Risk & Digital Forensics
Huntington National Bank
Atlanta, GA
The Senior Manager of Insider Risk and Digital Forensics is responsible for the strategic leadership, maturity, and day-to-day execution of the enterprise Insider Threat Program. This role…
Added 3 hours ago
Injection Mold Sr. Technician
LG Electronics
Clarksville, TN
Assists Manager with reviewing Injection Molding Operator performance
Added 4 hours ago
CS
Sr Manager, Schwab Wealth Advisory Offer Management
Charles Schwab
Lone Tree, CO
- $145,000 to $175,000 USD / year
We are seeking a Senior Manager to lead the offer strategy, design, implementation, and ongoing evolution of a more integrated SWA + Schwab Personal Trust Services (“PTS”) offer experience.…
Added 4 hours ago
GA
Director, Architecture and Data
GE Aerospace
Longmont, CO · Denver, CO · Lafayette, CO
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 4 hours ago
Sr Product Director BWRX-300 50Hz Programs
GE Vernova Hitachi Nuclear Energy Americas LLC
Remote, United States
Partner with the Senior Product Manager, Innovation and Technology to transition new technology into go-to-market offerings to support market expansion of the BWRX-300 into industrial…
Added 4 hours ago
T
ICAM Engineer
TEKsystems
Charleston, SC
- $70 to $127 USD / hour
…modernization: Experience with virtual directories, Microsoft Identity Manager, directory consolidation, and migration of legacy provisioning services. Federation standards: Experience with…
Added 4 hours ago
Senior Project Manager
Colliers
MS
Manage cost, change control, and engage with construction team for any value-engineering, change or program updates.
Added 4 hours ago
ERP Project Manager
Particle Measuring Systems, Inc.
Niwot, CO
Program Nexus is Particle Measuring Systems’ company-wide business transformation program focused on simplifying processes, improving data quality, strengthening system integrations, and…
Added 5 hours ago
S
Revenue Operations Manager III
Sinch
United States
- $100,000 to $120,000 USD / year
As a Revenue Operations Manager III, you'll be part of a dynamic team that's shaping the future of our company. This is an individual contributor role, reporting to a Sr Revenue Operations…

Closed listing

Stanley Engineered Fastening LLC

Senior Customer Service Manager

Danbury, CT, United States

The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00
Experience: 7+ years of experience in customer service, customer operations or order management within in a B2B, industrial, manufacturing, or engineered products environment.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Customer Service Manager- Remote Up to 25% travel, as needed

Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®.

The Job:

As a Sr. Customer Service Manager, you’ll be part of our Stanley Engineered Fastening team working as a Remote employee. You’ll get to:

Lead and develop customer service managers to achieve service excellence.
Define and implement customer service strategies, policies, and procedures that improve customer satisfaction and operational efficiency.
Monitor and analyze key performance indicators such as response time, resolution time, customer satisfaction, service level attainment, and quality scores.
Manage complex customer escalations and ensure timely, effective resolution.
Partner cross-functionally with sales, operations, supply chain, quality, IT, and other business functions to address customer issues and improve end-to-end service delivery
Drive continuous improvement initiatives to streamline workflows, reduce service gaps, and enhance customer experience.
Oversee workforce planning, staffing, training, and coaching to ensure team capability and coverage.
Prepare and present service performance reports, trends, risks, and recommendations to senior leadership.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Bachelor’s degree in Business, Operations, Supply Chain, Communications, or a related field.
7+ years of experience in customer service, customer operations or order management within in a B2B, industrial, manufacturing, or engineered products environment.
Strong experience with service metrics, escalation management, and continuous improvement.
Demonstrated ability to work cross-functionally and influence outcomes across a matrixed organization.
Strong communication, leadership, and problem-solving skills.
Experience with ERP, CRM, and customer service technologies.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00

This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.
The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.
The successful candidate may be eligible for annual merit increases.
Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.

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