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Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
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- $132,100 to $237,900 USD / year
…want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools…
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Merrill Advisor Development Program - Financial Advisor - Oregon & Southwest WA
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The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
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Functional Solution Leader for Individual Productivity and Team Efficiency
Eliassen Group
Juneau, AK
- $120 to $135 USD / hour
…team efficiency through responsible AI adoption and dojo-based learning. This role leads discovery and alignment for priority job roles, partners with the Product Manager to assess effort…
Added 6 mins ago
Mechanical Engineering Manager - Advanced Medical Devices
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San Diego, CA
Set technical direction, priorities, and development plans aligned with program objectives, and manage workload and resources across concurrent projects.
Added 9 mins ago
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Operations Manager
Wal-Mart Stores East, LP
GA
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates in assigned area by hiring training mentoring and actively listening toassociates assigning duties evaluating…
Added 9 mins ago
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…culture grounded in accountability, engagement, and continuous development. Assigns duties strategically to optimize workflow, elevate skills, and ensure operational excellence. Supports…
Added 9 mins ago
Cloud Data AI/Foundations Manager
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Remote, United States
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 14 mins ago
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Public Service Executive
State of Iowa
Des Moines, IA
- $55.41 to $86.5 USD / hour
Added 14 mins ago
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Fisheries Program Manager
State of Iowa
Des Moines, IA
- $33.69 to $52.11 USD / hour
As the Fisheries Program Manager, you will be at the forefront of this mission, serving as the principal decision-maker for our multi-million-dollar capital improvement and federal grant…
Added 15 mins ago
Senior Manager QA – Test Automation & Performance Testing
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United States
…monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working…
Added 15 mins ago
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Assistant Manager - South Coast Plaza, Abercrombie & Fitch
A&F Stores, Inc.
Costa Mesa, CA
- $25 USD / hour
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 29 mins ago
Team Manager
Panera Bread
Chesterfield Townshi, MI
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 29 mins ago
Team Manager
Panera Bread
Scottsdale, AZ
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 34 mins ago
Temporary Lab Technician
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A multifaceted wellness program encompassing the whole person – mentally, physically, and spiritually
Added 35 mins ago
Acquisition Program Manager Support - Senior
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…Security and Defense mission: In this role as a Senior Acquisition Program Manager you'll support the newly reorganized Air Force Research Laboratory Air Warfare Directorate (AFRL/RA) which…
Added 37 mins ago
Mass Properties Intern (Summer)
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REGENT's Mass Properties discipline sits at the heart of every vehicle program. As the Mass Properties Engineer Intern, you'll work directly on real, high-impact work from day one.
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Engineering Intern to the Chief Engineer (Summer)
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Added 39 mins ago
Senior Manager, Learning and Development
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Miami, FL
The Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Senior Manager, Learning & Development reporting to the Senior Director, Learning and…
Added 41 mins ago
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Merchandising Part Time Days
Lowes
Visalia, CA
- $16.9 to $17.2 USD / hour
- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 41 mins ago
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Embedded HR Manager I/II/III - Department Support Unit
Stanislaus County
Modesto, CA
- $35.82 to $67.96 USD / hour
Stanislaus County is seeking a dynamic and collaborative HR Manager to join the Department Support Unit (DSU) of the Chief Executive Office HR Division (CEO-HR). This unique opportunity is…
Added 41 mins ago
Diagnostic Imaging Physicist Manager - Landauer
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LANDAUER Medical Physics is seeking a highly motivated Diagnostic Imaging Physicist Manager to join our growing team. This position is ideal for an individual who is eager to learn, thrives…
Added 42 mins ago
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Commercial and Institutional Lending Platform Training Manager OR Training Lead
KeyBank National Association
Cleveland, OH · Amherst, NY
- $96,000 to $181,000 USD / year
The Commercial & Institutional (C&I) Lending Platform Training Manager leads the training initiatives for the C&I Lending Domain. This individual partners with mid‑ to senior‑level leaders,…
Added 47 mins ago
Student Manager- Dining Operations (Residential) - Arizona State University - ASU-Board Operations
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The Student Hospitality Manager role is part of the Student Hospitality Management Program (SHMP), a structured development program designed to provide hands-on experience across multiple…
Added 47 mins ago
Student Manager- Dining Operations - ASU Downtown Campus - ASU-Downtown
Aramark
Phoenix, AZ
The Student Hospitality Manager role is part of the Student Hospitality Management Program (SHMP), a structured development program designed to provide hands-on experience across multiple…
Added 47 mins ago
Student Manager- Dining Operations - ASU West Campus - ASU-West
Aramark
Glendale, AZ
The Student Hospitality Manager role is part of the Student Hospitality Management Program (SHMP), a structured development program designed to provide hands-on experience across multiple…

Closed listing

Stanley Black and Decker

Senior Customer Service Manager

Danbury, CT, United States

The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00
Experience: 7+ years of experience in customer service, customer operations or order management within in a B2B, industrial, manufacturing, or engineered products environment.
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Danbury, CT, United States

United States of America - Remote

Remote

Full time

REQ-1000053662

Senior Customer Service Manager- Remote

Up to 25% travel, as needed

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®.

The Job:

As a Sr. Customer Service Manager , you’ll be part of our Stanley Engineered Fastening team working as a Remote employee. You’ll get to:

Lead and develop customer service managers to achieve service excellence.
Define and implement customer service strategies, policies, and procedures that improve customer satisfaction and operational efficiency.
Monitor and analyze key performance indicators such as response time, resolution time, customer satisfaction, service level attainment, and quality scores.
Manage complex customer escalations and ensure timely, effective resolution.
Partner cross-functionally with sales, operations, supply chain, quality, IT, and other business functions to address customer issues and improve end-to-end service delivery
Drive continuous improvement initiatives to streamline workflows, reduce service gaps, and enhance customer experience.
Oversee workforce planning, staffing, training, and coaching to ensure team capability and coverage.
Prepare and present service performance reports, trends, risks, and recommendations to senior leadership.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Bachelor’s degree in Business, Operations, Supply Chain, Communications, or a related field.
7+ years of experience in customer service, customer operations or order management within in a B2B, industrial, manufacturing, or engineered products environment.
Strong experience with service metrics, escalation management, and continuous improvement.
Demonstrated ability to work cross-functionally and influence outcomes across a matrixed organization.
Strong communication, leadership, and problem-solving skills.
Experience with ERP, CRM, and customer service technologies.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
Give Back : Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

The Total Target Cash Compensation range for this position is $105,000.00 - $169,100.00

This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.
The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.
The successful candidate may be eligible for annual merit increases.
Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov) (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done - and we have since 1843.

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