Senior Software Engineer

Job Duties: Senior Software Engineer (Jobsite: New York, NY). Directly responsible for building user-facing features and backend services end-to-end, collaborating closely with designers, product engineers, and infrastructure experts. design, implement, test, and deploy user-facing functionality and backend APIs. Oversee integration of AI/LLM capabilities into workflows to make ITSM smarter and more efficient. Partner with platform engineers on infrastructure, and with product/design on UX.Requirements: Bachelors Degree in Computer Engineering or Computer Science or related field plus 5 years progressive experience as a Software Engineer or directly related field or, Masters Degree in Computer Science or Computer Engineering or the equivalent in education and experience,