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HVAC/R Construction Manager
CoolSys
Salt Lake City, UT · Las Vegas, NV
CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.
Added 1 min ago
Campaign Execution Project Manager (Remote) US
Cengage Group
Providence, RI
As a Campaign Execution Project Manager at Cengage, you will play a pivotal role in driving marketing success by leading the planning, coordination, and execution of integrated campaigns.…
Added 1 min ago
Project Accountant - Remote, US
Bowman
Providence, RI
Aid, as appropriate, the Senior Account Manager in collections efforts after 90 days.
Added 1 min ago
O
Principal Program Manager - OCI Product Marketing
Oracle
Providence, RI
- $90,100 to $209,500 USD / year
We are looking for a strategic Program Manager (IC4) to establish and run the operating model for business-critical OCI Web and Oracle AI World programs. This role brings sustained…
Added 1 min ago
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Behavioral Scientist, Senior
Cayuse Holdings
Providence, RI
- $160,000 to $175,000 USD / year
…foundation in behavioral science methodologies coupled with the program management expertise to operate effectively within federal governance structures. Success in this role requires the…
Added 1 min ago
CH
Data Analyst
Cayuse Holdings
Providence, RI
- $100,000 to $110,000 USD / year
…Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in…
Added 1 min ago
Business Insights Manager
CVS Health
Providence, RI · Woonsocket, RI
…If so, consider advancing your career as a Business Insights Manager within Retail Pharmacy Margin and Payer Analytics team! With dynamic customer needs and healthcare landscape, it is…
Added 1 min ago
Program Manager
Zayo
Providence, RI
The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices,…
Added 1 min ago
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Commercial Technical Program Manager
Oracle
Providence, RI
- $126,200 to $264,100 USD / year
Unlike a traditional technical program manager focused solely on engineering delivery, this role requires strong commercial acumen and an understanding of how infrastructure readiness,…
Added 1 min ago
Specialty/Senior Specialty Representative–Bone Health - Providence, RI/South Shore, MA (Overlay)
Amgen
Providence, RI
…Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the…
Added 1 min ago
Corporate Trust Relationship Manager I
UMB Bank
Providence, RI
The Corporate Trust Relationship Manager I role supports our Corporate Trust team by acting as the main point of contact for our clients and ensuring we deliver the unparalleled customer…
Added 1 min ago
NE
SUPERVISORY SALES ASSOCIATE (Consumables) Full-Time
Navy Exchange Services (NEX)
NEWPORT, RI
- Full-time
Added 1 min ago
NE
SUPERVISORY SALES ASSOCIATE Full-Time; Beer, Wine & Spirits Store
Navy Exchange Services (NEX)
NEWPORT, RI
- Full-time
Added 1 min ago
Group Product Manager, Privacy
Ford Motor Company
Providence, RI
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 1 min ago
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Product Manager – Retirement Services
Cognizant
Providence, RI
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 2 mins ago
Senior Analyst, Merchandise Accounts Payable
CVS Health
Woonsocket, RI
…internal team. The expectation of this role is to support the Manager and Senior Accounts Payable Manager and members of our offshore team as they research and resolve vendor/site initiated…
Added 2 mins ago
Manager - IT Service Management
Maximus
Providence, RI
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 2 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Providence, RI
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 2 mins ago
Program Specialist
Veterans Affairs, Veterans Health Administration
Providence, RI
Added 2 mins ago
Manager, Partnership Management
Pearson
Providence, RI
…customers are prepared, informed, and positioned for success. The Manager is accountable for program performance, customer satisfaction, operational execution, and achievement of cost,…
Added 2 mins ago
Analyst, Product Support
SitusAMC
Providence, RI
Such other activities as may be assigned by your manager
Added 2 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Providence, RI
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
Added 2 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Providence, RI
Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 2 mins ago
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Information Security Engineer
TTEC
Providence, RI
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 2 mins ago
Senior Proposal Manager
Maximus
Providence, RI
Maximus is thrilled to announce an opportunity for a Senior Proposal Manager. The primary responsibility of this role is to lead cross‑functional proposal teams, including collaboration…

Standard Metrics

Implementation Manager

Remote, United States

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Job details

Experience: 7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
Posting language: English
Posted: Sep 26, 2024

Original job description

Standard Metrics is an AI-driven financial data platform that helps investors and their portfolio companies make more informed, forward-looking decisions with automated reporting and benchmarking tools. We’re a team of optimistic product builders on a mission to accelerate innovation in the private markets. Standard Metrics is backed by 8VC and Spark Capital, along with other leading VCs and angels, and is currently a trusted partner for many of the top VC/PE firms in the world.

Come Build With Us

We are building out our Deployment team to onboard and train new customers and to ensure they are positioned for success. You will become a trusted advisor for some of the top venture capital firms and startups in the world, deeply understanding their business goals in order to implement best practices and ensure that our customers have a seamless onboarding experience.

What You’ll Do

Own the Implementation function end to end: strategy, process, tooling, staffing, and results for every customer deployment
Build and lead the Implementation team, including hiring, coaching, and developing team members and setting clear goals and performance standards
Set, track, and report on the function’s KPIs (time-to-value, on-time delivery, customer satisfaction, and resource utilization) and use them to drive continuous improvement
Design scalable, repeatable implementation playbooks, and leverage tooling to automate processes to drive efficiency
Serve as the lead point of contact and escalation owner for strategic and complex deployments, building trusted relationships with senior stakeholders at our customers
Partner with Sales, Customer Success, and Data teams to scope deals accurately pre-sale, define clear hand-offs, and ensure seamless transitions post-implementation
Own capacity planning and prioritization across a portfolio of concurrent deployments, balancing customer commitments with internal resources
Bring the voice of the customer to Product to inform roadmap

What You’ll Bring

7+ years of experience in implementation, professional services, or customer onboarding, ideally within financial services, enterprise B2B SaaS, or consulting
2+ years leading a team or function, with a track record of building processes and scaling a team from the ground up
Demonstrated ownership of a function’s outcomes and metrics, not just individual projects
Strong finance knowledge; familiarity with venture capital fund and portfolio company reporting is a strong plus
Expert program and project management skills, with the ability to oversee a large portfolio of concurrent deployments
Proven ability to influence cross-functionally, Customer Experience, Product, Engineering, and Data teams
Outstanding communication skills, including comfort presenting to executives and senior customer stakeholders
A builder’s mindset: comfortable with ambiguity and energized by creating structure where little exists
Passion for technology, startups, entrepreneurship, and/or venture capital

For our employees located in the USA, we aim to pay at or above the market rate of US-based tech hubs like San Francisco or NYC. For international roles, we aim to pay top of market for your country. The estimated annual salary for this role is between $115,000-$145,000, plus a competitive equity package. Actual compensation will be determined based on experience and qualifications. Health and dental insurance: We cover you and your dependents' medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family.

Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them.

Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area.

Complete transparency: Everyone has full access to business metrics and financial information about the company.

Regular offsites: While we are a remote-first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together. On a recurring basis, we fly the whole team out to an exciting destination to plan, bond, and innovate.

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will thrive with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at recruiting@standardmetrics.io.

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