Order Entry Specialist

Description Ideal for someone early in their career or with 0-2 years of experience in customer service, administrative support, order processing, or sales support who enjoys detail-oriented work and customer interaction.

Standard Imaging is looking for a detail-oriented, curious, proactive Order Entry Specialist to join our sales and service teams. In this role you will be responsible for order processing, CRM administration, and reporting - while also supporting lead generation and business development efforts. You'll work cross-functionally with Sales, Service, Customer Care, Marketing, Production, and Accounting, and act as a trusted point of contact for both our internal team and our customers around the world.

Sales Support & Order Management

• Be the point of contact for sales and service administrative tasks, including sales order processing, backlog logistics and monthly reporting.
• Confirm purchase orders, verify quote and order accuracy, and track purchase order logistics and fulfillment.
• Proactively communicate with customers regarding delivery timing, late shipments, and shipment tracking.
• Communicate with customers on order status and complex shipment and payment terms, including letters of credit, wire payments, and proforma invoicing.

CRM & Sales Systems Administration

• Learn the CRM and sales system administration and eventually become an "expert"
• Maintain and update customer records, kit quote templates, price matrices, pricing, and product descriptions across sales systems.
• Identify and help implement opportunities to streamline quote processing and improve CRM integration.

Reporting & Analytics

• Prepare and support sales reporting for board meetings, forecasts, prospect lists, sales by state and country, international distributor performance, and post-order follow-up.

Business Development Support

• Convert inbound leads into qualified sales opportunities and route them to the appropriate account manager.
• Support US distributors via calls and emails to qualify leads based on budget, authority, need, and timing.

OEM & Demo Program Management

• Be the administrative facilitator for OEM-related ordering, backlog, and reporting.
• Assist with the company's demo equipment inventory end-to-end, including coordination for trade shows, chapter meetings, try-and-buy programs, and beta tests.
• Complete related sales order and RMA paperwork and manage shipping logistics to ensure timely delivery to - and return from - events.

Trade Show & Event Coordination

• Partner with the Marketing team on the planning and execution of trade shows, including major industry events (ESTRO, ASTRO, AAPM) as well as large chapter and international meetings.
• Coordinate logistics, registrations, and administrative details to ensure successful, well-run events.

This role touches nearly every department at Standard Imaging and offers frequent exposure to cross-functional projects assigned by sales leadership.

Requirements

What You'll Bring

• High school diploma or associate degree preferred
• 0-2 years of customer service, administrative support, order processing, or sales support experience
• Strong attention to detail and data entry accuracy
• Proficiency with Microsoft Excel and Outlook
• Ability to communicate professionally by phone and email
• A curious and continuous-learning mindset, demonstrated through thoughtful questions, openness to new perspectives, and a drive to improve processes and outcomes

Nice to Have

• Experience in sales operations, sales support, order processing, or a related administrative role, preferred