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Stagwell Global LLC

Program Operations Manager

Miami, FL, United States
Fort Lauderdale, FL, United States
Chicago, IL, United States
New York City, NY, United States
Boston, MA, United States
Dallas, TX, United States
Houston, TX, United States
Austin, TX, United States
Phoenix, AZ, United States
Jersey City, NJ, United States

$75,000.00 Annually

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Job details

Pay: $75,000.00 Annually
Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

About Us

*Candidates must reside in either Miami, Fort Lauderdale, Chicago, Metro New York, Jersey City, Boston, Dallas, Houston, Austin or Phoenix*

At JetFuel, the role of Program Operations Manager is held by a detail-driven operator who is dedicated to supporting, maintaining and tracking the systems, processes, reporting and resources that power a national beverage alcohol sampling program – the HQ engine that keeps the wheels turning behind every market.

As a key member of the HQ team, they report into the Directors who lead the program and support field and program leadership behind the scenes, while also contributing to a positive, collaborative culture across the organization – demonstrating sharp organization, a commitment to data accuracy, and a relentless dedication to operational excellence.

Overview

People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed with HUSTLE
Highly Organized – With consistent and timely communications
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships and have each other’s backs
Innovation – Must progress through a combination of creativity, common sense & vision
Balance – Must maintain an optimistic, “go get it” attitude & be able to balance it with a healthy work / life balance

Responsibilities

Support, maintain and track the operational infrastructure behind the national program – with a focus on accuracy, consistency and efficiency.

Operations & Program Infrastructure

An organized, process-minded operator who owns the back-of-house – from tracking systems and reporting audits to budgets, payroll, platforms and training resources – so field and program leadership have accurate information and the tools they need. Program Directors lead the development of program tools, brand programming and resources; this role supports that development and owns their ongoing maintenance and tracking. You’ll partner with internal teams across Account, Brand Program & Training, Field, IT, Finance and HR all along the way.

Specifics Include:

Program Operations & Process

Support the development of, and maintain, the workflows, timelines, standard operating procedures and communication cadences (including national field call agendas and action-item tracking) that keep the program running
Maintain and update Smartsheets, trackers, dashboards and project plans developed by program leadership, using them to track goals, budgets, allocations, deliverables and milestones
Identify process gaps and recommend solutions to improve efficiency, accuracy and consistency across national operations

Reporting, KPIs & Data Integrity

Track program goals, KPIs and performance metrics; pull and analyze platform reports to identify trends, execution gaps and insights for leadership
Audit event recaps, photos and SKU reporting for completeness, accuracy and compliance with program standards, partnering with field leadership to resolve discrepancies
Own the accuracy and integrity of all reported program information, maintaining clear records of audits and follow-up actions

Budget, Allocations & Payroll

Manage and monitor program budgets and ERS allocations, ensuring resources are tracked accurately and distributed within established guidelines
Conduct field payroll audits and approvals, reconciling reported hours against event activity and recaps
Maintain consistent audit procedures and checks and balances, escalating discrepancies to the appropriate stakeholders

Platform, Brand & Training Resources

Administer the field management platform – including program information, brand resources, training content and dashboards – and serve as the primary liaison with the agency platform resource
Support the Directors in developing brand decks, training materials and program resources across the client’s portfolio, and own their ongoing updates, organization and accessibility for field teams
Coordinate training materials and communications for new brands, products, promotions and program updates

Cross-Functional Support & Administration

Serve as the operational point of contact for IT, Finance and HR needs, coordinating requests and ensuring timely follow-up
Partner with the Account Director, Brand Program & Training, and regional and field leadership to keep processes, resources and priorities aligned
Support special projects and evolving program needs; complete administrative responsibilities and expense reports accurately and on time

Qualifications

2–4 years of experience in beverage alcohol, field marketing, experiential marketing, brand marketing or program operations preferred
Proficient in Smartsheet, including maintaining sheets, trackers, dashboards and reports, strongly preferred
Experience with field management platforms and reporting tools preferred
Experience with budget tracking, allocations, payroll audits or reporting audits preferred
Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), including updating presentations and training materials
Strong organizational, analytical and problem-solving skills, with exceptional attention to detail and a commitment to data accuracy
Strong written and verbal communication skills and the ability to collaborate across internal teams
Ability to manage multiple priorities, meet deadlines and adapt to changing program needs
Proactive, resourceful and solutions-oriented, with the ability to help bring new processes and resources to life
Must be 21 years of age or older

Equal Opportunities

JetFuel is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact hrhelp@constellation-exp.com

Compensation

$75,000.00 Annually

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