Tax Agent

Now hiring for a Tax Agent

Location: Monroe, LA

Pay Rate: $15.00 – $16.00 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Put in the Work, Reap the Rewards: Tax Agents Wanted.

Looking for Tax Agent jobs in Monroe where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment.

We are seeking a detail-oriented and customer-focused Sales Tax Agent / Customer Service Representative to assist with sales tax processing, account management, payment collection, and customer inquiries. This position is responsible for providing excellent customer service while ensuring accurate financial transactions, maintaining records, and assisting customers with sales tax requirements, payments, and account-related questions.

If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional coursework or education in accounting, business administration, finance, bookkeeping, or a related field preferred.
• Proficiency in Microsoft Office applications, including Word and Excel, and general computer-based data entry systems.

Experience Requirements

• Previous experience in customer service, administrative support, accounting, banking, tax processing, or collections preferred.
• Experience with cash handling, payment processing, financial transactions, and account reconciliation is a plus.
• Knowledge of sales tax reporting, bookkeeping, financial recordkeeping, and delinquent account follow-up preferred.
• Strong verbal and written communication, mathematical, organizational, and problem-solving skills.
• Ability to multitask, maintain accuracy, protect confidential information, and provide excellent customer service.

Physical Capabilities

• Ability to work in a fast-paced, office-based environment.
• Ability to sit or stand for extended periods while performing administrative and customer service responsibilities.
• Ability to operate a computer, telephone, calculator, and standard office equipment.
• Ability to handle, organize, and maintain files, paperwork, and financial documentation.

Job Duties

• Provide professional customer service by phone, email, and in person, addressing sales tax inquiries, account balances, filing requirements, and payment procedures.
• Process sales tax returns, payments, cash, checks, and electronic transactions accurately.
• Perform data entry, establish and update customer accounts, maintain financial records, and prepare reports and correspondence.
• Balance daily transactions, reconcile payments, research discrepancies, and maintain accurate account documentation.
• Monitor delinquent accounts, contact customers regarding overdue payments and missing returns, and document collection activities.
• Review financial information for accuracy and compliance with applicable sales tax regulations and established procedures.
• Assist with audits, account reviews, reporting, filing, scanning, and general administrative duties.
• Collaborate with accounting, administrative, and customer service teams to ensure efficient daily operations.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Opportunities for Growth through a variety of assignments with leading employers.

Marvin’s Take? Fast and Straightforward

“They get you on the job fast.” – Marvin, Staffmark Associate

What You Will Do

As a Tax Agent you will perform responsibilities that support the daily operations of your assigned employer while following established procedures, quality standards, and workplace safety requirements. Duties may include operating equipment, working with customers, handling materials, preparing documentation, supporting administrative activities, using technology, collaborating with team members, or completing other responsibilities appropriate to the position. Successful Tax Agent professionals demonstrate adaptability, professionalism, attention to detail, and a commitment to producing quality work while contributing to organizational success.

• Assist customers with sales tax inquiries, reporting requirements, and payment procedures.
• Process sales tax payments, returns, and related documentation accurately and efficiently.
• Review submitted information for completeness and accuracy.
• Maintain organized records of sales tax transactions, payments, and account activity.
• Assist with identifying discrepancies, missing information, and past-due accounts.
• Follow established procedures and applicable sales tax regulations.
• 2.
• Customer Service and Assistance Serve as a primary point of contact for customers by telephone, email, and in person.
• Answer questions regarding sales tax accounts, payment balances, filing procedures, and general account information.
• Provide professional, courteous, and accurate assistance to customers.
• Explain policies, procedures, and payment requirements in a clear and understandable manner.
• Resolve customer concerns and direct complex issues to appropriate personnel.
• 3.
• Payment Processing and Cash Handling Accept and process customer payments, including cash, checks, and electronic transactions.
• Issue receipts and maintain accurate payment records.
• Balance daily transactions and assist with cash reconciliation.
• Research and resolve payment discrepancies.
• Ensure accuracy and confidentiality when handling financial transactions.
• 4.
• Account Management and Data Entry Establish and update customer accounts in designated computer systems.
• Enter sales tax information, payments, and account adjustments accurately.
• Maintain customer records and supporting documentation.
• Review account balances and assist with account reconciliation.
• Prepare correspondence, reports, and other administrative documents as needed.
• 5.
• Collections and Account Follow-Up Assist with monitoring delinquent sales tax accounts and outstanding balances.
• Contact customers regarding missing returns, overdue payments, and account discrepancies.
• Provide information regarding payment deadlines, penalties, and applicable procedures.
• Document collection efforts and customer communications.
• Escalate unresolved account issues according to established policies.
• 6.
• Compliance and Recordkeeping Follow applicable local and state sales tax regulations and established procedures.
• Maintain accurate and confidential financial and customer records.
• Assist with preparing documentation for audits, reporting, and account reviews.
• Ensure transactions and records are processed in accordance with organizational policies.
• 7.
• Administrative Support and Team Collaboration Perform general clerical duties, including filing, scanning, copying, and document preparation.
• Prepare reports, spreadsheets, and correspondence.
• Work closely with accounting, administrative, and customer service personnel.
• Assist with special projects and other duties as assigned.
• Maintain a professional and organized work environment.

The Tax Agent is responsible for performing assigned duties that support the efficient operation of an organization. This role requires dependability, adaptability, and a commitment to producing quality work while maintaining professional standards.

Successful Tax Agent professionals communicate effectively, solve problems, and contribute positively to workplace culture while supporting organizational objectives.

This career is ideal for individuals who enjoy learning, growing, and making meaningful contributions.