Order Management Specialist

Job Title: Order Management Specialist

Location: Plano, TX

Pay Rate: $39.00/hr.

Schedule: Fully on-site, Monday – Friday | 8:00 AM to 5:00 PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Order Management Specialist

Top Skills:

• SAP
• Demand Planning
• Root Cause analysis

Responsibilities:

• Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment.
• Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
• Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement.
• Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
• Provide actionable insights and recommendations based on report findings to support strategic decision-making.
• Collaborate with stakeholders to refine reporting requirements and enhance report usability.
• Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
• Proactively communicate updates and resolutions, ensuring transparency and maintaining high levels of satisfaction.
• Escalate critical issues to appropriate teams for timely resolution.
• Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
• Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.
• Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.
• Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
• Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.
• Identify opportunities for system improvements and contribute to the implementation of new tools or processes.
• Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
• Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
• Develop and implement strategies to improve consumer communication processes, enhancing customer experience.
• Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
• Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.
• Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
• Monitor Hub performance metrics and provide recommendations for optimization.
• Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.
• Adapt to changing priorities and demands in a dynamic business environment.

Requirements:

• Bachelor’s degree required.
• 2-4 years of experience in order management, supply chain, or a similar role.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Strong team collaboration skills with the ability to manage competing priorities.

Preferred Skills:

• Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Click “Apply Now” to get started!