Operations Data Analyst

Job Title: Operations Data Analyst

Location: Plano, TX

Pay Rate: 48.00hr – 48.00hr

Schedule: Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Operations Data Analyst

Top Skills:

• SQL
• Tableau
• SAP

Responsibilities:

• Design, build, and maintain operational reports and executive dashboards providing real-time and historical visibility into D2C fulfillment performance - refreshed on daily, weekly, and monthly cadences with accurate, validated data
• Develop customized, interactive Tableau dashboards with self-service capabilities, filtering by warehouse, product category, carrier, time period, and KPI metric - aligned with Fulfillment Manager control tower monitoring workflows
• Prepare reports and support stakeholders with deriving insights for Weekly Business Reviews (WBRs) and executive-level presentations
• Build and maintain advanced Excel workbooks and templates for D2C fulfillment reporting, carrier forecasting models, and inventory tracking
• Write, maintain, and optimize GCP SQL queries to extract, transform, and load fulfillment, inventory, and carrier shipment data from our data warehouse - ensuring data accuracy and consistency by validating against SAP ERP, WMS, and OMS source systems
• Mine, develop, and distribute data insights that will drive learnings and growth for the eCommerce Operations team
• Analyze and develop insights for channel-specific operations data using multiple data sources including Tableau, Kibana, eCommerce business platforms, and other tools
• Work closely with the Business Intelligence team to ensure data integrity across Fulfillment, Returns, Operations, and NPS dashboards
• Build and maintain weekly outbound volume forecasting models incorporating historical shipment data, order trends, promotional calendars, and seasonality factors by carrier and warehouse
• Track, report, and analyze weekly carrier forecast accuracy - measuring actual shipments vs. forecasted volumes by carrier and warehouse with variance commentary and trend analysis
• Identify Key Performance Indicators (KPIs), develop a holistic measurement plan, and establish historical benchmarking
• Apply deep fulfillment operational knowledge to ensure all reports and dashboards accurately reflect real-world D2C order flow, warehouse operations, and carrier logistics across our fulfillment network
• Responsible for various testing disciplines, including multivariate, A/B, and user testing to validate hypotheses with data-driven answers
• Leverage predictive modeling techniques to provide data-driven thought leadership, helping the business identify areas for improvement in forward and reverse operations
• Continually evolve analytics processes and tools; incorporate new data sources to improve understanding of our digital business and operations
• Proactively work with business units and cross-functional teams - including Category Management, D2C Sales, Finance, and Supply Chain - to understand and translate data-driven initiatives and potential opportunities
• Utilize advanced data-driven insights to identify business growth opportunities and provide thought leadership to all levels of the organization

Requirements:

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field
• 2–3+ years of hands-on experience in Data Analytics, specifically within Operations, eCommerce, or Fulfillment environments
• Proven experience creating and maintaining Tableau dashboards (or similar BI tools) for both operational and executive audiences
• Experience building advanced Excel workbooks, including forecasting models and inventory tracking templates
• Familiarity with SAP ERP, WMS, and OMS source systems for data validation purposes
• Strong problem-solving ability with excellent communication and data presentation skills
• Experience in an eCommerce and/or D2C Commerce environment

Preferred Skills:

• Experience in a corporate or executive office setting.
• Multilingual abilities (e.g., English, Korean, or other languages) are a plus.
• Verbal and written communication skills, attention to detail, and interpersonal skills.

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!