Medical Office Scheduler

Now hiring for a Medical Office Scheduler

Location: Monroe, LA

Pay Rate: $15.00 – $18.00 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Join Staffmark and discover a Medical Office Scheduler position where your work matters and your contributions are truly appreciated.

Looking for Medical Office Scheduler jobs in Monroe where your skills can make a real impact? This opportunity offers the chance to contribute to a growing team, develop your experience, and build a rewarding career in a professional work environment.

We are seeking a detail-oriented and customer-focused Medical Office Scheduler to join our healthcare team. This position operates in a call center environment and is responsible for coordinating patient appointments, surgeries, procedures, and follow-up visits for multiple providers. The ideal candidate will possess strong communication skills, excellent organizational abilities, and the ability to manage a high volume of calls while providing outstanding patient service.

If your skills and experience are a good match for this role please apply today. This opportunity is being offered by Staffmark to qualified candidates.

Job Duties

• Answer incoming calls from patients, physicians’ offices, hospitals, and insurance providers.
• Schedule, reschedule, and confirm patient appointments, surgeries, and medical procedures.
• Coordinate surgery dates, facility availability, physician schedules, and patient requirements.
• Obtain and verify patient demographic and insurance information.
• Explain appointment instructions, procedure preparation requirements, and necessary documentation.
• Communicate with providers, nurses, surgery centers, and hospitals to ensure accurate scheduling.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Verify referrals, authorizations, and other scheduling requirements as needed.
• Follow up with patients regarding schedule changes, cancellations, and appointment reminders.
• Ensure confidentiality of patient information and comply with HIPAA regulations.
• Meet productivity and quality standards while handling a high volume of calls.

Qualifications

• High school diploma or GED required.
• Minimum 1-2 years of medical scheduling, medical office, patient access, or healthcare call center experience preferred.
• Knowledge of medical terminology preferred.
• Experience with EMR/EHR systems and scheduling software.
• Strong computer, data entry, and multitasking skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to maintain professionalism and compassion when interacting with patients.

Skills and Competencies

• Appointment and surgery scheduling
• Insurance verification
• Patient registration
• Call center experience
• Medical terminology
• EMR/EHR proficiency
• Customer service excellence
• Time management and multitasking
• Attention to detail
• HIPAA compliance

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to use a telephone headset throughout the workday.
• Ability to manage multiple screens and systems simultaneously

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Opportunities for Growth through a variety of assignments with leading employers.

Friendly. Attentive. Solid Team.

“The supervisors are such great people - very friendly and attentive” – Jesus, Staffmark Associate

What You Will Do

As a Medical Office Scheduler you will perform responsibilities that support the daily operations of your assigned employer while following established procedures, quality standards, and workplace safety requirements. Duties may include operating equipment, working with customers, handling materials, preparing documentation, supporting administrative activities, using technology, collaborating with team members, or completing other responsibilities appropriate to the position. Successful Medical Office Scheduler professionals demonstrate adaptability, professionalism, attention to detail, and a commitment to producing quality work while contributing to organizational success.

• Answer incoming calls from patients, physicians’ offices, hospitals, and insurance providers.
• Schedule, reschedule, and confirm patient appointments, surgeries, and medical procedures.
• Coordinate surgery dates, facility availability, physician schedules, and patient requirements.
• Obtain and verify patient demographic and insurance information.
• Explain appointment instructions, procedure preparation requirements, and necessary documentation.
• Communicate with providers, nurses, surgery centers, and hospitals to ensure accurate scheduling.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Verify referrals, authorizations, and other scheduling requirements as needed.
• Follow up with patients regarding schedule changes, cancellations, and appointment reminders.
• Ensure confidentiality of patient information and comply with HIPAA regulations.
• Meet productivity and quality standards while handling a high volume of calls.

A Medical Office Scheduler contributes to the success of an organization by performing assigned responsibilities with professionalism, reliability, and attention to quality. This role requires the ability to learn new processes, adapt to changing priorities, and work effectively as part of a team.

Successful Medical Office Scheduler professionals communicate effectively, solve problems, follow established procedures, and consistently produce dependable work while supporting organizational goals. Strong work habits and a positive attitude contribute to long-term success.

This profession is ideal for individuals who enjoy learning, contributing to a team, and developing valuable career skills.