Customer Service Representative, Import

Position

Title: Customer Service

Representative, Import

Location: South San Francisco, CA (Onsite)

Industry: Freight Forwarding/ Global Logistics

Classification:

Full-Time, Temporary

Work Schedules:

Monday – Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break)

Summary

A global logistics and freight forwarding company that specializes in

international air and ocean freight, customs brokerage, and supply chain

solutions is looking for an Import Customer Service Representative to join

their team. This person will give clients excellent support on their import

shipments. They will answer questions and resolve issues by phone and email,

and make sure every client gets accurate, timely, and professional service.

This is a good fit for a detail-oriented professional who wants to build a

career in international logistics.

Essential

Duties and Responsibilities include but are not limited to:

• Take

the right steps to resolve customer problems and concerns, using all

available tools to meet customer needs on the first contact.

• Answer

incoming phone calls and emails promptly, professionally, and effectively.

• Give

timely and accurate updates on transportation status and shipment

progress, following company guidelines for customer inquiries.

• Work

with other departments outside of Import Customer Service to correct and

resolve shipment discrepancies.

• Escalate

unique or complex issues to the right supervisor when needed.

• Spot

potential problems early and solve unexpected issues as they come up.

• Perform

other duties as assigned.

Qualifications

Required

• Prior

experience in one or more of these areas: supply chain, transportation,

shipping, logistics, freight forwarding, customer service, call center, or

administrative/clerical work

• Advanced

English communication skills, both written and verbal

• Able to

work on-site Monday through Friday

• Able to

meet tight deadlines and stay effective under pressure

• Strong

attention to detail with excellent organization and time management skills

• Strong

customer service mindset; focused, responsive, and people-oriented

• Able to

identify client needs proactively and understand the client’s point of

view

• Collaborative

team player

• Able to

learn new software and systems quickly

Preferred

• High

School Diploma or equivalent experience in a similar role

• Experience

with import shipments, customs documentation, or freight forwarding

processes

• Familiarity

with transportation management systems (TMS) or shipment tracking

platforms