Customer Service Representative

Now hiring for a Customer Service Representative

Location: Cincinnati, OH

Pay Rate: $22.00 per hour

Schedule: 8:00am-5:00pm Monday-Friday

Talk, Solve, Smile - That’s the Job.

Looking for Customer Service Representative jobs in Cincinnati where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

The Customer Service Representative is responsible for providing exceptional service to internal and external customers by processing quotations, entering orders, answering customer inquiries, and coordinating order fulfillment. This position develops product knowledge and business process understanding while building strong customer relationships and supporting the company’s growth objectives.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Customer Support
• Respond promptly to customer phone calls and emails.
• Process customer quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Order & Quote Processing
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders accurately into the ERP system.
• Send order acknowledgements.
• Coordinate with Purchasing and Operations to obtain order status.
• Maintain accurate customer and order documentation.
• Customer Relationship Development
• Build positive working relationships with customers and internal teams.
• Demonstrate professionalism, responsiveness, and accountability.
• Learn company products, vendors, and business systems.
• Identify opportunities to upsell or cross-sell products and services.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• 1+ years’ experience in Customer Service.
• Basic computer proficiency, including Microsoft Office applications (Excel, Outlook, Word)
• Strong verbal and written communication skills.
• Customer-focused mindset
• Willingness to learn
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Customer Support
• Respond promptly to customer phone calls and emails.
• Process customer quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Order & Quote Processing
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders accurately into the ERP system.
• Send order acknowledgements.
• Coordinate with Purchasing and Operations to obtain order status.
• Maintain accurate customer and order documentation.
• Customer Relationship Development
• Build positive working relationships with customers and internal teams.
• Demonstrate professionalism, responsiveness, and accountability.
• Learn company products, vendors, and business systems.
• Identify opportunities to upsell or cross-sell products and services.

The Customer Service Representative plays a key role in building customer confidence through responsive communication and dependable support. This position requires professionalism, patience, and the ability to manage customer interactions with courtesy and efficiency.

Successful Customer Service Representative candidates maintain accurate information, communicate effectively, and work collaboratively to resolve customer concerns. Strong organizational skills help support consistent service quality.

This profession is ideal for individuals who enjoy serving others while contributing to business success.