Customer Service Agent

Now hiring for a Customer Service Agent

Location: Springdale, AR

Pay Rate: $20.00 – $25.00 per hour

Schedule: Monday-Friday, 8:00 am-5:00 pm

Problem Solver? Listener? You’ll Fit Right In

Looking for Customer Service Agent jobs in Springdale where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Help customers with their personal insurance - mainly things like auto, home, renters, etc.
• Learn the different insurance companies the agency works with and what each company will and won’t insure.
• Help existing customers with their policies and look for ways to keep their business.
• Talk to new customers who contact the agency and turn those inquiries into new business.
• Ask questions and actually listen for opportunities rather than just answering the customer’s immediate question.
• Build relationships so customers eventually think, “I’ll call this person whenever I need insurance.”
• Ask for referrals and develop relationships with people who could become future customers.
• Potentially uncover other insurance needs - for example, a customer who starts out needing auto insurance might also need homeowners, life insurance, commercial insurance, etc.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Qualifications:

• Previous customer service skills.
• Previous experience in personal lines insurance sales, production, or account management.
• Active Property & Casualty insurance license.
• Strong sales, communication, and relationship-building skills.
• Experience developing and managing a book of business.
• Leadership or supervisory experience preferred.
• Self-motivated with the ability to balance sales goals with operational responsibilities.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“The Staffmark team had consistent communication and a friendly demeanor.” Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

What You Will Do

As a Customer Service Agent you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• s responsible for renewing policies, making changes to policies, providing proof of coverage, and assisting the client with their business insurance questions

The Customer Service Agent provides customer support that helps strengthen relationships and maintain a positive experience throughout every interaction. This role requires strong communication skills, attention to detail, and a commitment to delivering quality service.

Successful Customer Service Agent candidates understand the importance of listening carefully, responding professionally, and following through on customer requests. Organization and teamwork contribute to successful service outcomes.

This career is ideal for individuals who enjoy working with customers and helping solve everyday challenges.