Collections Customer Service Representative

Now hiring for a Collections Customer Service Representative

Location: Geneseo, NY

Pay Rate: $21.48 – $22.68 per hour

Schedule: 8:00 AM to 5:00 PM

This Job’s for the Talker, the Helper, the Keyboard Ninja

Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
• Answer customer questions and provide timely, professional support
• Discuss payment options and negotiate repayment solutions
• Respond to customer emails with accurate and helpful information
• Troubleshoot account issues and resolve customer concerns efficiently
• Document all customer interactions accurately in the system
• Follow call scripts, company policies, and compliance requirements
• Maintain a positive, professional experience during every customer interaction
• Meet productivity, quality, and performance goals

Requirements

• High school diploma or GED required
• Strong customer service, communication, and negotiation skills
• Ability to handle inbound and outbound calls professionally
• Comfortable multitasking across multiple computer systems
• Strong typing, data entry, and organizational skills
• Basic knowledge of standard office software and procedures
• Ability to problem-solve and resolve customer concerns effectively
• Goal-oriented with a willingness to learn and meet performance targets
• Reliable attendance and ability to work onsite in Geneseo, NY

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Always keeping in touch. Even when I had a couple jobs to pick from they kept looking for interviews. To try and find something that best suits me” Staffmark Associate

*Pick up more than calls. Pick up a career. Apply now.

#IND3 #IJA

What You Will Do

As a Collections Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Collections Customer Service Representative serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail.

The Collections Customer Service Representative helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns. Successful candidates contribute directly to customer loyalty and business success.

This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.