Sr. Manager, Managed Programs

Job Summary

We are currently hiring a Senior Manager, Managed Programs for our Total Talent Solutions team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to drive strategic initiatives that strengthen SMG’s MSP portfolio, grow share of spending across client programs, own the team’s initiatives roadmap, and deliver hands-on support to priority client accounts

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Partner with Sr. Program Managers to strengthen performance and relationships on priority client accounts.
• Build relationships with senior client stakeholders; join QBRs and key client meetings.
• Assess program health (fill rates, time to fill, spend, supplier performance, open escalations) and close gaps.
• Grow SMG and Staffmark share of spend across MSP programs, working with sales leadership and Sr. Program Managers.
• Own the team’s initiatives backlog: prioritize, build the roadmap, and drive projects to completion.
• Lead portfolio-wide projects, such as supplier scorecards, a best-in-class QBR process, client satisfaction surveys and new-hire training.
• Step in to support programs that need extra help.
• Help source and vet suppliers when clients add categories or locations, focusing on best-in-class partners.

Competencies

Effectively interacts with and meets the needs of our customers to provide the best service and experience possible.

Ability to build, maintains, and strengthens relationships with internal and external clients. Uses data to understand impacts, implications, and make data-backed decisions to put resources where they are most impactful. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Comply with established control systems and rules. Uses effective written and oral communication with internal staff, teams, clients, talent, and communities served. Demonstrates empathy and listening. Ability to proactively identify and implement improvements in processes, products, or services, fostering a culture of ongoing learning and optimization.

Culture

The Staffmark Group experience is more than just a job:

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s Best of Staffing Client, Best of Staffing Talent, Best of Staffing Employer, and Best Staffing Firms for Women Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, diverse work environment is critical to the mission, vision, and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best at work when you are challenged, inspired, and have fun? Us too! That is why the tenure of our internal staff is well above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we’ll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

and our parent company, Staffmark Group, LLC, is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.