Front Office Coordinator

SoundWorks Hearing Centers, a respected and established network of hearing care providers across the Dallas-Fort Worth (DFW) and East Texas areas, is seeking a friendly, organized, and patient-focused Front Office Coordinator to join their team in Tomball, TX.

Known for a collaborative and growth-focused environment, SoundWorks fosters a culture that values work-life balance, professional development, and employee satisfaction.

Position Overview

The Front Office Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the hearing care clinic.

This position is ideal for someone who enjoys working with people, is detail-oriented, and can manage multiple administrative responsibilities in a busy healthcare setting.

Key Responsibilities

• Greet patients and visitors, providing a welcoming and professional experience.
• Manage appointment scheduling, confirmations, and patient check-in and check-out.
• Answer incoming calls, respond to patient inquiries, and assist with appointment requests.
• Maintain accurate patient records and update information in the practice management system.
• Enter and update patient insurance information in the system.
• Collect patient payments and process transactions accurately.
• Coordinate with hearing care providers to ensure smooth patient flow and efficient daily operations.
• Assist patients with basic hearing aid inquiries, including coordinating service appointments and repairs.
• Support general office operations, including maintaining supplies, organizing paperwork, and managing correspondence.
• Build positive relationships with patients and provide exceptional customer service.

Requirements

• Previous experience in a medical office, reception, or customer service role preferred.
• Strong communication and interpersonal skills with a patient-first approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, scheduling software, and electronic patient records.
• Professional, dependable, and able to work both independently and collaboratively.

Benefits

• Health benefits
• Generous paid time off and holidays
• Matching retirement plan
• Supportive and collaborative work environment
• Opportunities for professional growth and development