Customer Service Representative

Job Summary:

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We are seeking a professional and customer-focused Customer Service Representative to support daily operations by assisting customers with product information, delivery updates, order status inquiries, and issue resolution. This role requires strong communication, organizational, and problem-solving skills while maintaining a high level of customer satisfaction in a fast-paced environment. The ideal candidate is organized, dependable, and able to work both independently and collaboratively with a team.

Job Responsibilities:

Communicate with customers regarding products, deliveries, and order status updates

Answer customer inquiries professionally and efficiently

Proactively resolve escalated customer issues and concerns

Process, expedite, and follow up on customer requests

Maintain effective communication with customers both in person and over the phone

Demonstrate strong listening, interpersonal, and organizational skills

Work independently and collaboratively within a team environment

Assist with special projects and additional responsibilities as assigned by management

Maintain organized records and ensure timely follow-up on customer matters

Job Requirements:

Preferred bilingual - English AND Spanish

Minimum of 3 years of customer service experience

High School Diploma or equivalent required

Must be able to pass a background check

E-Verify required

Must be able to pass a drug test

Strong communication and customer service skills

Ability to multitask and stay organized in a fast-paced environment

Professional attitude and strong problem-solving abilities