Systems Engineer (Onsite)

Job Summary

Acts in a technical leadership role to design and implement systems, plan life cycles, and perform advanced troubleshooting and escalation. Ensure the stability, integrity and efficient operation of the in-house information systems that support core organizational functions. Monitoring, maintaining, supporting and optimizing all network systems, operating systems and associated software. Adheres to and practices the St. John's Health Corporate Compliance Program and participates in Performance Improvement activities. Performs other duties as assigned by Executive Director IT and CIO. May specialize in one or more areas within the systems engineering scope.

Essential Functions

Systems Planning

· Acts as architect of systems infrastructure needed for all IT activities and applications. Provides framework for the IT team and end user.

· Analyzes system specifications, requirements, problem reports and system exposure.

· Coordinates and/or performs additions and changes to network hardware and operating systems and attached devises; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software.· Maintains infrastructure standards.

Application, Hardware and Users

· Analyzes information to determine, recommend and plan layout for types of computers and peripheral equipment, or modification to existing equipment and systems that will provide capability for proposed project work load, efficient operation and effective use of allotted space.

· Interfaces directly with end users to recommend, design and implement LAN/WAN network solutions. Work with vendors and other suppliers to design and implement new networking technologies.

· Creates, installs, secures, maintains, troubleshoots, administers and manages Microsoft Active Directory and related systems; performs administer duties for Microsoft Exchange and related email delivery systems.

· Establishes network users, user environments, directories, and security for networks being installed. Integrates new applications and servers within the existing scope of the network while maintaining security, confidentiality/performance.

Storage and Network Design

· Accountable for storage and network implementation and design including but not limited to: upgrade planning, software and hardware installation, installation of new operating systems, migration of services to different servers, maintaining network replication of data, and systems integration.

· Responsible for full life cycle management of the storage environment including requirements gathering, design, implementation and support.

· Performs operational maintenance, availability, capacity planning, and monitoring of all storage related environments.

· Executes storage provisioning, performance tuning, adding volumes, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation and addressing compatibility issues.

Security

· Ensures all systems have appropriate levels of access.

· performs network security officer functions, maintains server data integrity and develops and maintains detailed server documentation.

· Responds to needs and questions of users concerning their access of network resources.

Systems Management and Planning

· Consults with management and projects teams to review project proposals, to determine goals, to establish time frames, to create procedures for accomplishing projects.

· Develops and maintains technical and project documentation and researches new developments of products and enhancement.

· Assists with disaster recovery, performs routine backups and maintains a disaster recovery plan for network systems.

Team Interaction and Leadership

· Directs and trains Systems Administrators with installing, configuring and supporting network hardware and software. Functions as escalation path for Systems Administrators.

· Assists with Help Desk coverage, as needed, responding to STAT and Critical requests immediately and documenting work performed/solutions using CRM software on a daily basis.

· Participates in on-call rotation.

· Provides critical thinking skills, analytical skills and functions as IT Lead on projects.

Job Requirements

Minimum Education

Required: AS in computer or related, or equivalent experience.

Preferred: BS in computer science or related.

Minimum Work Experience

Required: Generalist background in systems administration with at least 2 years systems engineering experience.

Preferred: Five years systems engineering experience with specialization in relevant St. John's Health systems.

Functional Demands

Working Conditions

Office setting. All areas of hospital. Acute and intensive care as well as health care office settings. Frequent stressful situations and projects/tasks with compressed time lines. Must be on-site at the St. John's Health campus or other facilities to fulfill the functions of this role.

Physical Requirements

Ability to sit/stand in front of a computer for extended periods of time, handle multiple disruptions, juggle competing demanding priorities, communicate effectively verbally and in writing. Ability to crouch, stoop and/or bend. Occasional lifting of up to 50 pounds as needed.

Direct Reports: None

Reports to: Executive Director IT

Internal & External Contacts: All hospital employees, physicians, community agencies, vendors, and guests.

Leadership Capabilities

Planning

• Accurately scopes out length and difficulty of tasks and projects and sets goals and goals
• Breaks down work into the process steps and develops schedules and task/people assignments
• Anticipates and adjusts for problems and roadblocks

Systems Thinking

• Take a broad perspective to understanding how things work
• Able to see the connections, interdependencies, and relationships between departments, strategy, people, and processes

Quality Decision Making

• Considers many factors and sources when making decisions
• Is correct and accurate with most of his/her solutions and suggestions when judged over time
• Is sought out by others for advice and solutions

Process Improvement

• Is committed to continuous improvement through empowerment and management by data
• Creates a learning environment leading to the most efficient and effective work processes

Interpersonal Skills

• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact