argeted Case Manager (TCM)
📍 St. Augustine, FL | Full-Time | 40 Hours/Week
Help children and families build brighter futures.
At St. Augustine Youth Services (SAYS), we believe every child deserves the opportunity to thrive. We're looking for a compassionate, organized, and driven Targeted Case Manager (TCM) to join our COACHES and Community-Based Services team. If you're passionate about advocating for youth with behavioral health needs and enjoy working in the community, we'd love to meet you.
What You'll Do
As a Targeted Case Manager, you'll work directly with children experiencing serious emotional or behavioral challenges and their families to coordinate services that make a lasting difference.
Your responsibilities include:
- Conduct comprehensive assessments and develop individualized service plans.
- Coordinate behavioral health, educational, medical, and community services.
- Connect families with resources and advocate for needed supports.
- Monitor progress and adjust service plans to ensure goals are being met.
- Participate in treatment team meetings and Medicaid staffings.
- Complete accurate documentation in accordance with Florida Medicaid requirements.
- Provide crisis support and help families navigate challenging situations.
- Build collaborative relationships with schools, providers, and community partners.
- Assist with discharge planning and continuity of care.
- Transport clients to appointments when necessary using a SAYS vehicle.
Every day is different, but every day you'll have the opportunity to positively impact the lives of children and families.
What We're Looking For
Required Qualifications
One of the following:
- Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field and at least one year of experience working with children experiencing serious emotional disturbances
OR
- Bachelor's degree in a related field plus three years of qualifying experience working with children with serious emotional disturbances.
Additionally, candidates must:
- Be eligible to obtain the Certified Behavioral Health Case Manager (CBHCM) credential within 30 days of hire.
- Complete required AHCA Targeted Case Management training within required timeframes.
- Possess knowledge of community resources and behavioral health services.
- Have excellent communication, documentation, and organizational skills.
- Maintain a valid Florida driver's license with an acceptable driving record.
Why Join SAYS?
At SAYS, you're more than an employee - you become part of a mission-driven team dedicated to changing lives.
We offer:
- ✔ Mission-focused work that truly matters
- ✔ Supportive leadership and collaborative team environment
- ✔ Opportunities for professional development and certification
- ✔ Stable full-time schedule
- ✔ Meaningful relationships with youth and families
- ✔ Competitive benefits package, including health insurance, paid time off, retirement options, and more
Qualifications
Ideal Candidate
You're someone who:
- Loves helping children and families succeed.
- Can balance compassion with accountability.
- Thrives working independently in the community.
- Is organized, dependable, and motivated.
- Enjoys collaborating with multidisciplinary teams.
- Believes every child deserves hope and opportunity.
Ready to Make a Difference?
If you're passionate about behavioral health, advocacy, and changing lives one family at a time, apply today and become part of the team at St. Augustine Youth Services.
Together, we're building stronger families and brighter futures - one child at a time.
Please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.
This site was implemented under the directive of House Bill 531 (2025).
As part of these requirements:
https://info.flclearinghouse.com