Enterprise Transformation (Program Delivery), Program Manager - VP
Position Overview
As part of State Street's transformation journey, we are implementing a product and platform operating model to simplify how the firm operates, modernize platforms and processes, accelerate technology and AI adoption, strengthen resiliency and controls, and improve outcomes for clients, employees and shareholders. Transformation is business-led and enterprise-enabled, with the Transformation Management Office providing enterprise coordination, governance, methodology and execution support.
The Program Lead is a senior delivery leader within the TMO Program Delivery team. Reporting to a Transformation Director, the role independently leads a major transformation initiative, workstream or cluster of related workstreams within a Business Unit portfolio or cross-enterprise theme, translating strategy and target-state designs into integrated roadmaps, delivery commitments and measurable outcomes.
The Program Lead serves as the day-to-day integration point across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Change, with accountability for execution discipline, dependencies, governance, implementation, adoption and benefits realization.
This is a hands-on leadership role requiring the ability to create structure from ambiguity, accelerate decisions, constructively challenge stakeholders and maintain momentum across a complex matrix. Program Leads may be deployed across Business Units and enterprise priorities as needs evolve.
Primary Responsibilities
Transformation Delivery & Integrated Planning
- Lead mobilization and execution of assigned transformation initiatives and workstreams from definition through implementation, adoption and benefits realization.
- Translate strategy, target operating models and portfolio roadmaps into sequenced implementation plans with clear scope, ownership, milestones, dependencies and success measures.
- Maintain an integrated view of delivery commitments, critical path, decisions, risks, issues and required interventions.
- Hold workstream leaders accountable for commitments and initiate recovery actions when delivery, quality, adoption, value or risk outcomes are off track.
- Ensure execution remains aligned with Business Unit objectives, strategic end-state and enterprise transformation standards.
Cross-Functional Orchestration & Dependency Resolution
- Integrate execution across Business, Product, Operations, Technology, Data, Finance, Risk, Compliance, People and Corporate Functions.
- Proactively identify and resolve dependencies, resource constraints, competing priorities, operating-model gaps and implementation barriers.
- Lead working sessions that drive clear decisions, accountable owners and deadlines.
- Escalate material risks, trade-offs and unresolved dependencies with practical options and recommended actions.
- Promote reuse of enterprise capabilities and challenge duplication or fragmented solutions.
Governance, Transparency & Decision Support
- Establish practical governance and operating rhythms that enable disciplined execution and timely decision-making.
- Deliver concise, decision-oriented executive reporting on progress, outcomes, risks, dependencies, investment and required interventions.
- Maintain clear decision, action and escalation records through implementation.
- Provide objective, forward-looking assessments of delivery health and surface emerging issues early.
- Support steering committees, portfolio reviews, Quarterly Business Reviews and transformation governance forums.
Operating Model Implementation & Adoption
- Coordinate implementation of target operating models, governance structures, roles, decision rights and new ways of working.
- Drive adoption of product-centric delivery, Agile practices, simplified processes, automation, data, AI and technology-enabled capabilities.
- Integrate business readiness, communications, training, migration, rollout and transition activities into delivery plans.
- Partner with Change, Communications and specialist teams to identify and address adoption risks.
- Embed new capabilities into operating routines, performance management and sustainable business ownership.
Risk, Controls & Outcome Realization
- Ensure delivery plans incorporate regulatory, risk, cyber, data, architecture, control, operational-resiliency and responsible-AI requirements.
- Partner with Risk, Compliance, Legal, Audit, Technology and control functions to identify issues early and execute mitigation plans.
- Define KPIs, OKRs and success measures, maintaining focus on outcomes rather than activity completion.
- Partner with Finance, Impact Assurance and business owners to track investment, benefits, productivity, client outcomes, operational performance and risk reduction.
- Capture lessons learned and strengthen reusable delivery practices and playbooks.
Team & Stakeholder Leadership
- Lead direct and indirect resources assigned to the initiative, including analysts, subject-matter experts and external resources.
- Establish clear accountability across workstreams and foster collaboration, constructive challenge and timely escalation.
- Build trusted relationships with executive sponsors, Business Unit leaders and technology, operations, risk and control partners.
- Coach team members and build delivery capability across the initiative.
- Communicate complex transformation issues clearly to executive and operational audiences.
Experience, Skills & Leadership Capabilities
- Significant experience leading complex transformation programs, workstreams or strategic initiatives within financial services or another highly regulated industry.
- Demonstrated success translating strategy and target-state designs into integrated roadmaps and measurable business outcomes.
- Experience leading initiatives spanning business, operations, product, technology, data, finance, risk and controls.
- Strong expertise in program delivery, integrated planning, dependency management, governance, implementation, adoption and benefits realization.
- Working knowledge of operating-model transformation, process redesign, technology modernization, automation, data, AI, Agile delivery and product/platform models.
- Credibility engaging executive sponsors, workstream leaders, control functions and operational stakeholders across organizational boundaries.
- Excellent executive communication, facilitation, analytical, problem-solving and decision-making skills.
- Ability to create clarity in ambiguous environments, balance strategic context with hands-on execution and adapt to changing priorities.
- Enterprise mindset, sound risk judgment, personal accountability and a strong focus on measurable outcomes.
- Bachelor's degree or equivalent relevant experience required; advanced degree preferred. Relevant transformation, program management, Agile, Lean or change-management credentials are advantageous.
Success Measures
Success in this role will be measured through:
- Delivery of assigned initiatives against agreed outcomes, milestones, scope and critical dependencies.
- Effective implementation and sustained adoption of target operating models, processes, technologies and capabilities.
- Timely identification and resolution of material risks, issues, decisions and cross-functional dependencies.
- Achievement of validated financial and non-financial benefits, including productivity, client, operational, technology and risk outcomes.
- Quality and timeliness of governance, executive decision support and delivery transparency.
- Strong control effectiveness, regulatory readiness, operational resiliency and responsible-AI outcomes.
- Stakeholder confidence in execution leadership, accountability and cross-functional alignment.
- Development of team capability and reusable delivery practices.
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
Salary Range:
$110,000 - $181,250 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
