Jobs in the United States

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Added just now
Senior Manager of Professional Services
HPE
Spring, TX
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines,…
Added just now
Payments-Product Solutions Manager-Vice President
JPMC page
Miami, FL
As a Product Solutions Manager in Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in…
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Real Time Payments- Product Manager - Senior Associate
JPMC page
Jersey City, NJ
…achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage,…
Added 1 min ago
PF
Automation Maintenance Technician 2nd shift
Pentair Filtration Solutions, LLC
Hanover Park, IL
- $35 to $40 USD / hour
Provide guidance to operators, cell leads, and Production Manager regarding projects, process improvements and issues with the line.
Added 1 min ago
P
Product Delivery Manager
Pentair
Apex, NC
- $110,700 to $205,600 USD / year
We have an opportunity for a Manager, Product Delivery, to join our Apex NC team. You will build and lead a high-performing project-management organization accountable for predictable…
Added 1 min ago
Technical Support Manager - Robotics
Auris Health Inc. Legal Entity
Remote, United States
Johnson & Johnson MedTech is recruiting for a Technical Support Manager within the Robotic Technical Support organization, located in the Eastern Timezone. Remote work may be considered on…
Added 2 mins ago
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IC5 - Director, Federal Deployment Strategist - Oracle Health
Oracle
United States
- $114,600 to $234,600 USD / year
We’re Hiring: Dynamic Manager to Lead High-Impact Deployment Initatives
Added 2 mins ago
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Senior Engineering Manager, OCI Object Storage
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support…
Added 2 mins ago
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Principal Program Manager
Oracle
Nashville, TN · Austin, TX
- $91,000 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 2 mins ago
TL
Community Engagement & Events Manager
The LaunchCode Foundation
St. Louis, MO
- $62,000 to $78,000 USD / year
Community Engagement & Events Manager at LaunchCode connects talent to opportunity by being the face and voice of LaunchCode in St. Louis: building brand awareness, planning learner meetups…
Added 5 mins ago
Intake Coordinator
Tennessee Voices For Children, Inc.
Remote, United States
…referral status. Facilitate internal referrals to other TN Voices programs and assist individuals who are not appropriate for Rural THRIVE with connections to other resources whenever…
Added 8 mins ago
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Senior HR Generalist
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- $90,455 to $151,615 USD / year
…available. Working under the direction of the Human Resources Manager, you will build effective relationships with managers and employees; provide practical guidance grounded in HR…
Added 9 mins ago
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Technologist, Surgical Services (Certified)- Inpatient
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Denver, CO
- $29.57 to $42.88 USD / hour
Reports defective material or equipment to the Unit Manager, Charge Nurse, Service Leader, or Chief Surgical Technologist for that service. Completes occurrence report pursuant to Denver…
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Rare Disease Account Manager, Oncology (Denver)
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Bridgewater, NJ
The Rare Disease Account Manager’s role is to promote the Recordati oncology portfolio, to identify key accounts, and establish partnerships with key Health Care Professionals (HCPs),…
Added 9 mins ago
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Senior Product Manager - Stores
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Kforce's retail client in San Francisco, CA is looking for an experienced Senior Product Manager, Stores Technology to lead and support the delivery, rollout, and adoption of technology…
Added 10 mins ago
Senior Human Resources Coordinator
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…employees to help drive the culture, operational excellence, and workforce that produce Meow Mix® products enjoyed by pet families across the…
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Maintenance Lead
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…safely, and efficiently. In partnership with the Community Manager, you'll lead maintenance operations while mentoring a team, modeling ownership, and delivering value with every…
Added 13 mins ago
Wildland Firefighter/Ranger(Coweta/Fayette/S.Fulton)
Forestry Commission, State
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Georgia Forestry Commission's elite workforce is focused on conserving and protecting Georgia's forest resources.
Added 13 mins ago
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Director, Sales & Customer Success
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Empower's mission is to develop, deliver, and sustain evidence-based behavioral health programs, combining clinical excellence with the workforce, data, and technology infrastructure that…
Added 13 mins ago
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Director, Sales & Customer Success
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Added 14 mins ago
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Senior Program Manager, Safety, Health & Wellness
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The Senior Program Manager for Safety, Health & Wellness provides unified, statewide program oversight, staff supervision, partnership development, and grant maintenance for IRC Arizona's…
Added 15 mins ago
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Resident Care Coordinator // Assisted Living
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Participate in Manager on Duty rotation as assigned
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Case Manager, Registered Nurse NonExempt
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· Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Added 16 mins ago
Project Manager - Rail
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POSITION OVERVIEW: As a Project Manager at LJA Rail, The Railroad Flagging Manager provides leadership, oversight, and strategic direction for railroad flagging operations across multiple…
Added 17 mins ago
TFO Field Project Manager - Data Center Construction
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KALCON is seeking an experienced TFO Field Project Manager (Owner’s Representative) to provide on-site leadership and owner representation during the tenant fit-out of mission-critical data…

SquareTrade

L2 Cloud Support Technician

Remote, United States

$23 to $31 USD / hour

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Job details

Pay: $23 to $31 USD / hour
Experience: Bachelor’s degree and 5+ years of experience in technical support, cloud operations, or a related field
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers - Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Job Description

The Manager, Cloud Support Operations, is responsible for translating operational priorities into clear day-to-day plans and executing team objectives to deliver consistent, high-quality enterprise-level Microsoft Cloud Support Services. This role manages team performance, allocates resources, and ensures alignment to service level expectations while supporting continuous improvement across processes, tools, and workflows. The Senior Supervisor partners with cross-functional teams to resolve operational issues and is accountable for the productivity, engagement, and development of their team.

Overview:

Leads a cloud support team delivering technical support services, including ticket resolution and customer support activities.
Accountable for day-to-day support operations, including ticket management, escalation handling, and service delivery performance.
Ensures quality issue resolution, SLA adherence, and a consistent customer experience across support channels.
Partners with CX Operations and cross-functional teams to support workforce planning, productivity, and customer satisfaction goals.
Leads and develops individual contributors and/or team leads, including onboarding, performance management, and employee engagement.

Job Duties and Responsibilities

Manage team performance by setting expectations, monitoring results, and providing ongoing coaching and feedback.
Support hiring, onboarding, scheduling, and resource allocation to ensure appropriate coverage and service continuity.
Execute team objectives by balancing priorities, resolving operational issues, and delivering against service and quality targets.
Oversee day-to-day support operations, including ticket queues, workflow management, and adherence to SLAs.
Serve as escalation point for operational and technical issues, coordinating resolution within established processes.
Monitor performance metrics and dashboards to identify trends, risks, and areas for improvement.
Lead continuous improvement efforts, including process enhancements, knowledge sharing, and adoption of tools, automation and AI support.
Partner with leadership and external stakeholders to provide input into operational planning, service improvements, and new service offerings.
Communicate priorities, policies, and performance updates to ensure alignment and accountability across the team.
Support onboarding, training, and development initiatives to build team capability and performance.
Ensure consistent execution of operational processes, tools, and workflows to improve efficiency and service outcomes.
Collaborate with internal partners to address support challenges and enhance service delivery.
Serve as a point of contact for escalations and support operational processes and coordination with partner teams.

Qualifications

Bachelor’s degree and 5+ years of experience in technical support, cloud operations, or a related field
Experience leading or supervising team members in a support or operations environment
Working knowledge of cloud support operations and service delivery models (Microsoft 365 experience preferred)
Experience managing performance and supporting results against KPIs/SLAs including reporting and data analytics.
Experience with escalation handling and cross-functional coordination
Ability to manage priorities in a fast-paced operational environment
Experience supporting process improvement or efficiency initiatives
Strong communication and collaboration skills
Commitment to employee development, coaching, and engagement

Additional Information

At SquareTrade you'll have access to:

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Generous PTO Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts

SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $23-$31 hourly SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

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More about this job

Skills

Process improvement
Technical support
Customer service
Customer experience
Performance management
Manage staff
Coaching
Onboarding
Scheduling
Workflow
Microsoft 365
Reporting
Data analysis
Communication skills
Collaboration
Mental health
Regulatory compliance

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