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Principal Software Engineer, AI Core Infrastructure at OCI
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
…infrastructure delivery, and AI-assisted automation. We partner with operations, infrastructure, and engineering teams to reduce repetitive work and improve the reliability and efficiency…
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Senior Manager, Mechanical Engineering
Oracle
Burlington, MA
…reliability testing of materials and components, working closely with operations and suppliers to support prototype-to-product transitions. Provides guidance for testing and reliability…
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STINGRAI Risk Management/Aviation Safety & Quality Lead - 30935
Huntington Ingalls Industries
Doral, FL
This opportunity resides with All-Domain Operations (ADO), a business group within HII’s Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms…
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Campus Undergraduate Summer Internship Program - 2027 Data Engineer, Enterprise Technology Services- Sunrise, FL
American Express
Sunrise, FL
- $24.05 to $63 USD / hour
…competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is…
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SENIOR CLERK - 55004955
MyFlorida
LAKE CITY, FL
…other administrative support tasks as identified by the Office Operations…
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HIGHWAY MAINTENANCE TECHNICIAN II - 55004416
MyFlorida
LAKE CITY, FL
- $43,227.86 USD / year
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MATERIALS COORDINATOR-LAB INSPECTION - 55003996
MyFlorida
LAKE CITY, FL
- $55,874.77 to $72,308.72 USD / year
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CONTRACT SUPPORT SPECIALIST I - 55007169
MyFlorida
FORT PIERCE, FL
- $56,031.56 USD / year
CONTRACT SUPPORT SPECIALIST I/DISTRICT 4/DIRECTOR OF OPERATIONS/DISTRICT CONSTRUCTION/FORT PIERCE CONSTRUCTION
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Lead, Business Development - Analytics
L3Harris
Palm Bay, FL
The Lead, BD Analytics will work directly with the Senior Manager, BD Operations in the Space and Mission Systems (SMS) Segment, Airborne Solutions (ASL) Sector. The individual will be…
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Agenic Data Engineering Developer
Deloitte
Lake Mary, FL
…alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…
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Full Stack Agent Platform Developer
Deloitte
Lake Mary, FL
…alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance,…
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Cyber Security Business Development Leader
IBM
CORAL GABLES, FL
…pipeline for IBM’s Threat Management portfolio, including Security Operations/MXDR, AI-enabled Security Operations, Incident Response, Exposure Management, Penetration Testing, Threat…
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MAINTENANCE MANAGER/PERMITS - 55003166
MyFlorida
BRADENTON, FL
Review Roadway Design plans, Access Management plans and design scope of services providing comments for Operations Center to designer. Be active member in meetings & field reviews of…
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Sr Technical Director (CT)
The Walt Disney Company
Kissimmee, FL
- $67,020 to $89,820 USD / year
…compliance, mitigations, and reliability for safe, on-going…
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Machine Learning Engineer
ADT
Boca Raton, FL
Added 1 min ago
FORESTRY RESOURCE ADMINISTRATOR - SES - 42002522
MyFlorida
GAINESVILLE, FL
…timber stand and habitat improvement plans. Coordinates with the Operations Administrator in the implementation of state forest operational plans. Evaluates planning and monitors recreation…
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Quality Assurance Technician
Aerotek
Fort Lauderdale, FL
- $33.65 to $38.46 USD / hour
…technologies such as QMS and ERP systems is integral to daily…
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Sr. Application Security Engineer
American Express Global Business Travel
Tallahassee, FL
…application development into application security, bringing a developer's mindset to security and operations, and will mentor others while helping shape how the organization builds and…
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Lead Software Developer
Lumen
Tallahassee, FL
As a Lead Software Developer, they design, develop, test, debug, and enhance software solutions of moderate complexity while collaborating across disciplines to bring ideas to life. They…
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Associate VP, IT Procurement & Supplier Management
Humana
Tallahassee, FL
Added 1 min ago
Senior Manager Network Planning
Lumen
Tallahassee, FL
…across Product, Architecture and Engineering, Finance, Sales, Operations, Procurement, and Implementation. The role requires strong technical judgment, business acumen, people leadership,…
Added 1 min ago
Sr Lead Product Manager Product Insights + Enablement
Lumen
Tallahassee, FL
8+ years of experience in Product Management, Product Operations, Product Enablement, or a related enterprise transformation role.
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SENIOR CLERK - 55000574
MyFlorida
TALLAHASSEE, FL
- $46,895.16 USD / year
Added 1 min ago
Strategy & Operations Specialist
Datavant
Tallahassee, FL
This role sits within the Strategic Operations team and reports directly to the Director of Strategic Operations. As a trusted partner to the Risk Adjustment COO and broader leadership…
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OPERATIONAL TRAINING DEVELOPMENT ANALYST - 73004205
MyFlorida
TALLAHASSEE, FL
- $47,667.96 to $63,653.4 USD / year
Operational Training Development Analyst (Operations Review Specialist)

SquareTrade

L2 Cloud Support Technician

Remote, United States

$23 to $31 USD / hour

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Job details

Pay: $23 to $31 USD / hour
Experience: Bachelor’s degree and 5+ years of experience in technical support, cloud operations, or a related field
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Description SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers - Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.

Job Description

The Manager, Cloud Support Operations, is responsible for translating operational priorities into clear day-to-day plans and executing team objectives to deliver consistent, high-quality enterprise-level Microsoft Cloud Support Services. This role manages team performance, allocates resources, and ensures alignment to service level expectations while supporting continuous improvement across processes, tools, and workflows. The Senior Supervisor partners with cross-functional teams to resolve operational issues and is accountable for the productivity, engagement, and development of their team.

Overview:

Leads a cloud support team delivering technical support services, including ticket resolution and customer support activities.
Accountable for day-to-day support operations, including ticket management, escalation handling, and service delivery performance.
Ensures quality issue resolution, SLA adherence, and a consistent customer experience across support channels.
Partners with CX Operations and cross-functional teams to support workforce planning, productivity, and customer satisfaction goals.
Leads and develops individual contributors and/or team leads, including onboarding, performance management, and employee engagement.

Job Duties and Responsibilities

Manage team performance by setting expectations, monitoring results, and providing ongoing coaching and feedback.
Support hiring, onboarding, scheduling, and resource allocation to ensure appropriate coverage and service continuity.
Execute team objectives by balancing priorities, resolving operational issues, and delivering against service and quality targets.
Oversee day-to-day support operations, including ticket queues, workflow management, and adherence to SLAs.
Serve as escalation point for operational and technical issues, coordinating resolution within established processes.
Monitor performance metrics and dashboards to identify trends, risks, and areas for improvement.
Lead continuous improvement efforts, including process enhancements, knowledge sharing, and adoption of tools, automation and AI support.
Partner with leadership and external stakeholders to provide input into operational planning, service improvements, and new service offerings.
Communicate priorities, policies, and performance updates to ensure alignment and accountability across the team.
Support onboarding, training, and development initiatives to build team capability and performance.
Ensure consistent execution of operational processes, tools, and workflows to improve efficiency and service outcomes.
Collaborate with internal partners to address support challenges and enhance service delivery.
Serve as a point of contact for escalations and support operational processes and coordination with partner teams.

Qualifications

Bachelor’s degree and 5+ years of experience in technical support, cloud operations, or a related field
Experience leading or supervising team members in a support or operations environment
Working knowledge of cloud support operations and service delivery models (Microsoft 365 experience preferred)
Experience managing performance and supporting results against KPIs/SLAs including reporting and data analytics.
Experience with escalation handling and cross-functional coordination
Ability to manage priorities in a fast-paced operational environment
Experience supporting process improvement or efficiency initiatives
Strong communication and collaboration skills
Commitment to employee development, coaching, and engagement

Additional Information

At SquareTrade you'll have access to:

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Generous PTO Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts

SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $23-$31 hourly SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

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More about this job

Skills

Process improvement
Technical support
Customer service
Customer experience
Performance management
Manage staff
Coaching
Onboarding
Scheduling
Workflow
Microsoft 365
Reporting
Data analysis
Communication skills
Collaboration
Mental health
Regulatory compliance

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