Sales Coordinator

Responsible for supporting Sales Management and the Specialty Field Sales team in the day to day business. Reporting to the Inhouse Customer Service & Facilities Manager, the Sales Coordinator develops and maintains best-in-class tools, reports, processes, and resources that enable the sales team to operate efficiently and provide a professional customer experience. The Sales Coordinator serves as a key liaison between Sales and cross-functional departments including Customer Service, Product, Supply Chain, Marketing, and global B2B teams. This role requires strong organizational skills, attention to detail, communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Job responsibilities (including, but not limited to the following):

• Update and support the B2B platform for customer ordering.
• Partner with sales managers to create, organize, maintain, and communicate sales information, tools, reports, and resources.
• Create and distribute weekly ATS, Closeout, and ETA reports to support sales planning, customer communication, and inventory management.
• Respond to and resolve Sales Representative inquiries related to inventory availability, order status, pricing, product information, B2B functionality, and other sales-support needs.
• Work closely with the In-House Sales Manager to manage the MAP calendar, pricing, and relationship with MAP enforcement software.
• Update and manage spot checks on a consistent cycle and communicate findings and follow-up requirements as needed.
• Support the execution and administration of promotions and sales initiatives, including maintaining program information and communicating relevant details to the sales team.
• Consistently identify opportunities to improve the customer and sales representative experience by designing and implementing efficiency improvements and process enhancements.
• Review, update, create, and implement best-practice Standard Operating Procedures (SOPs) to ensure consistency and efficiency across sales processes.
• Work closely with Accounting and Customer Service to ensure timely processing of orders, shipments, credits, and manual credit requests, and assist in resolving order issues or delays.
• Maintain organized and accurate sales documentation, resources, and shared files.
• Support as backup to Sales Support Ambassadors as needed.
• Perform other duties and special projects as assigned to support the sales organization.

Education & Experience Requirements:

• 2–3 years of experience in Sales Support, Sales Operations, Customer Service, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.
• Strong problem-solving and analytical skills.
• Ability to work collaboratively across departments and with internal and external partners.
• Ability to engage in constructive conflict resolution and effectively communicate solutions.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Ability to learn and effectively utilize multiple business systems and platforms.

Preferred Qualifications

• Proficient in NetSuite.
• Proficient in EDI and EDI-related order processes.
• Experience with B2B/e-commerce sales platforms, preferably Elastic.
• Experience creating and maintaining sales, inventory, and operational reports.
• Experience developing and maintaining SOPs and process documentation.
• Experience working with Sales Operations, Sales Support, or a Specialty Retail Sales organization.