Jobs in the United States

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Fraud Specialist II
Truist Bank
Atlanta, GA
…days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For…
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WCD Corporate and Leverage Finance Associate 1
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…days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For…
Added 2 mins ago
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Added 2 mins ago
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Seasonal Sales Associate – Holiday Pop-Up
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Added 2 mins ago
Account Services Coordinator
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T – Teamwork: We collaborate, support, and celebrate one another.
Added 3 mins ago
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Authorization to work in the United States on a full time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.
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Clubs Coordinator
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Seasonal Retail Commission Sales Associate - Fine Jewelry, Queens Center
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Retail Customer Experience Associate, Fashion Square - Full Time
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…Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes…

SPS North America

Workplace Experience Supervisor

Chicago, IL, United States

$75,000 - $80,000 USD

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Job details

Pay: $75,000 - $80,000 USD
Experience: 2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required
Working hours: 30 hours/week
Posting language: English
Posted: Nov 13, 2026

Original job description

Workplace Experience Supervisor

📍 Chicago, Illinois, United States On site

The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. This role simultaneously delivers exceptional service and high levels of hospitality. They are detail-oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture, and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in-office experience.

The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables.

KEY RESPONSIBILITIES

Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams
Create personalized and memorable experiences for our client and their visitors
Foster a culture of hospitality
Provide coaching and feedback to drive continuous team improvement
Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies
Ensure all requests are properly tracked and recorded in our ticketing system
Maintain and report metrics for a variety of reporting systems
Perform daily walkthroughs to observe team performance firsthand
Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences
Ensure accuracy of team timekeeping records
Participate in regular client business review meetings
Lead daily team meetings
Conduct and deliver annual employee performance evaluations
Ensure strict adherence to all SPS policies and procedures
Assist with the development of training materials, execution of formal training sessions, and cross-training of team members
Meet all client and SPS deadlines
Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members
Ensure confidentiality of client and visitor information
Maintain a polished and professional demeanor and appearance
Lead by example to set the standard for the team

REQUIREMENTS

Associate or bachelor’s degree, or equivalent experience, is required
2+ years of experience in a high-end hospitality environment (like luxury hotels or fine dining restaurants) is required
Prior supervisory or managerial experience is strongly preferred
Prior experience in a client-facing role in a similar industry (like legal or financial industries) is preferred
Strong communication, interpersonal, and problem-solving skills
Professional appearance and demeanor
Strong computer proficiency skills

PHYSICAL DEMANDS

Ability to walk, bend, kneel, stand, and/or sit for an extended period
Ability to lift or move 40 lbs. or greater frequently
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

TRAVEL:

None or negligible

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$75,000 - $80,000 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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Jobs in the United States