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Added 4 mins ago
H
Senior Project Engineer, PE (Geotechnical)- Salisbury, MD
Hillis-Carnes
Delmar, MD
- $75,000 to $125,000 USD / year
The successful candidate will provide client-facing technical leadership on geotechnical engineering and CMT projects, mentor junior staff, support field operations, and contribute…
Added 10 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Greenville, SC
Successful candidates will possess substantial project management experience leading large-scale data center, mission-critical facility, industrial, construction, engineering, or similar…
Added 10 mins ago
GA
Director, Architecture and Data
GE Aerospace
Greenville, SC
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 40 mins ago
ZG
Sr. Principal Technical Program Manager
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $246,875 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 40 mins ago
ZG
Principal Technical Program Manager - Hyperscale and AI Rack Systems
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ · Georgetown, TX
- $148,125 to $210,000 USD / year
In this position, the Sr. Principal Technical Program Manager (TPM) will be responsible for leading the management and execution of server platform programs, driving design and development…
Added 1 hour ago
GA
Director, Architecture and Data
GE Aerospace
Longmont, CO · Denver, CO · Lafayette, CO
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 1 hour ago
Sr Product Director BWRX-300 50Hz Programs
GE Vernova Hitachi Nuclear Energy Americas LLC
Remote, United States
Partner with the Senior Product Manager, Innovation and Technology to transition new technology into go-to-market offerings to support market expansion of the BWRX-300 into industrial…
Added 2 hours ago
Sr. Manager, Strategic Project Mgmt.
MEDICAL DEVICE BUSINESS SERVICES, INC. Legal Entity
Raynham, MA · West Chester, PA · Palm Beach Gardens, FL · Warsaw, IN · Raritan, NJ
8–10 years of progressive experience in project and/or program management within a complex, matrixed organization.
Added 2 hours ago
K
Sr. Program Manager
Kentro
McLean, VA
- $175,000 to $225,000 USD / year
Kentro is hiring an experienced Senior Program Manager to support the US Agency for International Development (USAID). In this role, you will oversee the delivery of technical,…
Added 3 hours ago
Sr Principal Chief Engineer
Northrop Grumman
Baltimore
…designs to production for a very important sector priority program with many time-critical elements and high management visibility. They are the definitive technical authority for all…
Added 3 hours ago
Sr. Project Manager - CDU
Mitsubishi Heavy Industries, Ltd.
Plano, TX
The Sr. Project Manager - CDU is responsible for leading the development and commercialization of CDU (Coolant Distribution Unit) solutions for the North American data center market. The…
Added 3 hours ago
Sr Manufacturing Manager 2 - Projects and Initiatives
GE Medical Systems, Ultrasound & Primary Care Diagnostics, LLC
Remote, United States
…the Surgical Innovations Business Unit. This role provides project/program and technical leadership across complex, cross-functional initiatives, driving accountability, managing risks and…
Added 3 hours ago
Sr Technical Program Manager, Device OS, Device OS
Amazon.com Services LLC
Irvine, CA
As a Senior Technical Program Manager you will own the mechanisms by which the organization plans its work and delivers it - the planning cadence, the commitment process, and the reporting…
Added 3 hours ago
AI
Benefits Manager
AppFolio Inc
San Diego, CA · Richardson, TX · Goleta, CA
- $115,000 to $143,000 USD / year
- Be the subject matter expert. Serve as the primary technical authority on health, welfare, retirement, and well-being programs. Provide thoughtful guidance to leadership on plan design,…
Added 3 hours ago
JH
Sr. Research Manager, Design Nucleus (Research Administration)
Johns Hopkins University
Baltimore
- $90,000 USD / year
We are seeking a Sr. Research Manager, Design Nucleus who will work in collaboration with PI(s) to set the direction for multiple research projects within a large program. Plans and directs…
Added 3 hours ago
Sr. Design Project Manager - Large Projects
Arcadis
Miami · Avon Park · Dillwyn · Washington · Winters · Phoenix
The Senior Design Manager leads integrated design delivery for large, complex, multidisciplinary projects. The role is responsible for aligning design teams, client requirements, technical…
Added 4 hours ago
MI
Sr Project Manager R&D
Medline Industries, LP
Northfield, IL
- $101,000 to $152,000 USD / year
Manage the product development process utilizing an iterative agile project management framework.
Added 4 hours ago
CEC Technology Project Manager Sr
Flagstar Bank N.A
United States
Provides both verbal and written communications regarding project status, risks, and issues, and makes recommendations on project decision to Program Manager and Senior Management.
Added 4 hours ago
IG
Sr Program/Product Manager
Insight Global
Bellevue, WA
- From $61 USD / hour
7+ years of experience in Product Management, Technical Product Management, Program Management, or Project Management.
Added 4 hours ago
Senior Manager - Service Delivery Excellence
Purge Rite LLC
Willis, TX
This position is a peer to the Sr. Manager of Technical Support. Technical Support owns investigating the root causes of issues identified from support calls trends. Service Delivery…
Added 5 hours ago
Sr. Project Manager, Marketing
Anaconda, Inc.
Remote, United States
Establish Monday.com as the project management platform and system of record for all marketing programs, onboarding the team and maintaining visibility across initiatives
Added 5 hours ago
SC
BSVIII Senior Business Systems Analyst
Santa Clara Valley Transportation Authority
San Jose, CA
- $63.7 to $82.8 USD / hour
Are you looking for a challenging career opportunity where you can collaborate with a team of technical and subject matter experts for program & project management, engineering, and…
Added 5 hours ago
Sr. Contract Manager
FVC USA Fresenius Vascular Care Inc
Franklin, TN
3+ years’ supervisory or project/program management experience preferred.
Added 5 hours ago
DT Sr. Project Manager
RTX Corporation
cedar rapids, IA
The Digital Technology Program Management Office is currently searching for a seasoned Program Manager to manage our Finance Program. This individual will partner with Collins DT Leaders,…
Added 5 hours ago
Sr Change Management & NPI Leader
GE Aviation International Services Pte. Ltd.
Remote, United States
Leverages industry project management standards to drive clear actioning, communication, and escalations.

SPS North America

Onsite Tech Support Manager

TX, United States

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Job details

Working hours: 30 hours/week
Posting language: English
Posted: Nov 5, 2026

Original job description

Onsite Tech Support - Manager

JOB SUMMARY

Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed.

The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management.

The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables.

JOB FUNCTIONS

Issues Management and Resolution

Identify, document, analyze and respond to critical events
Manage crises requiring analysts from multiple teams to resolve
Serve as an escalation point for IT and business issues
Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support

Resource and Performance Management

Responsible for hiring and terminations
Recommend promotions and organizational changes
Develop and track capacity planning for team
Responsible for coaching, mentoring and obtaining appropriate training
Identify training and development opportunities to strengthen and/or grow skill sets
Write performance evaluations and conduct reviews
Prepare regular analysis of key metrics to track team performance
Engage with third party vendors such as sourcing companies to fill positions

Project Management

Ensure team project deliverables are on time and within the established budget
Identify issues and raise concerns to the Project Management Office
Attend project meetings as necessary

Technical Consultation

Assist in developing long range strategy plans for technology and systems
Assist in determining impact of new solutions and implementation
Make recommendations to the business

Communications

Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management
Effectively manage customer expectations
Assist in developing and writing policies and procedures
Develop and maintain close relationships with business contacts
Approval of change controls via Service Now ticketing system
Comfortable training small and large groups of people on new IT solutions

Continuous Improvement

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations
Identify areas of process improvement for the team, on projects, or for the business

Work Schedule

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours

Travel

Local travel between sites is required
Occasional travel to sites outside the local area may be required

PERFORMANCE STANDARDS & EXPECTATIONS

Education

Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.

Experience

Minimum 6 years of IT experience
Minimum 3 years IT management experience
Experience managing an IT operations team
Experience managing a portion of an IT budget
Experience implementing ITIL best practices
Experience managing projects that require interaction with business sponsors and key stakeholders

Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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