Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 2 mins ago
Principal Technical Success Manager
Mayo Clinic
Rochester, MN
The Principal Technical Success Manager is the enterprise-level data, technical and use case expert for Mayo Clinic Platform Solution Developer Market. This role works with Solution…
Added 2 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Saint Paul, MN
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 2 mins ago
Manager, CAM Business Operations Lead
CVS Health
Saint Paul, MN
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 2 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Saint Paul, MN
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 2 mins ago
Enterprise Account Project Coordinator III (Remote, USA)
Medtronic
Minneapolis, MN
…operational support to Enterprise Account Managers and Account Program Managers within the Global Commercial Office. The role combines traditional administrative responsibilities with…
Added 2 mins ago
AB
Project Manager Senior
Associated Bank
Minneapolis, MN
- $11.41 USD / hour
The Project Manager Senior is responsible for leading and delivering strategic business initiatives that support organizational goals and drive successful outcomes. This role serves as a…
Added 2 mins ago
Senior Contract Manager, Enterprise Accounts - Minneapolis, MN
Medtronic
Fridley, MN · Minneapolis, MN
The Senior Manager, Cardiovascular Enterprise Accounts Contracting leads a team responsible for developing and executing commercial contracting strategies supporting Cardiovascular and…
Added 4 mins ago
Senior Manager, Systems Engineering
Acron Aviation
Phoenix, AZ
As Senior Systems Engineering Manager for avionics, you will lead the organization responsible for translating customer and business needs into safe, certifiable, and supportable aircraft…
Added 7 mins ago
Manager, Technical Program Management, OTS Delivery Software Engineering (DSE)
Amazon.com Services LLC
Austin, TX
…and coaching conversations with your TPMs, unblock a stalled program, and step into a red program to drive a decision with the owning TPM and their engineering counterparts. You review…
Added 11 mins ago
Associate Director of Cybersecurity
FirstDay Foundation
San Antonio, TX
…translates CISO priorities into execution through the Cyber Security Manager and provides the CISO visibility into material risks and…
Added 12 mins ago
Sr. Manager, Operations
Highspring
McLean, VA
The Senior Manager, Operations is responsible for leading operational strategy and execution for assigned large client account team(s), including sales support, workforce planning,…
Added 14 mins ago
Associate Director, Price to Win Analyst (Remote)
RTX
Remote, United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 18 mins ago
Program Manager, Finance Transformation
Cardinal Health 200, LLC
Remote, United States
Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.
Added 29 mins ago
A
Senior Digital Design Specialist (BIM)
AECOM
Denver, CO
- $95,000 to $125,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 38 mins ago
Staff VP Provider Data Solutions
Elevance Health
Atlanta, GA
…intelligence, and pricing technology. The role also owns government-programs policy and rules, and a provider data quality program that translates policy and regulatory change into…
Added 42 mins ago
SI
Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
New York, NY
- $167,300 to $371,400 USD / year
A track record of engaging senior executive stakeholders and maintaining accountability across multi-workstream programs.
Added 42 mins ago
SI
Senior Project Manager - Northeast-Canada Market Unit
SAP IT Business Systeme
Newtown Square, PA
- $150,400 to $340,900 USD / year
A track record of engaging senior executive stakeholders and maintaining accountability across multi-workstream programs.
Added 42 mins ago
Sr Manager, Supply Chain Mgmt
Amazon.com Services LLC
Bellevue, WA
Are you energized by solving complex supply chain challenges at massive scale? Amazon is looking for a Senior Manager, Supply Chain Management to lead teams that design and execute…
Added 1 hour ago
Activities Director
Robert Half
Bakersfield, CA
Tammy Power, Recruiting Manager with Robert Half is looking for a compassionate and efficient Activities Director to create engaging experiences that enhance daily life for residents in…
Added 1 hour ago
Senior Technical Program Manager, Trust Portfolio Lead, Search Intelligence
Google
Mountain View, CA
Share Senior Technical Program Manager, Trust Portfolio Lead, Search Intelligence
Added 1 hour ago
Senior Program Manager, Operational Enablement and Governance, Google Search
Google
Mountain View, CA
As a Senior Program Manager (PgM) with Search Operations, you will lead complex, multi-disciplinary engineering operations initiatives, leveraging your functional expertise with a strong…
Added 1 hour ago
Senior Solutions Lead, Android Google Mobile Services Approval
Google
Mountain View, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 1 hour ago
Technical Project/Program Manager V (E5)
Applied Materials
Santa Clara, CA
The Senior Manager, Technical Project & Program Management leads strategic semiconductor optical inspection and metrology product-development programs from concept through qualification,…
Added 1 hour ago
Technical Program Mgr
NetApp
San Jose, CA
As a Senior Technical Program Manager for Google Distributed Cloud (GDC) partnership, you will serve as the primary liaison between Google and NetApp engineering - translating partner…

SPS North America

Onsite Tech Support Manager

TX, United States

Apply About employer

Applications open in a new tab.

Job details

Working hours: 30 hours/week
Posting language: English
Posted: Nov 5, 2026

Original job description

Onsite Tech Support - Manager

JOB SUMMARY

Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed.

The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management.

The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables.

JOB FUNCTIONS

Issues Management and Resolution

Identify, document, analyze and respond to critical events
Manage crises requiring analysts from multiple teams to resolve
Serve as an escalation point for IT and business issues
Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support

Resource and Performance Management

Responsible for hiring and terminations
Recommend promotions and organizational changes
Develop and track capacity planning for team
Responsible for coaching, mentoring and obtaining appropriate training
Identify training and development opportunities to strengthen and/or grow skill sets
Write performance evaluations and conduct reviews
Prepare regular analysis of key metrics to track team performance
Engage with third party vendors such as sourcing companies to fill positions

Project Management

Ensure team project deliverables are on time and within the established budget
Identify issues and raise concerns to the Project Management Office
Attend project meetings as necessary

Technical Consultation

Assist in developing long range strategy plans for technology and systems
Assist in determining impact of new solutions and implementation
Make recommendations to the business

Communications

Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management
Effectively manage customer expectations
Assist in developing and writing policies and procedures
Develop and maintain close relationships with business contacts
Approval of change controls via Service Now ticketing system
Comfortable training small and large groups of people on new IT solutions

Continuous Improvement

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations
Identify areas of process improvement for the team, on projects, or for the business

Work Schedule

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours

Travel

Local travel between sites is required
Occasional travel to sites outside the local area may be required

PERFORMANCE STANDARDS & EXPECTATIONS

Education

Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.

Experience

Minimum 6 years of IT experience
Minimum 3 years IT management experience
Experience managing an IT operations team
Experience managing a portion of an IT budget
Experience implementing ITIL best practices
Experience managing projects that require interaction with business sponsors and key stakeholders

Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Apply About employer

Report this job