Jobs in the United States

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Added 3 mins ago
IG
Early Career Intern - Sales Enablement & Digital Distribution
Invesco Group Services, INC.
NY
- $37 USD / hour
…Enablement team members and cross-functional partners to gather information, analyze feedback, create materials, and help coordinate projects. Through this experience, you will gain…
Added 6 mins ago
NI
Beauty Counter Manager - Tom Ford - Fashion Show
Nordstrom Inc
Las Vegas, NV
- $22.2 to $23.1 USD / hour
The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a…
Added 8 mins ago
Program Management Manager
Swagelok Company
Solon
Lead the enterprise program responsible for strengthening quality, risk management, operational capability, and continuous improvement across Swagelok’s domestic and international sales and…
Added 9 mins ago
VC
Third Party Risk Manager
Ventura County Credit Union
Ventura, CA
- $92,289 to $116,000 USD / year
Must have familiarity with Vendor Risk Assessments and vendor due diligence
Added 10 mins ago
Special Housing & Program Services Support, Executive Support Specialist 1 (Wilsonville)
Department of Corrections
United States
Join the Oregon Department of Corrections as an Executive Support Specialist 1 in Specialized Housing and Program Services at Coffee Creek Correctional Facility (CCCF), where you'll be a…
Added 10 mins ago
Executive Specialist 1, Security Support (Wilsonville)
Department of Corrections
United States
You will regularly handle sensitive and confidential information and will be expected to exercise sound judgment when determining priorities, responding to requests, and addressing issues…
Added 10 mins ago
C
Assistant Store Manager
Carter's
Thornton, CO
- $20.5 to $26.75 USD / hour
Added 12 mins ago
Program Manager (Special Projects)
Anduril Industries
Santa Ana, CA · Costa Mesa, CA
As Program Manager for Special Projects/Triage, you will own the intake-to-execution lifecycle for manufacturing technology requests routed to MDP from ManTech stakeholders. You will scope…
Added 12 mins ago
Financial Services Manager
City of Charlotte
United States
Manage all travel and reimbursement program operations, including expense reports, spend authorizations, travel card management, reconciliations and the City’s Travel Card program…
Added 17 mins ago
AD
Diagnostic Sales Manager (Washington DC)
Antech Diagnostics
DC · Alexandria, VA · Waldorf, MD
- $75,000 to $93,500 USD / year
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 18 mins ago
Category sourcing manager, Technology/Hardware (Nashville, TN)
Starbucks Coffee Company
Nashville
Now Brewing - category sourcing manager, technology! #tobeapartner
Added 20 mins ago
Executive Case Manager
Valeris, Inc.
Remote, United States
When you join the team as an Executive Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated…
Added 21 mins ago
Fleet Zone Manager, San Francisco Market Area
Ford
United States
…accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion…
Added 22 mins ago
2027 Spring Software Engineer Co-op (Billerica, MA)
Applied Materials, Inc
Billerica, MA
…electronics industry. The work we do together advances the world’s…
Added 22 mins ago
Product Line Manager
Applied Materials, Inc
Santa Clara, CA
…electronics industry. The work we do together advances the world’s…
Added 22 mins ago
Operations Manager, EPIC Lab
Applied Materials, Inc
Santa Clara, CA
…electronics industry. The work we do together advances the world’s…
Added 23 mins ago
Senior Product Marketing Manager
Unity Technologies SF
San Francisco, CA · NY · Mountain View, CA
As a Product Marketing Manager, you'll own the marketing for product releases and features. You'll align on your work and then run it on your own judgment. Working with Product,…
Added 23 mins ago
Relationship Banker I - Grenada MS Branch
Regions Bank
Grenada, MS
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and…
Added 24 mins ago
IG
Early Career Intern - Sales Enablement & Digital Distribution
Invesco Group Services, INC.
NY
- $37 USD / hour
…Enablement team members and cross-functional partners to gather information, analyze feedback, create materials, and help coordinate projects. Through this experience, you will gain…
Added 25 mins ago
CO
CALEA Manager (Full-Time)
City of Statesville (NC)
Statesville, NC
- $26.5 to $43.72 USD / hour
- Full-time
Ability to operate computers and other office technology and accurately enter, retrieve, and manage electronic information.
Added 27 mins ago
Assistant Manager
EssilorLuxottica Group
Jersey City, NJ
Must have a strong command of the English language for all written correspondence & oral communication
Added 29 mins ago
Fleet Zone Manager, San Francisco Market Area
Ford Global
United States
…accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion…
Added 29 mins ago
BO
Senior Banker- Glendale Burbank area
Bank of America, National Association
United States
- $25.97 to $31.75 USD / hour
In lieu of one year of sales experience, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I) or Relationship…
Added 31 mins ago
Senior Consultant, Platform (RHEL/IdM), Top Secret Clearance Required
Red Hat Professional Consulting, Inc. (f.k.a Planning Technologies, Inc.)
Remote, United States
Successful applicants must reside in a state where Red Hat is registered to do business and hold an Active Top Secret Clearance
Added 31 mins ago
Sr Director Privacy & AI Legal
Dexcom
San Diego
You are able to work in person in the San Diego office 2-3 days per week and as required, local within 75 miles is strongly preferred · You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km)

SPS North America

Onsite Tech Support Manager

TX, United States

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Working hours: 30 hours/week
Posting language: English
Posted: Nov 5, 2026

Original job description

Onsite Tech Support - Manager

JOB SUMMARY

Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed.

The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management.

The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables.

JOB FUNCTIONS

Issues Management and Resolution

Identify, document, analyze and respond to critical events
Manage crises requiring analysts from multiple teams to resolve
Serve as an escalation point for IT and business issues
Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support

Resource and Performance Management

Responsible for hiring and terminations
Recommend promotions and organizational changes
Develop and track capacity planning for team
Responsible for coaching, mentoring and obtaining appropriate training
Identify training and development opportunities to strengthen and/or grow skill sets
Write performance evaluations and conduct reviews
Prepare regular analysis of key metrics to track team performance
Engage with third party vendors such as sourcing companies to fill positions

Project Management

Ensure team project deliverables are on time and within the established budget
Identify issues and raise concerns to the Project Management Office
Attend project meetings as necessary

Technical Consultation

Assist in developing long range strategy plans for technology and systems
Assist in determining impact of new solutions and implementation
Make recommendations to the business

Communications

Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management
Effectively manage customer expectations
Assist in developing and writing policies and procedures
Develop and maintain close relationships with business contacts
Approval of change controls via Service Now ticketing system
Comfortable training small and large groups of people on new IT solutions

Continuous Improvement

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations
Identify areas of process improvement for the team, on projects, or for the business

Work Schedule

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours

Travel

Local travel between sites is required
Occasional travel to sites outside the local area may be required

PERFORMANCE STANDARDS & EXPECTATIONS

Education

Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.

Experience

Minimum 6 years of IT experience
Minimum 3 years IT management experience
Experience managing an IT operations team
Experience managing a portion of an IT budget
Experience implementing ITIL best practices
Experience managing projects that require interaction with business sponsors and key stakeholders

Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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Jobs in the United States