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Added 1 min ago
Store Manager - Kay Jewelers - Town Square Las Vegas
Sterling Jewelers Inc.
Las Vegas, NV
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 1 min ago
Store Manager - Kay Jewelers Outlet - Tanger Outlet Center - Locust Grove
Sterling Inc
Locust Grove, GA
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 10 mins ago
Branch Manager I
Woodforest National Bank
Aberdeen, NC
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 10 mins ago
Prototype Production Planner
BorgWarner Inc.
Arden, NC
…brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient…
Added 10 mins ago
Program Manager / Alternate Program Manager (Fort Bragg, NC)
Ops Tech Alliance
Fort Bragg, NC
Ops Tech Alliance (OTA) was founded by former National Security and Special Operations professionals with over 100 years of combined experience and was formed with a singular focus: to…
Added 10 mins ago
Coordinator Maintenance
Williams Companies
Mooresville, NC
The Coordinator of Maintenance is responsible for coordinating vital resources associated with operations, maintenance and construction projects. This role will plan, run, and coordinate…
Added 10 mins ago
Branch Manager I
Woodforest National Bank
Concord, NC
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 11 mins ago
Health System Specialist
Veterans Affairs, Veterans Health Administration
Fayetteville, NC
Added 11 mins ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Greenville, NC · Wilmington, NC
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 11 mins ago
Branch Manager North Mountain District
Wells Fargo
MARION, NC · BURNSVILLE, NC · WEAVERVILLE, NC · NEWLAND, NC · MORGANTON, NC · ASHEVILLE, NC
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 11 mins ago
PATIENT FOOD SERVICE MANAGER
Compass Group, North America
Greensboro, NC · Durham, NC · Winston Salem, NC
We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting.
Added 11 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Raleigh, NC
As a Product Manager, you get to own the strategic development and innovation of digital learning experiences within your market. Performing within a product operating model, you will serve…
Added 11 mins ago
Sr Technical Program Manager, Consolidation Program
Cengage Group
Raleigh, NC
We are looking for an accomplished and dedicated Sr. Technology Program Manager to join our team. This role is responsible for leading our Consolidations program that spans all areas of our…
Added 11 mins ago
Manager, CAM Business Operations Lead
CVS Health
Raleigh, NC
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 11 mins ago
T
Information Security Engineer
TTEC
Raleigh, NC
- $65,000 to $70,000 USD / year
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of…
Added 11 mins ago
Systems Administrator – Kiteworks
SitusAMC
Raleigh, NC
Configure and maintain monitoring, alerting, and performance baselines for business-critical systems, and perform capacity planning and tuning to prevent delays and outages. Other…
Added 11 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Raleigh, NC
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
Added 11 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Raleigh, NC
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…
Added 11 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Raleigh, NC
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 11 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Charlotte, NC
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 11 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Raleigh, NC · Charlotte, NC
…innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new…
Added 11 mins ago
Export Control & Research Security Manager
University of North Carolina at Charlotte
Charlotte, NC
…influence. This includes but is not limited to the following: technology classification; identification of restrictions; verifying personnel; determining licensing exemptions and exceptions…
Added 11 mins ago
AE
Manager, AENB Compliance Governance & Oversight
American Express
Charlotte, NC
- $89,250 to $150,250 USD / year
The Manager of American Express National Bank (AENB) Compliance will support the Bank’s Line of Business and Legal Entity Compliance team, with particular focus on Banking Regulations,…
Added 11 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Charlotte, NC
Change Impact Assessment – Evaluate how the change affects roles, workflows, responsibilities, and business operations.
Added 11 mins ago
AE
Senior Manager – Privacy Risk Assessment
American Express
Charlotte, NC
- $123,000 to $215,250 USD / year
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping…

SPS North America

Onsite Tech Support Manager

NY, United States

$40 - $50 USD

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Job details

Pay: $40 - $50 USD
Working hours: 30 hours/week
Posting language: English
Posted: Nov 5, 2026

Original job description

Onsite Tech Support - Manager

JOB SUMMARY

Onsite Tech Support - Manager is responsible for managing and overseeing a multi-regionally based Onsite Tech Support services team that can consist of Team Leads, Associates, Sr. Associates, interns, and consultants. The regions can consist of one office or multiple offices and be geographically dispersed.

The Manager establishes technical priorities, standards and procedures, understands enterprise processes and ensures adherence to policy. The manager must be driven to deliver technology solutions to improve the operational environment and provide comprehensive recommendations to senior management.

The manager will often meet with key agency stakeholders to recommend solutions and resolve critical situations. There will be active engagement in multiple projects across the enterprise and at local sites. The delivery and execution of the department’s objectives and goals are also key deliverables.

JOB FUNCTIONS

Issues Management and Resolution

Identify, document, analyze and respond to critical events
Manage crises requiring analysts from multiple teams to resolve
Serve as an escalation point for IT and business issues
Manage monitoring and resolution of AV issues for on-site equipment, such as boardroom AV equipment and meeting/event support

Resource and Performance Management

Responsible for hiring and terminations
Recommend promotions and organizational changes
Develop and track capacity planning for team
Responsible for coaching, mentoring and obtaining appropriate training
Identify training and development opportunities to strengthen and/or grow skill sets
Write performance evaluations and conduct reviews
Prepare regular analysis of key metrics to track team performance
Engage with third party vendors such as sourcing companies to fill positions

Project Management

Ensure team project deliverables are on time and within the established budget
Identify issues and raise concerns to the Project Management Office
Attend project meetings as necessary

Technical Consultation

Assist in developing long range strategy plans for technology and systems
Assist in determining impact of new solutions and implementation
Make recommendations to the business

Communications

Communicate the overall status for the team, including projects, issue and operational status to audiences that include business area staff and IT management
Effectively manage customer expectations
Assist in developing and writing policies and procedures
Develop and maintain close relationships with business contacts
Approval of change controls via Service Now ticketing system
Comfortable training small and large groups of people on new IT solutions

Continuous Improvement

Gather knowledge of technology changes through training, conferences, books, journals, case studies, and product evaluations
Identify areas of process improvement for the team, on projects, or for the business

Work Schedule

Must maintain a flexible schedule and be available to work non-standard business hours upon request or as needed
Must be available via cell phone for issue resolution and assistance after hours

Travel

Local travel between sites is required
Occasional travel to sites outside the local area may be required

PERFORMANCE STANDARDS & EXPECTATIONS

Education

Bachelor's Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program, or a proven track record of IT experience required.

Experience

Minimum 6 years of IT experience
Minimum 3 years IT management experience
Experience managing an IT operations team
Experience managing a portion of an IT budget
Experience implementing ITIL best practices
Experience managing projects that require interaction with business sponsors and key stakeholders

Job description only reflects management’s assignment of essential functions. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy.

Pay Range

$40 - $50 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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