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Added 1 min ago
Retail Sales Associate
Ollie's Bargain Outlet
Waco, TX
20% Associate discount on all Ollie’s purchases.
Added 1 min ago
Retail Team Leader
Ollie's Bargain Outlet
San Antonio, TX
20% Associate discount on all Ollie’s purchases.
Added 1 min ago
OB
(WFO) Receiving Specialist Part Time
Ollie's Bargain Outlet
Augusta, GA
- Part-time
20% Associate discount on all Ollie’s purchases.
Added 3 mins ago
CT
Life Skills Coach
Caliber Therapies
Pacific Grove, CA
- $20 USD / hour
Associate's or Bachelor's degree (completed or in progress) in Recreation Therapy, Psychology, Social Work, Sociology, Education, Human Services, Special Education, Kinesiology, Nursing,…
Added 3 mins ago
CT
Life Skills Coach
Caliber Therapies
Redding, CA
- $20 USD / hour
Associate's or Bachelor's degree (completed or in progress) in Recreation Therapy, Psychology, Social Work, Sociology, Education, Human Services, Special Education, Kinesiology, Nursing,…
Added 4 mins ago
PM
Rehab Product Support Associate (CO, NM, WY & El Paso, TX)
Pride Mobility Products Corporation
Denver, CO
- $56,630 USD / year
…and/or Production environment OR, in lieu of experience, an Associate Degree in a field related to Health Care OR, in lieu of a related Associate Degree, a Bachelor's…
Added 4 mins ago
UO
Med-Peds Clinician Educator (Open Rank: Instructor, Sr. Instructor, Assistant or
University of Colorado Denver
Aurora, CO
- $200,000 to $214,000 USD / year
Job Title: Med-Peds Clinician Educator (Open Rank: Instructor, Sr. Instructor, Assistant or Associate Professor)
Added 4 mins ago
TC
Operations Manager In Training
Tidewater Consulting
Sandy Springs, GA
- $62,000 to $72,000 USD / year
Working towards an associate or bachelor’s degree from a university or college
Added 4 mins ago
TC
Entry Level Operations Manager
Tidewater Consulting
McDonough, GA
- $61,000 to $72,000 USD / year
Working towards an associate or bachelor’s degree from a university or college
Added 6 mins ago
Intake Assistant
Family Development Services
Indianapolis, IN
Associate degree in Social Work, Education, Human Services, or related field preferred.
Added 7 mins ago
WI
Front End Coach
Walmart Inc.
NV
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and developing qualified associates to meet staffing needs and…
Added 7 mins ago
WS
(USA) Fashion Coach
Wal-Mart Stores East, LP
Janesville, WI
- $65,000 to $100,000 USD / year
…associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 7 mins ago
WS
(USA) Overnight Stocking Coach, Non-ComplexLocation
Wal-Mart Stores East, LP
United States
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring promoting a belonging mindset in the…
Added 7 mins ago
WI
Stocking 2 Coach
Walmart Inc.
Sulphur, OK
- $65,000 to $100,000 USD / year
…associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the…
Added 7 mins ago
HI
Housekeeping Room Attendant
Holiday Inn City Center Newport News
Newport News, VA
- $15 USD / hour
Assist in maintaining other areas of the hotel in a clean and orderly condition, (i.e. associate lounge, associate locker room, and back of the house area).
Added 9 mins ago
MO
Temporary Marshalls Retail Associate
Marmaxx Operating Corp
Exton, PA
- $13.75 to $14.25 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 9 mins ago
HL
Backroom associate
Homegoods LLC
Lewis Center, OH
- $14.5 to $15 USD / hour
Partners with Management on Associate training needs to increase effectiveness
Added 9 mins ago
MO
SEASONAL MERCHANDISE ASSOCIATE
Marshalls of MA
Fairview Park, OH
- $13.5 to $14 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 17 mins ago
DT
Retail Assistant Store Manager
Duluth Trading Company
Columbus, OH
- $25.4 to $30.45 USD / hour
Lead KPI initiatives through Associate training and development.
Added 19 mins ago
RN Director of Nursing Perioperative Services
MedStar Health
Washington, DC
…operations which include clinical and financial management associate education and development and resource management with ultimate goal of achieving quality and safe patient care. Assists…
Added 19 mins ago
C
Founders Associate Intern
Clera
San Francisco, CA
- $80,000 to $110,000 USD / year
Added 23 mins ago
CS
Account Representative - State Farm Agent Team Member
Cynthia Shifflett - State Farm Agent
Ruckersville, VA
- $55,000 to $75,000 USD / year
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Added 23 mins ago
CS
Account Associate - State Farm Agent Team Member
Cynthia Shifflett - State Farm Agent
Ruckersville, VA
- $55,000 to $75,000 USD / year
As an Account Associate for Cynthia Shifflett - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer…
Added 24 mins ago
HL
Seasonal merchandise associate
Homegoods LLC
Sioux Falls, SD
- $13.5 to $14 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 24 mins ago
HL
Seasonal Part Time Retail Associate
Homegoods LLC
Kennesaw, GA
- $13.25 to $13.75 USD / hour
- Part-time
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…

Closed listing

Spruce Restaurants

Restaurant General Manager

Philadelphia, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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