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Added 1 min ago
CNA AL or LTC
Brookdale Senior Living Inc.
Shawnee, KS · Kansas City, KS · Overland Park, KS
Added 2 mins ago
KJ
Bilingual Retail Sales & Customer Experience Associate - Full Time
KAC Jewelry & Loan
Port St. Lucie, FL
- $18 to $22 USD / hour
- Full-time
As a Retail Sales & Customer Experience Associate, you'll play a key role in delivering exceptional customer service while helping customers buy, sell, and obtain pawn loans on a wide…
Added 2 mins ago
KJ
Bilingual Retail Sales & Customer Experience Associate - Full Time
KAC Jewelry & Loan
Stuart, FL
- $18 to $22 USD / hour
- Full-time
As a Retail Sales & Customer Experience Associate, you'll play a key role in delivering exceptional customer service while helping customers buy, sell, and obtain pawn loans on a wide…
Added 3 mins ago
UO
Temporary Administrative Assistant
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Added 3 mins ago
UO
Associate Director of Development, Leeds School of Business
University of Colorado Denver
Boulder, CO
- $83,000 to $93,000 USD / year
The Office of Advancement encourages applications for an Associate Director of Development to join as a key individual contributor and partner for the Leeds School of Business! The…
Added 3 mins ago
UO
Postdoctoral Associate
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Azevedo Laboratory in the Integrative Physiology Department at CU Boulder is looking for a PostDoctoral Associate!
Added 3 mins ago
UO
Assistant Director of Visitor Experience
University of Colorado Denver
Boulder, CO
- $70,900 to $74,000 USD / year
…accountability for budget decisions in partnership with the Associate Director &…
Added 3 mins ago
UO
CIRES / NOAA NCEI Ocean Acoustic Data Manager Associate Scientist I-II
University of Colorado Denver
Boulder, CO
- $57,942 to $85,272 USD / year
Added 3 mins ago
UO
Temporary Marketing Transition Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…communication workflows. This position will work closely with the EMP Associate Director of Operations, EMP Director, CEAS Marketing and Communications staff, and EMP's external marketing…
Added 5 mins ago
TB
Associate Operations Manager, Kitchen Innovation
Taco Bell Corp.
Irvine, CA
- $109,400 to $125,000 USD / year
The Kitchen Innovation Associate Manager supports the development, testing, and operational validation of next-generation kitchen solutions for Taco Bell. This role partners closely with…
Added 5 mins ago
TB
Program Manager, Value & Digital Marketing
Taco Bell Corp.
Irvine, CA
- $137,900 to $162,300 USD / year
This role also leads and develops two L8 Associate Program Managers, allocating program-management capacity based on business complexity, risk, and priority while building a high-performing…
Added 5 mins ago
TB
Associate Analyst, Development
Taco Bell Corp.
Irvine, CA
- $71,600 to $84,200 USD / year
…Development team and reporting to the Sr Manager, Development, the Associate Analyst partners with stakeholders to process updates, troubleshoot data issues, and keep pipeline activity…
Added 5 mins ago
TB
Associate Manager, Strategic Product Finance
Taco Bell Corp.
Irvine, CA
- $109,400 to $128,600 USD / year
…business performance and support data-driven decision-making. The Associate Manager is instrumental to launching the unique and craveable products that are Taco Bell's secret…
Added 8 mins ago
Associate Attorney | Commercial/Civil Litigation | Atlanta, GA
GPAC
Atlanta, GA
Associate Attorney | Atlanta | Growth-Focused Firm
Added 14 mins ago
HD-Assist General Manager
Default CKE Brand
JEFFERSON CITY, TN
▪ High school diploma /General Educational Development (GED) required, associate degree or higher preferred.
Added 19 mins ago
Physical Therapist Asst - Restorative
Spartanburg Regional Healthcare System
Spartanburg, SC
Associate degree from an accredited physical therapist assistant education program
Added 20 mins ago
Nurse (Case Management)
Indian Health Service
Red Lake, MN
…Education A graduate or higher level degree, bachelor's degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must…
Added 20 mins ago
A
Production Associate NO EXPERIENCE
Aerotek
Delano, MN
- $18 to $24 USD / hour
Added 20 mins ago
SO
Operations Program Assistant-State Prog Admin
State of Minnesota
Mendota Heights, MN
- $24.4 to $35.3 USD / hour
…related area may substitute for one (1) year of experience. An associate's degree as specified may substitute for six (6) months of…
Added 20 mins ago
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Registered Nurse, OR Circulator (Surgery) - Methodist Hospital
Park Nicollet Methodist Hospital
Saint Louis Park, MN
- $44.52 to $69.5 USD / hour
Graduate of a school of nursing; minimum of Associate degree/Diploma in Nursing required.
Added 20 mins ago
SO
Dynamics 365/ Power Platform Developer - ITS4
State of Minnesota
St. Paul, MN
- $37.72 to $62.21 USD / hour
Working Title: Dynamics 365/ Power Platform Developer
Added 20 mins ago
SO
Financial Management Analyst - Management Analyst 4
State of Minnesota
St. Paul, MN
- $34.07 to $50.53 USD / hour
Associate's degree may substitute for six (6) months of experience.
Added 20 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Bemidji, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 20 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Mankato, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 20 mins ago
Traveling Safety Analyst
TelCom Construction
St Cloud, MN · Maple Grove, MN · Clearwater, MN · Shakopee, MN
High school diploma, GED, or equivalent; associate or bachelor’s degree preferred

Closed listing

Spruce Restaurants

Restaurant General Manager

Philadelphia, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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