Director, Business Operations

OUR MISSION: ELIMINATING EVERY BARRIER TO MENTAL HEALTH.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

As Director, Business Operations on the Transformation & Operations team, you’ll lead Spring Health’s highest-priority cross-functional initiatives, solve complex operating problems, and build systems that help teams work more effectively. This is a full-time role reporting to the Chief of Staff and BizOps. This is a hybrid based in New York City with three days per week at required in our HQ office. Occasional travel may be required for team events or meetings.

WHAT YOU’LL DO:

• Own complex cross-functional initiatives from problem definition through implementation and handoff. Set clear outcomes, milestones, decision rights, and an operating cadence that keeps the work moving.
• Parachute into urgent operating challenges, identify what is breaking down, and lead the work to stabilize performance and address root causes.
• Serve as an interim leader or design a new operating model for functions that need to change, working with existing leaders or taking on formal authority when appropriate.
• Use data, stakeholder interviews, and process mapping to frame problems, test hypotheses, and recommend a clear path forward.
• Make implementation decisions, reconcile competing priorities across functions, and bring clear tradeoffs and recommendations to executive sponsors.
• Mobilize leaders and teams across the company, remove blockers, and keep stakeholders aligned through concise, decision-ready updates.
• Build repeatable, AI-enabled workflows into engagements and equip teams with the documentation, training, and measures needed to sustain the work after you transition out.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• 100% of initiatives are completed on time and meet or exceed the outcomes agreed with executive sponsors.
• Each initiative delivers against its agreed operating KPIs, such as cycle time, cost, throughput, or service quality, with a documented baseline and results.
• Every completed initiative has a named owner operating independently, a completed post-mortem, and the documentation and training needed to sustain and scale the work.

HOW YOU’LL USE AI IN THIS ROLE:

• Embed AI into systematic, repeatable engagement workflows, including research, benchmarking, problem framing, analysis, synthesis, and reporting.
• Validate AI outputs before they reach stakeholders. Check facts, assumptions, and logic; pressure-test recommendations; and apply judgment about when AI is the right tool.
• Actively seek out effective AI practices used by other operators and organizations, test them, and adapt what works to Spring Health’s operating challenges.
• Develop AI workflows that help an engagement’s key contributors work more effectively, coaching partner teams on how to use them in their day-to-day work.
• Leave teams with documented, AI-enabled workflows they can run and maintain independently, with clear ownership and quality checks.

WHAT YOU’LL BRING:

• 5–7 years of experience, including in business operations, strategy, transformation, or a related field, with a track record of personally leading complex initiatives through implementation and measurable results. Healthcare experience is a plus, not required. BA/BS required; MBA a plus.
• Top-tier consulting firm background strongly preferred, with 1–2 years of operating experience at a hypergrowth startup. Hands-on operating experience: you’ve improved a process or operating model, resolved an urgent business problem, and stayed accountable for the outcome.
• Strong analytical and problem-solving skills. You can turn incomplete data and differing stakeholder perspectives into a clear diagnosis, recommendation, and execution plan.
• The ability to lead through ambiguity, make sound decisions under pressure, and influence senior leaders and cross-functional teams with or without formal authority.
• Clear, concise communication and strong execution discipline. You make decisions and ownership explicit, surface risks early, and follow through to a sustainable handoff.
• Practical AI fluency: you’ve built and refined repeatable workflows, evaluated outputs for accuracy and quality, and helped others adopt them. You can explain what improved and how you measured it.

BENEFITS PROVIDED BY SPRING HEALTH:

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom https://www.noom.com/, a weight management program - based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows https://pubsonline.informs.org/doi/10.1287/mnsc.2023.4907 that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive https://www.springhealth.com/careers. If this role excites you, we encourage you to apply.

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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.