Jobs in the United States

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Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 6 mins ago
Senior Data Engineer
Xenon7
Remote, United States
We are seeking a Senior Data Engineer with extensive experience in data architecture and platform engineering to drive data initiatives for a top-tier life sciences client. This role sits…
Added 17 mins ago
Sr Staff Software Engineer, Stream Integrations
MONTROSE ENVIRONMENTAL GROUP
SALT LAKE CITY, UT
…control over their real-time data. We are looking for a Sr Staff Engineer to help build our core data platform which ingests, enriches, transforms, shapes, and routes data from and to…
Added 27 mins ago
Senior Salesforce Technical Lead
Amgen
Washington D.C., DC
Salesforce Technical Lead is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects,…
Added 35 mins ago
S
Customer Success Engineer
Sprig
San Francisco, CA
- $120,000 to $135,000 USD / year
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with…
Added 44 mins ago
K
Technical Solution Engineer
Kentro
McLean, VA
- $145,000 to $165,000 USD / year
Kentro is hiring for a Technical Solution Engineer to support Solution Services of the CTO office in the full solution lifecycle by partnering with Business Development, customers, and…
Added 1 hour ago
Principal / Sr. Principal Software Engineer - Infrastructure
Northrop Grumman
Melbourne
The Software Engineer will participate in the full life cycle of software development, to include requirements development, modeling and design, application development, unit to CSCI…
Added 1 hour ago
Sr. Staff Software Engineer (Agentic AI)
UKG
Lowell
Sr. Staff Software Engineer - Agentic Acceleration Group
Added 1 hour ago
Vice President of Technology
WorldVia
Remote, United States
Lead WorldVia's adoption of AI across the company, advancing an AI-native development lifecycle in which AI agents support planning, coding, testing, code review, and deployment under…
Added 1 hour ago
TT
Senior/Staff Software Engineer, Platform
True Talent Solutions Partners
New York, NY
- $180,000 to $270,000 USD / year
- Lead cross-functional engineering projects that improve the capabilities of the broader team.
Added 1 hour ago
Project, Software Engineer III
Deloitte US
McLean, VA · Richmond, VA · Rosslyn, VA
As a Software Engineer III on the Human Services Transformation team, you will be responsible for…
Added 1 hour ago
T
Senior Systems Engineer
TEKsystems
Scottsdale, AZ
- $50 to $70 USD / hour
DescriptionA Senior Systems Engineer Contact Center & Voice serves as the Collaboration Systems teams lead engineer and platform owner for the enterprise Amazon Connect (AWS Connect)…
Added 2 hours ago
P
Head of Marketing Operations
Perplexity
San Francisco, CA · Austin, TX · New York City, NY
- $225,000 to $275,000 USD / year
- Own or co-own the prospecting tools our BDRs use. Lead the implementation and evolution of these tools, which will be a combination of internally built applications and vendor solutions.…
Added 2 hours ago
Cyber Security Support Engineer
Live Nation Worldwide, Inc.
Remote, United States
The Cyber Security Solutions Engineer 3 is the highest non-lead individual contributor in the solutions engineering team. This role provides advanced technical ownership across one or more…
Added 2 hours ago
P
Growth GTM Engineer, Revenue Operations
Perplexity
San Francisco, CA · Austin, TX · New York City, NY
- $175,000 to $235,000 USD / year
We're hiring a Growth GTM Engineer on the Revenue Operations team to own the lead-to-engagement engine. You'll orchestrate enrichment across marketing and product leads.
Added 2 hours ago
IG
Solutions Engineer, Physical AI
IntelliPro Group Inc.
Palo Alto, CA
- $130,000 to $150,000 USD / year
…scanning a QR code to take the route with them. As a Solutions Engineer, you’ll demo experiences like this to customers, write the integration code, and lead onsite deployments from testing…
Added 2 hours ago
Lead Software Engineer - Fullstack
AXS
Los Angeles, CA
AXS is seeking a Lead Software Engineer – Full Stack to lead the design and development of our core ticketing platforms.
Added 2 hours ago
Data Engineer II, Ring/Blink Customer Service Engineering and Insights
Amazon
Hawthorne, CA
We are seeking a Data Engineer to join our Customer Service Engineering and Insights team at Ring & Blink. This role owns the data platform foundations that enable analytics, AI…
Added 2 hours ago
CH
Automation Testing Lead
Cayuse Holdings
Sacramento, CA
- $165,000 to $195,000 USD / year
The Automation Testing Lead will design, lead, and optimize automation testing frameworks for advanced enterprise applications. This role will drive all aspects of our automation strategy,…
Added 2 hours ago
PN
Software Engineer (Business Applications)
Pacific Northwest National Laboratory
Sacramento, CA
- $133,100 USD / year
Utilize software engineering best practices through the entire software development lifecycle and recommend / lead changes in development, maintenance, and system standards.
Added 2 hours ago
Software Development Engineer II - Change Review , Amazon Software Builder Experience – Change Auto Review Experience (CRUX)
Amazon Web Services, Inc.
Seattle, WA
AI-assisted development is changing how software is created. We are looking for a Software Development Engineer II to build the next generation of change-review tooling for this evolving…

Sprig

Customer Success Engineer

San Francisco, CA, United States

$120,000 to $135,000 USD / year

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Job details

Pay: $120,000 to $135,000 USD / year
Experience: 2-4+ years of experience as customer support engineer
Posting language: English
Posted: Nov 12, 2026

Original job description

ABOUT SPRIG

Sprig is the customer survey platform, rebuilt around AI agents.

For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.

We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.

Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.

Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.

The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.

ABOUT THE ROLE

As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.

This role sits at the intersection of Customer Success and Solutions Engineering. You’ll serve as a trusted technical advisor to customers, own complex technical engagements, and act as a strong internal advocate for customer needs and product improvements.

This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.

This is a hybrid role based in our San Francisco office 4x per week.

Your Impact

Diagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.
Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation for a portfolio of mid-market customers, driving fast time-to-value so teams can roll out Sprig across their workflows
Act as liaison with our product & engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.
Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
Partner closely with Sales and Customer Success teams to support technical evaluations, renewals, expansions, and customer growth opportunities

Your Strengths

2-4+ years of experience as customer support engineer
Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
Problem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issues
Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting mid-market customers at a SaaS company is preferred

BENEFITS & PERKS

Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided daily
Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.

EMPLOYEE PAY DISCLOSURE

The base salary range for this full-time position is $120,000 - $135,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.

Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.

***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***

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Jobs in the United States