Jobs in the United States

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Added 5 mins ago
Senior Salesforce Technical Lead
Amgen
Washington D.C., DC
…such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all…
Added 5 mins ago
Sales Engineer, Large Customer Sales, Google Marketing Platform
Google
Washington D.C., DC
Share Sales Engineer, Large Customer Sales, Google Marketing Platform
Added 5 mins ago
Product Manager
Meta
Washington, DC
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity
Added 5 mins ago
Software Engineer - AI
SHI
Washington, DC
Consulting or customer-facing delivery experience.
Added 5 mins ago
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Mechanical Engineer - Non Oily Waste (Part-time)
Noblis
Washington, DC
- Part-time
…life-cycle savings. Noblis is looking to hire a Mechanical Engineer to provide support to various ship programs for the US Navy in the areas of oil pollution abatement in the wastewater…
Added 5 mins ago
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Federal Oracle Health Automation Engineer - Eggplant
Oracle
Washington, DC
- $23.8 to $56.83 USD / hour
The Federal Test Automation team is seeking a Staff Automation Engineer to support the Federal VA project. This role is responsible for designing, developing, and executing automated…
Added 5 mins ago
CrowdStrike Platform Senior Resident Consultant (Remote)
CrowdStrike
Washington, DC
…responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike…
Added 5 mins ago
Senior Director Software Engineering
Capital One
Washington, DC
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 5 mins ago
Rapid Remediation Crew Lead
Leidos
Washington, DC
Must be able to drive a corporate vehicle to different locations to work on projects and troubleshoot; valid state license required · Must possess Network Vendor Associate Level or higher Certification (i.e., Cisco CCNA, Cisco CCNP, etc.)
Added 5 mins ago
Federal Sales Director - CRM Sales
ServiceNow, Inc.
Washington, DC
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 mins ago
Systems Admin, Intermediate
ASRC Federal Holding Company
Washington, DC
…managing access rights, accounts, and network resources. The engineer will ensure optimal system performance, capacity, availability, and serviceability. Additionally, responsibilities…
Added 5 mins ago
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Server Tech Services Engineer II
Akamai Technologies, Inc.
Washington, DC
- $76,100 to $136,900 USD / year
As a Server Tech Services Engineer II, you will serve as a key technical leader. You will resolve high-severity hardware and network issues across Akamai's infrastructure. In this role, you…
Added 5 mins ago
Sr. Solutions Engineer
IBM
WASHINGTON, DC
As a Public Sector/Federal Pre-Sales Solutions Engineer at HashiCorp, an IBM company, you will work in a high-performance team environment to drive business development, opportunity demand…
Added 5 mins ago
MAHRS Data Engineer | Active Secret clearance
General Dynamics Information Technology
Washington, DC
Transform data into mission impact as a Data Engineer supporting the Department of the Navy’s Human Resources Civilian Portfolio. Your work will help implement the DONs Data Strategy by…
Added 5 mins ago
Cybersecurity Engineer II
Electrosoft
Washington, DC
The Cybersecurity Engineer II performs cybersecurity engineering, integration, deployment, testing, configuration, and sustainment activities supporting customer SOC technologies.
Added 9 mins ago
Electrical Engineering Manager
HTP Solutions
Cincinnati, OH
…supporting direct program work as a Staff-level Electrical Engineer. Our company's Engineering Managers possess the skills of a top-notch influencer, motivator, and leader who can grow a…
Added 10 mins ago
Marine Mechanic I - Yakutat
Allen Marine Inc
Yakutat, AK
Proficiency in reading and applying technical manuals, schematics, and marine engineer drawings.
Added 10 mins ago
Marine Mechanic I - Ketchikan
Allen Marine Inc
Ketchikan, AK
Proficiency in reading and applying technical manuals, schematics, and marine engineer drawings.
Added 10 mins ago
Sr. Field Service Engineer (Los Angeles/Orange County)
Illumina, Inc.
Remote, United States
Must have good technical writing abilities · Candidate must live in Los Angeles or Orange County
Added 12 mins ago
Sales Engineer | Pittsburgh, PA | $65,000 base + commissions
Purple Cow Recruiting
Pittsburgh
Heartline Staffing is recruiting for a direct-hire Sales Engineer opportunity in Pittsburgh, PA 15210.
Added 12 mins ago
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Customer Success Engineer
Sprig
San Francisco, CA
- $120,000 to $135,000 USD / year
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with…
Added 13 mins ago
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AI Forward Deployed Engineer
True Talent Solutions Partners
Washington, DC
- $160,000 to $250,000 USD / year
- Experience building and shipping AI agents into production, including customer-facing technical work.
Added 21 mins ago
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Technical Solution Engineer
Kentro
McLean, VA
- $145,000 to $165,000 USD / year
Kentro is hiring for a Technical Solution Engineer to support Solution Services of the CTO office in the full solution lifecycle by partnering with Business Development, customers, and…
Added 21 mins ago
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Customer Service Engineer (VA ESOM)
Kentro
Albany, NY
- $28 to $32 USD / hour
Must have experience conducting routine system administration tasks and logging data in system admin logs
Added 23 mins ago
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Process Engineer
Clean Crop Technologies, Inc.
Hennessey, OK
- $85,000 to $110,000 USD / year
We are looking for a Process Engineer to own the technical performance of our mung bean processing line in Hennessey. You will set and calibrate the cleaning, optical sorting and gravity…

Sprig

Customer Success Engineer

San Francisco, CA, United States

$120,000 to $135,000 USD / year

Apply on jobs.ashbyhq.com About employer

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Job details

Pay: $120,000 to $135,000 USD / year
Experience: 2-4+ years of experience as customer support engineer
Posting language: English
Posted: Nov 12, 2026

Original job description

ABOUT SPRIG

Sprig is the customer survey platform, rebuilt around AI agents.

For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider.

We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know.

Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love.

Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations.

The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.

ABOUT THE ROLE

As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers, and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.

This role sits at the intersection of Customer Success and Solutions Engineering. You’ll serve as a trusted technical advisor to customers, own complex technical engagements, and act as a strong internal advocate for customer needs and product improvements.

This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration, and who is comfortable independently navigating complex customer environments in a fast-moving environment.

This is a hybrid role based in our San Francisco office 4x per week.

Your Impact

Diagnose and troubleshoot integration issues, conduct technical demos, and align with business and product goals.
Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
Lead technical onboarding and implementation for a portfolio of mid-market customers, driving fast time-to-value so teams can roll out Sprig across their workflows
Act as liaison with our product & engineering teams on escalations. Detailed discovery to allow product teams to efficiently address any issues.
Collaborate closely with Product and Engineering teams to identify common customer requests, test workarounds and new feature releases, and improve technical documentation to ensure customer success
Partner closely with Sales and Customer Success teams to support technical evaluations, renewals, expansions, and customer growth opportunities

Your Strengths

2-4+ years of experience as customer support engineer
Strong troubleshooting and problem-solving skills with a genuine curiosity for understanding how systems work and the ability to independently navigate ambiguous technical problems
Problem solver mindset - Hunger for understanding why something is happening and enjoy digging into the source code to troubleshoot issues
Ability to communicate complex technical concepts clearly and confidently to both technical and non-technical audiences
Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
Experience supporting mid-market customers at a SaaS company is preferred

BENEFITS & PERKS

Competitive Salary
Competitive Employee Equity
401K Program
Medical, Dental, and Vision Benefits
FSA/HSA Benefit
$175/month Commuter Benefit
Additional Wellbeing Benefits
Flexible Paid Time Off
Paid Parental Leave
Professional Development Stipend
Lunch and dinner provided daily
Company Sponsored Social Events

At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.

OUR COMMITMENT TO DIVERSITY AND INCLUSION

We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.

EMPLOYEE PAY DISCLOSURE

The base salary range for this full-time position is $120,000 - $135,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.

Sprig Technologies Inc. requires that candidates on F-1 student visas have at least two years of remaining Optional Practical Training (OPT) at the time of hire.

***Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com http://sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.***

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Jobs in the United States