Support Technician 24x7 Shift - Tech Ops

Role Description

Sportable builds real-time tracking technology for professional sport. We're hiring a remote Support Technician to join our TechOps team and support customers across multiple sports and tournaments.

You'll support every part of Sportable's product, both software and hardware, from setting up a laptop to troubleshooting kit at a stadium on game day. This role suits someone with a real desire to learn and to work with cutting-edge technology. You'll support worldwide customers and work closely with the TechOps team in the UK and SA. 24/7 shifts including nights, weekends and public holidays.

Responsibilities

• Providing remote support and troubleshooting for all the Sportable systems and products.
• Raising and assigning incidents when systems, devices or product issues are identified.
• Maintaining the knowledge base, with the help of subject matter experts (SME).
• Coordinate with the technical SME teams to drive product and system continuous improvements.
• Set up, configure and troubleshoot Ubuntu laptops for customers and Client Delivery.
• Managing the deployment and maintenance of technical hardware. Including ongoing firmware updates.
• Collection and distribution of equipment from storage locations.
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required.

Required Skills Experience

• Minimum 1 year experience in similar technical operations role.
• Setting up, imaging and troubleshooting Linux computers.
• Basic networking: Wi-Fi, IP addressing, DHCP/DNS, routers and switches, and diagnosing connectivity problems.
• Installing, configuring and updating software and firmware on laptops and devices.
• Understanding of the Incident Management process and working with a ticketing system.
• Curious and willing to take apart a problem nobody has seen before.
• Calm and methodical under time pressure.
• Ability to act as the first point of triage and escalation for all incidents.
• Experience working in a remote support environment, walking non-technical users through problems.
• Full driving license.

Desirable Traits

• Previous work in sports technology, such as wearables, player tracking, performance analytics or officiating tech.
• Hands-on electronics/hardware experience - whether from work, a robotics club, or a home project.
• Data Analysis.
• Basic scripting skills.
• Experience with cloud tooling and Atlassian products.

Perks

• Generous annual leave - 15 days holiday excluding bank holidays
• Opportunity for global collaboration

Diversity Statement

Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds.