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SPOONFULS INC

Coordinator, Food Recovery Program

Taunton, MA, United States

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Job details

Posting language: English

Original job description

Spoonfuls keeps good food from going to waste. Through food recovery and distribution, education, and advocacy, we work to address the health, environmental, and economic impact that wasted food has on people and the planet. To learn more about our work, visit spoonfuls.org. The Food Recovery Coordinator is responsible for managing a defined route of vendor partners and beneficiary partners in a particular region. This position will serve our Southeastern MA region. This includes, but is not limited to, managing relationships with vendors and beneficiary partners; conducting site visits and quality audits of vendors and beneficiaries to improve performance; safely driving a Spoonfuls’ box truck and refrigerated van; following vehicle safety and compliance protocols; entering, maintaining and improving data and inventory related to Spoonfuls’ work; and collecting, inspecting, lifting, weighing, loading and safely delivering perishable and nonperishable products from vendors to Spoonfuls’ beneficiaries on the same day the food is acquired.

The Food Recovery Coordinator is the face of our organization, and as such must be passionate about and committed to our mission.

Duties and Responsibilities:

Food Recovery

Arrive at work on time each day in uniform, which includes Spoonfuls’ branded gear and appropriate non-slip shoes
Drives a medium-duty 10- to 16-foot NPR box truck (non-CDL) and refrigerated sprinter van, following all Spoonfuls’ safety protocol, including all US Department of Transportation (DOT) and Massachusetts Department of Transportation regulations, and Spoonfuls’ regulations related to company vehicles and general safety
Serves as the lead of food recovery and the face of the organization on a defined route; serves as primary driver of a 10-16-foot box truck driving a defined route each day
Takes lead on the culling, lifting, weighing, loading, organizing, tracking, and overall collection of prepared, perishable, or other recovered foods from retail grocery stores, farms, institutions, producers/manufacturers, wholesale distributors, and more
Adapts to a food recovery model that includes a regular daily/weekly route as well as last-minute changes, including added stops or adjusted timing; certain partners have irregular, occasional, or one-time pickup/delivery needs that the FRC may be asked to accommodate
Communicates any partner requests to adjust their delivery schedule (e.g., changing delivery days, times, or frequency) to the office team; FRCs have significant autonomy on the road, but schedule changes are coordinated and approved by the office team
Ensures food safety guidelines are being followed by all Spoonfuls’ staff and partners
Inspects the product to be donated following food safety guidelines and refuses donations if the product doesn’t meet stated criteria (called “culling”)
Delivers food to beneficiary partners the same day the food is acquired

Data and Reporting

Actively participates in regular reviews of the route with members of the office team to ensure that routes are running efficiently and excellently
Accurately records all collections and distributions in the inventory system the same day as each pickup and delivery
Maintains records of beneficiary partners, vendors, and all information pertinent to food recovery operations in Salesforce
Meets monthly with supervisor to provide updates and review any issues
Participates in regular team meetings and education sessions, in person and virtual, both with the Program team and the entire organization

Relationship Management

Develops, builds, and maintains positive relationships with vendors and beneficiaries, and informs supervisors of any problems or issues or complaints in a timely manner
Maintains positive relationships with all Spoonfuls staff
Supports the process to onboard new food donors (vendors) and food recipients (beneficiaries) and to improve partner performance
Maintains contact with key staff at vendor and beneficiary locations to ensure smooth pick-up and delivery of donations or to communicate any delays or issues that may arise
Communicates clearly and effectively in all oral and written communication
Responds to any and all outreach from the Program office team and Spoonfuls’ office staff in a timely and respectful manner
Demonstrates a working knowledge of customer service
Participates in asks from other Spoonfuls’ departments that may include taking and submitting photos while on the road, sourcing partner quotes, participating in a photo or video shoot, supporting the ridealong process, and more

Vehicle Safety, Maintenance, and Compliance

Follows all DOT and company regulations as they relate to company vehicles and general safety including DVIR reports before and after each shift
Maintains a clean and orderly vehicle cab and cargo area
Uses company vehicles only for the transport of recovered food or for purposes determined by the office team
Practices safe and lawful driving at all times. Follows all legal parking procedures as outlined by the organization.
Participates in regular maintenance, cleaning, and upkeep of the company vehicles, reporting issues to and following directions from the office team

Experience, Skills and Qualifications

Formal education or special training:

Acceptable motor vehicle report (MVR) with no serious motor vehicle issues in the past 3 years (accidents or otherwise; to be determined by the HR department and Senior Manager); and then annually after hire
Must consent to be enrolled in a Driver’s License Monitoring System
Must have held a valid driver's license for at least 3 consecutive years and have a minimum of 3 years of licensed driving experience; 1 or more years of commercial truck driving experience preferred
Possess or ability to obtain current DOT physical card per state and federal regulations, cost covered by Spoonfuls (https://www.fmcsa.dot.gov/medical/driver-medical-requirements/dot-medical-exam-and-commercial-motor-vehicle-certification)
ServSafe or other food safety experience preferred, but not required; if not in possession of a ServSafe Food Handler certification, employees must be able to obtain one within 7 days of hire and keep it maintained and updated. Cost covered by Spoonfuls.
Previous customer service, food insecurity, and/or grocery experience preferred

Knowledge and special skills:

Food Handling experience strongly preferred
Effective customer service skills; interest in and passion for our mission
Willingness and ability to learn app-based customer relationship management (CRM), data, inventory, and routing/mapping technology
Ability and desire to relate to and work with various age, economic, racial and ethnic groups of individuals
Ability to both speak and write in English

Competencies:

Extreme flexibility and ability to adapt to varied work requirements
Ability to adapt to and ensure food recovery in different types of New England weather conditions
Recognized as a high-performing employee who reliably meets or exceeds the expectations of their core FRC role
Patient and personable, with a demonstrated ability to adapt to change and varied situations
Ability to work cooperatively with all Spoonfuls staff and partners
Inclusion, tact, and diplomacy in dealing with diversity

Hours Full-Time: Must be available 7:00 a.m. – 3:00 p.m. or 7:30 a.m. - 3:30 p.m. depending on the route, Monday through Friday, though schedule end-times vary day to day; evening shifts and overtime shifts are possible periodically. Coordinators may be required to drive to another work location as needed to cover responsibilities; advance notice will be given.

Benefits

Spoonfuls provides health, vision, and dental insurance through our PEO partner, as well as generous PTO and holiday closures.

Physical Demands

Ability to drive for long periods of time
Ability to stand, walk, sit, use hands and arms, reach, climb up/down stairs, stoop down, kneel, climb in and out of a dock-high vehicle repeatedly over a 5-day workweek
Ability to perform moderate to heavy physical labor (lift or maneuver up to 50 lbs repeatedly of boxes of food); lift an average of 14,000 pounds of food per week, 5 days a week - safe lifting ergonomics will be assessed during interview process
Ability to speak and hear clearly
Ability to work in refrigerated areas (coolers and freezers) for periods of time
Ability to navigate a city or metro area and use a GPS
Willingness to learn and ability to use apps (inventory, CRM (Salesforce), telematics, routing and mapping software, communication (Slack, Zoom/Google Meet, email))

Work Environment

This job requires the ability to:

Start the route on time as determined by the office team; route start times vary by region and range from 7:00- 7:40 am
Wear Spoonfuls uniform each day of the week
Drive safely and be in DOT compliance at all times
Keep all company assets (vans and trucks) clean and organized
Operate in an enclosed, refrigerated box truck or commercial van on a daily basis, both alone or with another driver
Be exposed contaminants such as fuel or exhaust
Work outdoors while loading and unloading products. Work indoors while driving or filling out paperwork
Sometimes being exposed to hot or very cold temperatures while working inside (including refrigerated areas, coolers, or freezers)
Occasionally get into cramped positions to reach workspaces, such as the back of a truck
Occasionally being exposed to whole body vibration when driving a truck
Sometimes dealing with sounds or noise levels that are distracting or uncomfortable
Working closely with others/teammates, especially when unloading trucks. Includes driving with a teammate in an enclosed truck cab or commercial van when applicable (solo days to be expected regularly)
Handle and sort through potential food to be recovered that is close to, at, or past date of expiration, or may already be opened, following Spoonfuls’ internal date guidance
Use of hand-trucks or two-wheel dollies, use of U-Boats for moving, loading, and unloading product
Use standard office equipment such as computers and phones

This job also may require you to be present in a professional office environment, which routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Some tasks outside the office may be required (attending meetings, attending events, shipping materials, etc.).

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