Senior Strategic Account Manager - Remote

Join Our Spiro·Verse

THIS IS A REMOTE OPPORTUNITY IN THE US.

The Senior Strategic Account Manager works in partnership with the Account Services team, delivering best-in-class service. The Senior Strategic Account Manager works in partnership with Account Executive and other team members in meeting objectives and exceeding client expectations by planning and delivering best-in-class service, providing proactive solutions, quality products and services on-time and on-budget. Planning can be long-range (6-12 months) involving multiple areas of client service. Assist the Account Executive in maintaining positive client relationships and assist in growing client business as appropriate.

Company Overview

This is Spiro. A strategically-led, creatively-driven, leading global experiential agency. We exist to cultivate powerful brand connections through the channel of experiential. We believe strong global communities are empowered by diversity, inclusion & belonging.

Where data-informed creative meets advanced digital solutions, we boldly go where no experience has gone before. As Spiro•nauts, we are born storytellers & story makers; fearless dreamers of the “what if;" and pioneers of innovation in our craft. Together, we launch brands into their experiential orbit through the power of Brand Gravity.

Learn more about who we are here!

Responsibilities

• Plan and scope upcoming projects with client (design, property, services and logistics).
• Purchase booth space/sponsorships/product theater (client specific).
• Confirm the budget for the show.
• Create Statement of Work and obtain required approvals and create Project Brief.
• Manage tactical activities pertaining to clients’ convention program and associated projects.
• Work with sales team to determine if any discounts apply.
• Create client-specific show documents and register attendees.
• Attend shows with client and coordinate queries with I&D staff (installation). Answer questions by booth staff. Take notes on key elements of booth that need refreshing, additions, etc. Walk show floor to note key industry and booth trends. Collect information on competitor booths (booth size, layout, traffic, key messages, use of lead collection, etc. Communicate recommended booth space selection to client for the following year.
• Manage details relative to client's convention program and associated projects; including preparation of contracts and revenue and cost estimating.
• Maintain accurate records of clients’ past exhibition activities and business practices.
• Develop a strong understanding of clients’ products, services, exhibition practices, workflow procedures and ongoing marketing goals.
• Participate in regular convention planning meetings and interface with a variety of client departments including Marketing & Events, Regulatory, Law, Purchasing, Logistics and Sales.
• Coordinate activities of third-party vendors and clients’ outside agencies.
• Collaborate with client exhibition and brand groups to define needs; determine and execute exhibition and project deliverables.
• Recap client meeting minutes and distribute to client and account team.
• Generate proposals and changes orders detailing scope of services to be provided to the client.
• Manage all production, show service and logistics details prior to the show including coordinating Design, Estimating, Project Management, Traffic, I&D, and Show Services to ensure timelines and deliverables are achieved.
• Help brainstorm, recommend and collaborate with partners to develop and deliver traffic builder solutions inclusive of pre-show, show-site and post-show marketing, measurement, virtual show, eliterature services and the like.
• Review and ensure accuracy in invoicing. Present post-show summary to client. Address any invoice issues with the client if required.
• Create client specific standards for account management team
• Act as a resource for AM team for client specific information and procedures
• Train new AM’s on show site for client specific needs
• Oversee transitions of properties for new clients.
• Maintain communications with Project Managers and Estimators to ensure production activities are progressing as specified in project timelines and costs are controlled.
• Communicate show-specific information with the I&D supervisor or set-up person prior to show set-up. Manage and track all show/client shipments to ensure timely delivery. Travel to show venue to fulfill client requirements for show-site support.
• Document show-site activities and assist Account Executive in post-show review. Review I&D post-show change orders and reports; communicate any issues to account team; participate in the development and implementation of remedial measures necessary for improvement.
• Accurately allocate and report applied time on a bi-weekly basis. Monitor job costs in order to effectively manage project budgets and achieve or exceed forecasted show profit. Review invoice against proposal to determine variances. Investigate unexplained variances to determine validity and accuracy.
• Regularly inform the Account Executive of project status and issues. Assist the Account Executive in the development of annual budgets, sales presentation materials, data requests and other special projects as appropriate to retain and grow business.
• Provide timely reports as required; deliver presentations internally and externally. Provide consultation, expertise and assistance to team members.

Qualifications

We understand the importance of transferrable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply!

• Bachelors Degree or equivalent level of industry experience.
• 5-7 years account management experience preferred plus experience as a strategic account manager is preferred.
• Strategic planning skills involving multiple areas of customer service from design through logistics.
• Convention and Trade show industry experience preferred.
• Articulate, poised and polished with the ability to communicate clearly, concisely and professionally both verbally and in writing.
• Ability to work well under pressure in a fast paced environment while meeting tight deadlines.
• Ability to analyze available information and make sound decisions. Excellent organizational and time management skills.
• Ability to work independently. Excellent computer skills.
• Ability to work in a consultative manner with clients of varied levels internally and externally.
• Travel up to 35%.
• Foresight to anticipate clients needs/requests and act accordingly.
• Excellent interpersonal skills and the ability to develop a strong rapport with the convention/congress department client, brand managers, regulatory personnel, agencies and other key stakeholders. Approachable, engaging and likable. Articulate and polished with ability to clearly communicate to client.
• Organizational skills and ability to multi-task; managing clients multiple shows/priorities.
• Ability to proactively provide practical solutions in an ambiguous environment.
• Will require the ability to interact and lead union labor.
• Must be available to work nights, weekends and at show site.
• Position averages 60-70 hours per week during peak show periods which occur several months of the year.
• Requires ability to adapt to multiple settings/environments and shifting responsibilities.
• Work will be require in both and office setting as well as a show floor setting.
• Show site work is performed in tradeshow/convention venues nationwide.
• Conditions can include a somewhat crowded or noisy area where there may be mild discomfort due to temperature, dust or other conditions

How to measure success

• By 30 days, incumbent should understand team dynamics and perform basic job functions independently
• By 60 days, incumbent should be self-reliant on basic job functions and begin executing more complex tasks
• By 90 days, incumbent should have ownership over specific projects

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro•YOU Professional Development & Learning Programs
• Employee Events

Our Process

Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.