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Added 2 mins ago
Software Engineer II
Amentum
Carson City, NV
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 11 mins ago
O
Senior Platform Software Engineer, AI
Oracle
Nashville, TN
- $92,500 to $209,500 USD / year
…generation of developer productivity platforms, intelligent development workflows, and AI-powered engineering tools and platforms that accelerate software delivery across the…
Added 11 mins ago
Site Reliability Engineer
Highmark Health
Nashville, TN
…role blends software engineering, clinical engineering, and security principles with a deep understanding of healthcare operations to minimize downtime, improve system resilience, and to…
Added 11 mins ago
Senior Azure Cloud Engineer
Caterpillar, Inc.
Nashville, TN
Be fully knowledgeable of the relevant programming languages, program design and specification development, programming logic, logic diagrams, system analysis techniques, testing,…
Added 12 mins ago
Software Engineer II
Amentum
Nashville, TN
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 46 mins ago
Systems Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and…
Added 46 mins ago
Systems Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and…
Added 51 mins ago
IT/OT Engineer
Stellix
Foxborough, MA
We are currently looking for a IT/OT Engineer who will participate in all technical aspects the group is responsible for including product development, project engineering and site support.…
Added 51 mins ago
IT/OT Engineer
Stellix
Foxborough, MA
We are currently looking for a IT/OT Engineer III position within our IT/OT managed services team to provide post-project services (such as DCS Platform, OT infrastructure, virtualization,…
Added 51 mins ago
Senior Automation Engineer (Back-End SCADA)
Stellix
Foxborough, MA
Security hardening sits with this position as well - directory integration, single sign-on, certificates, and OT/IT network segmentation - as does the technical relationship with the PLC…
Added 55 mins ago
Senior Lead Protection and Control Engineer
Entergy
New Orleans, LA
This position is for Sr. Lead Engineer in the Relay Group within Capital Projects - Project Delivery Engineering. This position works in conjunction with other engineering disciplines and…
Added 1 hour ago
CA
General Engineer
Customs and Border Protection
Aliso Viejo, CA · Euless, TX
- $106,437 to $138,370 USD / year
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Mission Support…
Added 1 hour ago
SD
Senior Security Operations Engineer
SunCore Digital
Remote, United States
- $165,000 to $205,000 USD / year
SunCore Digital is seeking a hands-on Senior Security Operations Engineer to assess and improve the security of our applications, cloud environments, development practices, identities,…
Added 1 hour ago
Infrastructure Engineer I (Onsite)
RTX
United States
…and creative ideas, and work closely with our nation’s finest service members all while embracing integrity and work-life balance. AST offers generous reward and recognition programs in…
Added 1 hour ago
CO
Assistant Director, Watershed Protection - Modeling, Monitoring, and Compliance (MMC)
City of Austin
United States
- $194,000 to $204,000 USD / year
Under the direction of the Director, this position directs the activities of personnel involved in providing development review and inspection services, including reducing the impact of…
Added 1 hour ago
Machine Shop Supervisor
Smiths Group
Pasadena, TX
…better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately…
Added 1 hour ago
Engineer II, Software Engineering
Red River
Remote, United States
The Test Engineering Lead is responsible for coordinating and overseeing the development, execution, and delivery of Factory Acceptance Testing (FAT) and Factory Production Testing (FPT)…
Added 1 hour ago
SO
UAM Everfox Tool Engineer - Mid-level
System One
Lorton, VA
- $77 to $80 USD / hour
Experience with technical planning, system hardware-software-network design, development and integration, verification and validation, and fielding.
Added 1 hour ago
SO
UAM Everfox Tool Engineer - Senior Level
System One
Lorton, VA
- $96 to $100 USD / hour
Experience with technical planning, system hardware-software-network design, development and integration, verification and validation, and fielding.
Added 1 hour ago
O
Principal Platform Software Engineer - JOIN OCI NASHVILLE!
Oracle
Bismarck, ND
- $104,500 to $234,600 USD / year
Strong understanding of distributed computing, large-scale data processing, system reliability, performance optimization, and the complete service development and operations lifecycle.
Added 1 hour ago
Software Engineer II
Amentum
Bismarck, ND
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 2 hours ago
Senior Core Infrastructure Engineer
Oracle
Santa Clara, CA · Seattle, WA
Join Oracle Cloud Infrastructure's (OCI) Object Storage Metadata Service (MDS) team, where you will design, develop, and operate critical distributed metadata infrastructure powering OCI…
Added 2 hours ago
Lead engineer, Platform (Seattle, WA)
Starbucks Coffee Company
Seattle
Contribute to Starbucks success by delivering high-quality, reliable, and stable technologies and security capabilities in support of an internal cloud-based platform for Starbucks…
Added 2 hours ago
SkillBridge - Network / Principal Network Communications Engineer
Northrop Grumman
United States
Objectives \- Service Members who complete the SkillBridge program will be highly trained, capable, future employees that align to the specific needs of the organization and are prepared to…
Added 2 hours ago
Software Engineer Level 3 or 4 (AHT)
Northrop Grumman
Aurora · Morrisville
…implementation. It is critical that you understand the software development life cycle. The Software Engineer will participate in the full life cycle of software development, to include…

Closed listing

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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