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Part-time Maintenance Technician III (Medical Lake)
Catholic Charities Eastern Washington
Medical Lake, WA
- Part-time
Supervise all work performed by outside contractors, ensuring satisfactory completion, and keep the Property Manager informed.
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Customer Acquisition Manager - Growth & Enablement
Oracle
Jefferson City, MO
3. End-to-end program operations. Lead briefs, workback plans, budgets, registration, agencies, venues, vendors, food and beverage, transportation, guest communications, production,…
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Supply Chain Manager - Aerospace Materials
PRC-DeSoto International, Inc.
United States
In the Aerospace Supply Chain Manager – Aerospace Materials, you will develop and enact strategies for the efficient manufacturing and on-time delivery of our products, that consistently…
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Store Manager
Leeds West Groups
Omaha, NE
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
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Growth Marketing Manager
Baselayer
NY
We're hiring a Growth Marketing Manager to run experiments across paid, owned and earned channels that turn into qualified pipeline. You'll plan, launch, and optimize campaigns across paid,…
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Nurse Scholar (Nurse Extern) - 10W Trauma & Spine
Medical University Hospital Authority (MUHA)
United States
Job Summary/Purpose: The Nurse Extern – MUSC Nurse Scholars Program reports to the Nurse Manager. Under direct supervision of a Registered Nurse, the Nurse Extern performs multi-skilled…
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Nurse Scholar (Nurse Extern) - 10W Trauma & Spine
Medical University Hospital Authority (MUHA)
United States
Job Summary/Purpose: The Nurse Extern – MUSC Nurse Scholars Program reports to the Nurse Manager. Under direct supervision of a Registered Nurse, the Nurse Extern performs multi-skilled…
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Supervisor, Customer Care Workforce Management
Care.com
Dallas, TX
- $56,000 to $66,000 USD / year
You'll partner with the Operations Manager on a daily basis. You surface what's happening, how often, and what it costs; the Manager drives the decisions and durable fixes. This is a role…
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Infrastructure Maturity & Assessment Senior Manager
Accenture
Saint Louis, MO
…industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers.…
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Transmission Planning Project Manager - 1898 & Co.
Burns & McDonnell
Kansas City, MO
+ Experience on consulting projects, client operations, or executing program management within the critical infrastructure industry.
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Program Manager - AI Transformation in Life Sciences Testing & Validation
Cognizant
Jefferson City, MO
- $116,100 to $183,500 USD / year
As a Program Manager - AI Transformation in Life Sciences Testing & Validation, you will make an impact by leading enterprise-scale testing and validation programs across pharmaceutical and…
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Director of Academic Support and Accessibility Services
Vaughn College of Aeronautics and Technology
Flushing, NY
Oversee the day-to-day operations of the tutoring center, including scheduling, resource allocation, and maintenance of tutoring records and systems.
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Senior Manager, Data Center Portfolio & Demand Management
Intel Corporation
CA
- $188,330 to $265,870 USD / year
As a senior leader, you will partner across business, engineering, infrastructure, operations, finance, and executive stakeholders to establish governance frameworks, optimize resource…
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National Pickleball Manager
LTFCORP Life Time, Inc.
United States
The National Pickleball Manager leads Life Time’s national pickleball operations and partners with National Racquet Sports leadership to set business direction, priorities, and growth…
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Pharmacy Manager inside Target - Branson
CVS Health
Branson, MO
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
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Ocean Export Manager
Transgroup Express, LLC
Franklin Park, IL
- $90,000 to $120,000 USD / year
SGL is seeking an experienced and results-driven Ocean Export Manager to oversee and manage all aspects of international ocean export operations. This role is responsible for leading the…
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Procedure Writer
Edgewater Technical Associates
Carlsbad, NM
· The candidate will take direction from the Procedures Operations Manager. The job will require the candidate to interface with the cognizant organization as necessary during all phases of…
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Retail Sales Manager
CAR CarMax Auto Superstores, Inc.
WA
As a Sales Manager Trainee, you will embark on a structured training program designed to prepare you for success as a future Sales Manager at CarMax. Over six to nine months, you’ll gain…
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Sales Manager
CAR CarMax Auto Superstores, Inc.
WA
As a Sales Manager Trainee, you will embark on a structured training program designed to prepare you for success as a future Sales Manager at CarMax. Over six to nine months, you’ll gain…
Added 3 mins ago
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IT & Security Manager
Away
New York City, NY
- $130,000 to $135,000 USD / year
We are hiring an IT & Security Manager to join our IT & Security team. This position reports to the Director, IT & Information Security and takes Away further by serving as a highly trusted…
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Project Coordinator
CliftonLarsonAllen LLP
Houston, TX · Nashville, TN · Cleveland, OH · Milwaukee, WI · Cedar Rapids, IA · Atlanta, GA · Phoenix, AZ
…flag upcoming or missed items to the responsible Project or Program…
Added 3 mins ago
Business Systems Analyst II (Electronic Pymt Ops)
UMB BANK NA
Kansas City, MO
…subject matter expert that functions similarly as a Project Manager for software implementations. This is a subset of the overall responsibilities which will include multiple initiatives as…
Added 3 mins ago
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Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Scarborough, ME
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
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Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Santa Clarita, CA
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 3 mins ago
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Full Time - Merchandising Service Associate - Day
Lowe's Home Centers, LLC
Mckinney, TX
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…

Closed listing

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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