Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Identity Security Engineer
Kansas City, MO
…authorization, federation, SSO, MFA, conditional access, and integration with Active Directory, Entra ID, LDAP, HR systems, cloud services, and business…
Added 1 min ago
Software Engineer Senior
GD Information Technology, Inc.
United States
As a Software Engineer Senior at GDIT, you will design, develop, integrate, and sustain secure software applications and data-driven solutions that support complex mission requirements.…
Added 1 min ago
Senior COMSEC & Network Engineer (Cloud/Classified)
GD Information Technology, Inc.
United States
We are seeking a highly skilled COMSEC and Network Engineer to lead the integration and management of secure communications within a classified Azure Cloud environment. This role is…
Added 1 min ago
Software and Documentation Support Engineer, Junior
Booz Allen Hamilton_United States
Port Hueneme, CA
Software and Documentation Support Engineer, JuniorThe Opportunity:
Added 1 min ago
Mechanical Engineer
Booz Allen Hamilton_United States
Panama City, FL
…hardware solutions for real-world applications. As a Mechanical Engineer, you'll collaborate with experienced engineers and cross-functional teams to tackle complex hardware challenges…
Added 2 mins ago
Principal Software Development Engineer (AI Innovation)
CVS Health
Richardson, TX
The Principal Software Development Engineer will drive innovative, enterprise-wide solution designs at the business unit level for highly complex, strategic initiatives. In this high-impact…
Added 2 mins ago
CS
Cloud Engineer II (Full Time) - United States
Cisco Systems, Inc.
Milpitas, CA
- Full-time
Familiarity with software engineering practices such as code reviews, unit testing, integration testing, source control, CI/CD, secure coding, and maintainable design.
Added 3 mins ago
Software Engineer II - AI Platforms
US: Mastercard International Incor
Atlanta, GA
You will contribute to reusable platform services, orchestration and runtime capabilities, and integration patterns that let AI models, agents, tools, enterprise data, and services run…
Added 3 mins ago
Software Engineer II - AI Platforms
US: Mastercard International Incor
Atlanta, GA
You will contribute to reusable platform services, orchestration and runtime capabilities, and integration patterns that let AI models, agents, tools, enterprise data, and services run…
Added 3 mins ago
Senior Software Engineer - AI Platforms
US: Mastercard International Incor
Atlanta, GA
Mastercard is seeking a Senior Software Engineer to design and build production-grade AI platform capabilities that enable AI-powered products and agentic experiences across B&MI.
Added 3 mins ago
Senior Software Engineer
US: Mastercard Technologies, LLC
O'Fallon, MO
We are currently seeking a Senior Software Engineer to join the Mastercard Operational Reports NexGen development team to work on Enterprise Applications to deliver technical solutions…
Added 3 mins ago
Software Engineer II
US: Mastercard Technologies, LLC
O'Fallon, MO
We are currently hiring a Software Engineer II, and the successful candidate will contribute to the design, development, testing, deployment, and support of enterprise applications while…
Added 3 mins ago
T
Data Engineer
TEKsystems
Cincinnati, OH
- $58 to $62 USD / hour
Descriptionthe Finance Technology team is in need of a data engineer. The primary focus this engineer will support is going to be finishing the play on an Oracle platform, OFSA, they are…
Added 3 mins ago
T
Systems Engineer
TEKsystems
El Segundo, CA
- $70 to $120 USD / hour
Must have a Top Secret Clearance.DescriptionThe Systems Engineer - Strategic SATCOM (Space Segment) role supports the engineering and integration of Department of Defense space systems,…
Added 3 mins ago
T
RF Automation QA Engineer
TEKsystems
Cupertino, CA
- $45 to $60 USD / hour
Job DescriptionThe QA Engineer will support a specialized Instrument Engineering organization responsible for precision RF and analog test equipment used to calibrate and test cellular,…
Added 6 mins ago
Full Stack Software Engineer II (Angular, Java)
Global Payment Holding Company
CINCINNATI, OH · ATLANTA, GA · DENVER, CO
Make your mark at one of the biggest names in payments. We’re looking for a Full Software Engineer II (Angular, Java) to join our ever-evolving software engineering team and help shape the…
Added 6 mins ago
Senior Full-Stack Software Engineer (Java, Angular)
Global Payment Holding Company
CINCINNATI, OH · ATLANTA, GA
Make your mark at one of the biggest names in payments. We’re looking for a Senior Full-Stack Software Engineer (Java, Angular) to join our ever-evolving software engineering team and help…
Added 8 mins ago
Sr DevOps Engineer
ACI Worldwide
Norcross, GA
As a Sr DevOps Engineer in Norcross, GA, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
Added 8 mins ago
DevOps Engineer
ACI Worldwide
Norcross, GA
Plans, designs, develops and tests Development Operations automation streams, including continuous integration and delivery. Actively contributes to daily development and delivery business…
Added 12 mins ago
Sr. Full Stack Engineer, Launch Software
SpaceX
Hawthorne, CA
Experience with version control, continuous integration, and continuous delivery concepts
Added 12 mins ago
Power Electronics Engineer - High Voltage (Starlink)
SpaceX
Redmond, WA
…you'll own the full hardware lifecycle - prototyping, testing, integration, and iteration - while collaborating closely with experts across RF engineering, mechanical design, systems…
Added 13 mins ago
TP
Automation Engineer
Tetra Pak
Brooklyn Park, MN
- $72,500 to $103,400 USD / year
Design, develop, and test automation solutions, including virtual environments, process control systems, user interfaces, database management, reporting tools, and IT/OT network integration.
Added 13 mins ago
Tool Integration Electrical Engineer I/II
TTI Consumer Power Tools, Inc.
Anderson, SC
The Tool Integration Electrical Engineer I/II will drive the embedded systems design and implementation for battery-powered outdoor equipment, with a focus on power electronics, motor…
Added 16 mins ago
Senior Tech Delivery Lead Open Text
Sysco Payroll, Division of Sysco Resources Services, LLC
United States
May sometimes provide hands-on assistance with exceptionally complex technical solutions, operating as a senior engineer
Added 16 mins ago
Lead Software Development Engineer in Test (SDET)
TCC Toyota Motor Credit Corporation Company
Plano, TX
We are seeking a Lead Software Development Engineer in Test (SDET) to join our team as an individual contributor. In this role, you will design, build, and maintain scalable test automation…

Closed listing

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About employer

Report this job