Jobs in the United States

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Added 4 mins ago
C/S Office Manager
State of Delaware
Dover, DE
Responsible for managing the day-to-day office operations of the Division of People & Culture and providing confidential administrative support to the Director. The position manages the…
Added 5 mins ago
Clinical Nutrition Manager
HHS Culinary and Nutrition Solutions, LLC (USA)
Portsmouth, VA
Clinical Nutrition Manager at Bon Secours Maryview Medical Center in Portsmouth, VA
Added 5 mins ago
Clinical Nutrition Manager
HHS Culinary and Nutrition Solutions, LLC (USA)
Virginia Beach, VA
Clinical Nutrition Manager at Bon Secours Maryview Medical Center in Portsmouth, VA
Added 6 mins ago
Clinical Nutrition Manager
HHS Culinary and Nutrition Solutions, LLC (USA)
El Paso, TX
Clinical Nutrition Manager (Registered Dietitian) at Memorial Medical Center, Las Cruces, NM
Added 8 mins ago
Mgr - Clinical (Urgent Care)
Reid Physician Associates, Inc.
United States
The Clinical Manager is responsible for the daily clinical and administrative operations of three assigned practice locations. Reporting to the Service Line Director, this position provides…
Added 8 mins ago
Distribution Center General Manager of Operations
USA GPC Genuine Parts Company
Salt Lake City, UT
…excellence of a Distribution Center and serve as a NAPA General Manager of…
Added 9 mins ago
Hospital Support Manager
Ethos Veterinary Health
Gilbert, AZ
The Hospital Support Manager is an on-site operational leader responsible for assigned clinical service lines at Arizona Veterinary Emergency & Critical Care Center (AVECCC). Two peer…
Added 10 mins ago
Food and Beverage Operations Manager
Marriott
WASHINGTON, DC
…F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the…
Added 10 mins ago
Front Office Manager
Concord Hospitality
Raleigh, NC
Lead front desk operations, including serving as Manager on Duty.
Added 11 mins ago
H
San Antonio 35 (San Pedro/Brookhollow) RX Tech - Lead Pharmacy Tech - Full time
HEB
San Antonio, TX
- Full-time
Added 14 mins ago
Restaurant General Manager
Hyatt
Nashville, TN
The Restaurant General Manager oversees the daily operations of Stateside Kitchen, banquets, In-Room Dining, Jo’s coffee, and related food and beverage venues. The role leads service and…
Added 15 mins ago
Sales Representative - Orange County
Performance Food Group
CA
…relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers…
Added 15 mins ago
Area Manager
Performance Food Group
GA
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 15 mins ago
Outside Sales Representative
Performance Food Group
OR
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 15 mins ago
District Sales Manager - North Shore MA
Performance Food Group
MA
…relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers…
Added 16 mins ago
Beverage & Chemical Technician
Performance Food Group
CA
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 16 mins ago
MM
Asphalt Plant Manager
Martin Marietta Materials, Inc
Lakewood, CO
- $110,000 to $153,000 USD / year
Career Development Framework ("CDF") Information:
Added 16 mins ago
MM
Plant Manager II
Martin Marietta Materials, Inc
Pueblo, CO
- $85 USD / hour
JOB SUMMARY The Plant Manager II is a critical leadership role responsible for the total operational excellence of an aggregate production facility (crushed stone, sand, and gravel). This…
Added 16 mins ago
UT
Klamath Project Manager
USA The Nature Conservancy
Etna, CA
- $82,700 to $97,275 USD / year
The Klamath Project Manager develops, manages, and advances innovative streamflow, agricultural water management, and riparian restoration projects that improve river flows and restore…
Added 17 mins ago
Senior Capital Projects Manager
Calumet Specialty Products Partners L.P.
Great Falls, MT
The Sr. Capital Projects Manager plays a pivotal role in leading large-scale investment and infrastructure projects from concept through completion at the facility. This position blends…
Added 17 mins ago
Wildland Firefighter - Helicopter Manager
State of Montana
Billings, MT
Added 17 mins ago
Mgr, Warehouse
Performance Food Group
MN
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 17 mins ago
Area Manager
Performance Food Group
TX
…relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but…
Added 17 mins ago
Enterprise Account Executive - Florida
PagerDuty
Helena, MT
…competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for…
Added 17 mins ago
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Director of Public School Strategy – Scholarship Services
Nelnet
Helena, MT
- $160,000 to $175,000 USD / year
This position sits within FACTS' scholarship services business development team, though business development is a secondary, downstream function of this role rather than its purpose. As…

Closed listing

Spirax-Sarco Ltd.

Customer Experience Representative

Wilmington, MA, United States

$49,686 to $83,360 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $49,686 to $83,360 USD / year
Experience: 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Experience Representative (B2B)Location: 37 Upton Drive, Wilmington, MALocation Type: HybridWebsite: https://www.wmfts.com/en/Group: https://www.spiraxgroup.com/ When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included. Why Join Us

Work on high-impact, technically complex solutions across global industries
Be part of a collaborative, people-first culture with strong internal mobility
Access career growth and development opportunities, including leadership pathways
Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:We are looking for a motivated and detail-oriented individual to join our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth. With a customer-focused mindset, you will own the end-to-end inquiry-to-order process - ensuring a seamless experience from initial quotation through order entry, confirmation, tracking, and post-delivery issue resolution. You will serve as a key liaison between customers and internal teams, ensuring needs are met efficiently, accurately, and in alignment with standard operating procedures. This role is based in Wilmington, MA and operates on a hybrid schedule (3 days in-office).

What you’ll be doing:

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs. Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to- date.
Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liase with internal teams to ensure the customer’s needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Assist in the preparation and follow-up of customer quotations, ensuring accuracy and alignment with customer requirements. Follow-up with customers and/or Sales on quoted product with intent to order.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Attend team meetings, training sessions, and workshops to enhance professional knowledge and contribute to organizational success.
Ensure customer records, including contacts, addresses, and account information, are accurate and up to date in the CRM/ERP system.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.

This is what you’ll need to be successful in this role:

2+ years of experience in B2B customer service, inside sales, or a related customer-facing role.
Strong verbal and written communication skills, with the ability to engage effectively with both internal teams and external customers.
Demonstrated ability to build and maintain customer relationships, including comfort with phone and/or in-person interactions as needed.
Proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently.
High level of accuracy and organization, with attention to detail in order entry and customer data management.
Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus.
Proven ability to develop and sustain strong customer relationships with professionalism and credibility.
Ability to prioritize effectively and manage multiple tasks in a fast-paced environment.
Familiarity with standard operating procedures and a commitment to following and improving them where appropriate.
Collaborative and approachable style, with strong interpersonal skills to work across teams and functions.
Detail-oriented with a proactive approach to identifying and resolving challenges.

Physical Demands:

Mobility: Must be able to sit at a desk for extended periods, and occasionally lift or carry office supplies and equipment up to 10 pounds.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
Work Environment: Typical office setting with moderate noise levels and standard office equipment. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position offers a salary range of USD 49,686.00 - 83,360.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services.
Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments. Equal Opportunity Employer Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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